Full Count Eviction Service

These people are completely incompetent and a waste of time and money.

BEWARE: BAD, HORRIBLE, APPLALLING, STRESSFULL, WORSE SERVICE EVER!!!
Evictions on average, if done effectively take 30 – 45 days, which was their pitch in getting me to contract with them. They were quick to take my credit card and charge my account, but Full Count took for ever to accomplish each step of the process and they were not on top of the game as needed for evictions. I have done evictions myself and know first hand the importance of staying on top of the case, each step of the way. Full Count lagged in every step, which defeats the purpose of having them do the work for you. All they did was add more stress to the situation. Full Count literally took 70 days to complete the paperwork up until I terminated their services and finished it myself.
Because my case was complicated and confusing, I hired Full Count to avoid the stress of me doing it and to have what I thought was an expert opinion on evicting the occupants listed on the lease, not actual lease holder (tenant). Plus the rent was being paid by a third party, an insurance company and I had no clue how to approach it. Well, Mr. Bill Toomey, misinformed me that I didn’t have to service a 3 day notice since the occupants were not the lease holder and could go directly to file the unlawful detainer. I paid them on 6÷4÷15, the paperwork was not completed and filed until 7÷06÷15 (32 days). Occupants were not served until 7÷12÷15 (now 38 days), and because it was a substitute serve, I was told I had to wait 15 days. The answer was filed 5 days later and Full Count didn’t bother to check the court for an answer at all!!! I tried calling them before the 15 days elapsed to no response. Finally, on the 15^th day Mr. Bill Toomey informed me that he didn’t know if an answer was filed and would file a default to see what happens, but that I could go check myself, which I did and is how I discovered there was an answer and I had lost 10 days of acting on the next step. I complained to Ms. Devon Bola and she said she would have the Request for Trail date filled out and to me to take to the court, by next afternoon, which didn’t happen. It took them 12 days from that point to submit request for trail and default on other occupant. Thank goodness I had already submitted the forms which took me literally only 15 minutes to complete because one of the occupants tried to file a Demurer which was not due to the default I filed. Full Count is a poor excuse as an eviction service. I tried disputing my visa charge, but was not able to recuperate the $ 499!

This is an update to my review on 5/4/2015.I started the process of Eviction with Full Count in November 2014. It is now September 2015 and I have finally finished the process. This was NOT due to Full Count Services at all! In fact I had to hire another service to finish what Full Count could not. In the end I had to have a phone conversation and signature from the Full Count outsourced Attorney. Full Count then charged my credit card another $ 889.00!!This outfit setup to scam you out of your money. I cannot warn you enough not to give them your
credit card information. They will charge your credit card and then hide behind a website and multiple out of state phone numbers. BEWARE!

DO NOT HIRE THIS COMPANY, I REPEAT DO NOT HIRE THIS COMPANY. I hired this company several months ago in order to file paperwork for small claims in Santa Rosa. When I appeared in court, the judge told me that the papers were never filed and that I would have to file them in order to receive a cash award on this case. I had to rush down to the clerk and call Full Count Services the same day because they failed to do their job. HORRIBLE SERVICE FROM THIS COMPANY.
I was very stupid because I hired them again in order to file the paperwork in order to receive payment for the money owned. It has been several months now and this company refuses to call me back and when you finally get a hold of someone they are rude and condescending .
FAIR WARNING, DON’T HIRE THIS COMPANY. THEY WILL TAKE YOUR MONEY AND FAIL TO DO THEIR JOB.

used them June 2014 and worst business ever, I had to contact credit card company to get my money back. Customer service horrible, no call backs, paperwork sent to court with wrong address. This place uses a P.O. Box no office. The payment was reversed while in dispute they charged my card again. The credit card company reversed it again and I won and got my money back. Do yourself a favor do not use them. They even had my name spelled wrong on court papers.

This company is FULL of Crap. It is better to pay more initial for better service because you end up paying more in the long run. Tenants end up longer in the property. I wish I had checked the review first.

This business is very bad do not give them your bank info or credit card they will take your money with out your knowledge. They took my money twice for service did even provided I called them they hide behind phone do not return calls to explain why they took funds or made mistake of any kind now I have to take them to court to get my refund what a waste of time. Take my advice stay away form these people. I would give them –5 star bad business

Do NOT use them! They will never call you back or get anything done until you get on their case. We started January 2015 and now May 20, 2015 still not done. Last month, we used a different firm on another case and we are closing the case end of this month. This company just takes your money and don’t care about anything. They don’t even know what status your case is in. They actually hung up on me. Also they will charge fees on your credit card without notifying you. Worst service I ever received in my life.

On the service these people seem like they know what they are doing. I hired them on March 5^th, 2015. Since it was late Thursday and they were busy they asked if they could proved the service on the Monday. After several phone calls and emails, non of which were returned and I ended up calling the mail telephone number I called originally, I found out that they had messed up the initial paper work. When they finally did serve my tenant it was after 9PM on a Thursday night, only to find out that the notice they served the tenant had the wrong name on it. So now two weeks later I am still having to deal with the legal eviction process from the beginning.
Update: 3÷30÷2015
After several calls on trying to get the services canceled I was able to contact Devon and she promised to cancel my services with a refund of my payment. This never happened and I have to call back several times only to get disconnected and poor customer service. They failed to deliver what they had promised and I was told I would get a full refund. After getting hold of their associates again that story changed and they never canceled services and they continued to bill me. After trying to explain why they were very rude and were not taking responsibility for the mistakes that they made on my account. If I could rate them a zero I would.
My advise to anyone looking at them for their legal needs it not to by into the friendly smile in the beginning. Because after they take your money and make the empty promises they are not very helpful. their portal is a joke because they say you can email them, yet there is no response back and when you try to call them on the phone you get all the smoke and mirrors on how they are trying and nothing gets done correctly.
WARNING:
DO NOT USE THEM. MISTAKES WILL BE MADE, DELAYS WILL HAPPEN, THEY WILL NOT TAKE RESPONIBILY FOR THEM AND THEY WILL STILL CHARGE YOU FOR ALL OF IT!!!

I had a pretty good experience with this company, they showed dedication and always returned my phone calls. My tenant was sneaky, and often times trying to get over on the system. There were some difficulties, but all and all I feel that they did a great job.

Very incompetent business who should be run out of business. Filed the paperwork incorrectly, filled out the paperwork incorrectly that would have left me unable to demand for back rent and hold over, etc.

READ THE REVIEWS. the only people giving these guys anything other than 1 star is the scum tenants that don’t pay rent and like it when the landlord uses these guys to screw up the eviction. I am one of those landlords who had a tenant who against his original lease, moved in his girlfriend and dog. He was on a month to month lease and was asked to leave. These guys screwed up every part of the eviction so bad that the tenant got an extra 9 months before the other attorney I had to hire and pay to finally get rid of the tenant overcame all the mistakes made by Full Count. When I would call they would flat out lie to me. Then they were afraid to even give me phone numbers or contact information other than their main line that always was screened. I can’t say it enough, DO NOT USE THESE GUYS… PERIOD.
Any positive reviews that are posted here I don’t believe. I think they were posted by themselves for friends of the employees… enough said.

I can not believe that we hired them. We wanted them to evict squatters inSan Lorenzo CA. August of 2014. We called Full Count in August 4^th, 2014. They suggested posting a 3 day notice without asking questions about the type of eviction for serving the correct papers. It took them over a week to simply post the 3 day notice. Finally on August 1tth they posted the notice. Then on August 20^th Bill the owner told my receptionsit that the papers had been sent to the court to further the eviction. On Ausgust 24^th we were told this was false by a Full Count Employee. Then Bill’s employee left me a voice mail saying sorry for the delay but they were short of people. I saved her voice mail. This information contradicted Bill’s assurance about the legal papers be delivered to the court.
Now we find out that the notice should have been a 60 day notice not a 3 day notice. This delay has caused us thousands of dollars. I am not sure what is worse the tenant not paying rent or Full Count performing a terrible service.
Stay away… you are warned.

I wish there was a way to give them zero stars. Horrible customer service, even worse communication, they make promises that they NEVER keep, and once you have committed to using their services they find ways to get you to pay for extra charges (that should have been included in the first place).
We had, what should have been, a fairly simple eviction — tenants had stopped paying rent. But the entire process with this company was a nightmare. They tell you that the average eviction should take 45 – 60 days, but our eviction process took almost 4 MONTHS because of their inability to actually do anything!!! When you call them they tell you that they will do something right away. However, after waiting days (or sometimes weeks) you still have received no information. When you finally get frustrated and call back, IF they answer, they say «oh we just did that today». We even had to find our own process server because theirs took a week and still hadn’t served our tenants.
PLEASE, PLEASE, PLEASE find a different company to deal with your tenant/​landlord issues. If you think a lawyer will be way more expensive, remember that you will end up losing more and more rental income because of the length of time it takes this company to do anything. Plus you will waste more of your time and effort just trying to reach someone who can help you or knows anything about your case.

Don’t give your credit card information to them. We tried their service last year July, their service was bad. No follow up, we don’t know what have they done during the eviction process. and when we call to stop and cancel the service. They tried to charge us more than what was told and we spent a long time to get a refund.
8 months after the case was closed, we received another bill from them for attorney’s fee and was told it’s charged on the credit card. I called them and asked why the hack will I receive a bill for a closed case. The lady spent some time to look into it and told me that I should not be billed, and she doesn’t know why they send us the bill. All she can think of it’s maybe because there’s another customer with the same last name that should be bill for…
No matter what reason to that is, it just shows that they are not professional at all. They mix up their customer’s information. And charge you anytime they want.
AVOID THIS COMPANY!!!

Full Count services is good and bad. They are the cheapest.
Basically, I paid them $ 500 to make a 3 days notice to pay rent or quit and file an unlawful detainer. So I paid them on August 10^th 2013 and once you pay them, you have to wait… You have to wait till they give the 3 days notice to your tenant. the time is different for everyone… If the Full Count Services go to the tenant’s house and they are not there, it might take an extra 5 days to give the notice.
So I paid them on August 9^th 2013 and they served the 3 days notice on August 12 2013. Once they serve the 3 days notice, you have to wait 5 business days for a response. Even if they respond the next day, you still have to wait 5 business days
I waited a really long time for them to file the Unlawful Detainer Case. Finally, they filed the UD case on September 10^th 2013. I am not sure why they took an extra 20 days just to file the UD case. Once they filed it, your court date will be around 15 days.
(side note): If the tenant chooses judge trial, then you go to court and you win/​lose and its done.
If the tenant chooses jury trial, then you go to a settlement and you could settle the case then. If you cant settle the case, then it will be a jury trial within 1 – 5 business days.
My tenant chose a jury trail and we went to the settlement on September 25^th 2013. I would recommend not to settle, because if you do not settle and you go to court and win, you can ruin their credit, and it will be hard for them to rent a house in the future. So then at my settlement, my tenant said that a non profit will pay the 6 month rents that she owes me and I just said no, because I want her gone, i can find better tenants than you… So I told the dude incharge that I did not want to make an agreement with my tenant and I would rather go to court. The reason why they made a settlement date for jury court is because they would like you to settle than go to court, because it costs a lot of money to hire jury people. That is why there is no settlement if there is a Judge court.
Afterwards, when I told them that I do not want to settle, and I want to go to court instead, they said okay and the court date was September 30^th 2013. My tenants couldn’t pay the rent and since they did not want to go to court, they actually moved out of my house before the court date.
When I went to court and told them that they moved out and did a walk through and they gave the keys, the UD case dropped. The reason why the case dropped was because they moved.
Even when they owed me X months of rent and owe me property damage, I cannot claim that in the UD court, I would need to file another lawsuit against them, and thats a pain in the ass.
**** If they went to court and lost, then they would need to leave the proprty within 5 – 10 days. If they dont move, then you the sherrif or police comes and kicks them out. A really good reason to bring them into court and not settle is because then you could ruin their credit and they renting history.
An example is that if they are a section 8 tenant and they cant pay their portion, and you evict them, then they cannot go back on section 8 again because they have bad credit.
About Full count services… they are cheap and they sometimes take a while. If you want the job done quick, make sure you keep calling them every single day and tell them to hurry up.
For some reason once the case was over, they charged me an extra $ 500 by mistake because someone else’s name was same as mine and by accident they charged me instead of the other guy. At the moment, they are refunding the $ 500.
If you have all your facts and everything, I would recommend not to hire a lawyer at all. If it is Judge trail, Full count charges $ 350 an hour… If its a jury trial, they want a $ 3,500 deposit and they charge $ 600 per half day. They also charge $ 500 just for the lawyer to come to the settlement.
I did not hire a lawyer and I did not need a lawyer.
Intake is cheap except their lawyers.
I think I covered up everything…

My landlord was attempting an illegal eviction as a retaliatory measure against me for successfully reporting his slum-​lordiness to the Berkeley Rent Board, and even though he had no basis for eviction, Full Count took his case! Twice! Both times they bungled, delayed, and messed up the paperwork and filings so bad that the cases were dropped and I never even had to go into court.
Five stars for them taking my landlords money for an obviously illegal eviction and then screwing it up so bad that I didn’t have to pay my lawyer for court appearances!

I had a horrible tenant who was nothing but problems. I hired Full
Count to process an eviction for me. They really seemed to understand my
problem, and processed all of the documents for me quite quickly. I was a
little concerned that it seemed to be taking a long time, but they explained
the process to me, and I realized that they were just following the law and
doing what was required. They were very patient and did everything they
promised. The cost was a lot lower than what other people quoted me.

I had a problem tenant that wouldn’t pay the rent. These guys seemed like the cheapest around for an eviction. I knew that filing
wrong can cause the case to get dismissed, so I wanted to make sure that didn’t happen to me. They filed the case for me, and I got a default judgment in about 40 days from when I started. I was really pleased, since I really couldn’t afford to lose any more rent money. They made a bad situation go away pretty quickly.

AVOID THIS COMPANY!!! They seem helpful initially but once they begin to process your case there will be internal delays, extra charges and constant miscommunication.
It took two weeks for them to process the court paperwork after the initial notice to our unknown occupants. Six weeks into the process we were still waiting for progress reports and hearing excuses and timeline changes. Luckily our tenants moved out to save us any more dealings with them.
SAVE YOUR TIME AND MONEY, learn from our mistake and don’t use this incompetent company.