Benefit Brow Bar At Macy’s

I had a great experience with this location. I stopped by and the esthetician wasn’t there but one of the employees took me through a tutorial of the products and what to expect.
Once I had my appointment, the esthetician did an amazing job! I easily got scheduled in within the week. I had never had a wax before and I was impressed at her skill. I am going to my second appointment this week and so excited to have a great group of girls that will help take care of the brows.

I came in to see if they had time to do my brows, but had to schedule an appointment instead. That’s fine, and I scheduled an appointment for two weeks later. While not ideal, I know I have a pretty busy schedule.
Two weeks pass by and they call me 20 minutes before my appointment to tell me their esthetician had to leave for a family emergency. I was extremely disappointed but I understand things happen. but their only attempt to remedy the situation was to reschedule me. They’re lucky I don’t live very far and hadn’t left yet, or else I would’ve been way more pissed.
I did, however, go to a different brow bar (Polaris) and loved my experience. I walked in and they took care of me right away. Even though their esthetician wasn’t available, they sat me down and basically gave me a mini facial.
This location (Tuttle) is so much closer to my house, but I’m afraid to go back. I’d rather go to the other location where I know they will take care of me.