Alfred Angelo Bridal

I had my appointment here a few days ago. Hannah was my consultant and she was very nice and helpful. We were seen right away and she listened to what I wanted and brought me what I was looking for. I had been to a few other shops that day and some of the places kept bringing me dresses I didn’t want, so I appreciated that she did not waste my time.

I have received nothing but top notch service from everyone at this shop! I went in with my mother and MOH in June to select my dress — Danika went above and beyond to help me find the perfect dress! I then went in last week to pick up and try on my dress. Kelly was very helpful in helping us select a veil and shoes. Their attention to detail is perfect and appreciated.

Super long but crazy story!!!
I purchased my wedding dress from Alfred Angelo on February 22^nd, 2014. Kaitlyn G helped me and was extremely polite, professional and kind. My dress was in when promised and I was able to pick it up and I paid for it-​no problems at all.
We made an appointment for my first fitting, which was last Monday September 8^th. I worked with the manager LeeAnn-​who was amazing and made it fun-​and we rescheduled my next fitting for 1 week which would have been Monday September 15. I received a call from Hannah Sunday September 14 asking how things were going as far as my alterations and appointments. I said fine and that I had my next appointment Monday. She explained that she was actually calling because there have been scheduling issues regarding alterations and that no one would be there to handle my alterations until Tuesday. I was ok with that and rescheduled my appointment for Tuesday (which was last night).
I walked in a few minutes early for my alteration appointment and was told to take a seat and that Tammy (the seamstress) would be right with me. When it came to be my turn Tammy asked my name several times and clearly had no idea who I was. I explained I had been there the week before and left my dress with them and that LeeAnn had pinned me. She said she did not have my dress and asked me what I needed done to it. At this point I started to get upset. Tammy told me she didn’t have my dress and that she didn’t know what to tell me. She turned around and walked out of the room!
I am totally confused/​baffled at this point-​I stood there for a minute then I realized this Tammy had just completely blown off my appointment, not to mention she said she did not have my dress!
I walked back around to the front desk and proceeded to ask Hannah and Jessica-​the newly appointed assistant manager what was going on. I was told immediately the LeeAnn the manager was on vacation-​as if that is the reason my dress was missing. I asked them both-​Hannah and Jessica-​if they knew where my dress was and they said no. I asked if my dress maybe was somewhere in the back and if I could even look for it and they said no it’s not here. They told me that their district manager would be in Thursday and that I should talk to her. I said that’s fine however my wedding is October 11 and as of right now we don’t know where the wedding dress I bought earlier this year is. They actually asked me if I wanted to reschedule my alterations for later in the week with someone else?! I said are you kidding me? I came here tonight for alterations and you don’t have my dress-​are you crazy? I explained that I would be in Thursday to deal with their district manager and if they found it-​to pick up my dress-​and that I don’t want anyone there to touch it.
This evening I called and spoke to Jessica and asked if they had located my dress and she proceeded to get an attitude and said we never lost your dress. I said ok I asked you several times where my dress was last night and not one of you knew. Then she made a snotty remark about how I told her I didn’t want anyone there to touch my dress if they found it. I told her I would deal with her district manager.
I have never been treated so terribly in my life. No one offered a solution or did anything AT ALL to fix the issue. There was no apology made last night by anyone, no one really cared that I had driven all the way to Dublin-​I live in Orient-​for absolutely nothing. No one cared that my wedding was in 25 days and that I was devastated.
I will be going to Alfred Angelo tomorrow to talk to their district manager and to pick up my dress-​if it’s even there. I have found a private seamstress to take care of the alterations to my dress.
Brides beware-​purchasing your wedding dress is supposed to be exciting and fun! You should be able to make an appointment and show up and take care of business-​not have to stand around and listen to people place blame. Now my entire dress situation-​not even having 1 at the moment-​has been tarnished. I have been so devastated and stressed out. Sounds dramatic but it’s true. I should not have had to deal with any of this and I hope someone reads this and it saves them from going through what I’ve gone through!!!

My hair dresser recommended Alfred Angelo and it was also on my list of places to go to for my wedding dress. Let’s just say when I came in I waited and waited. It was as if my time was not important until 20 minutes later when they saw me being passive and looking at dresses myself without their help that’s when they stepped in.
When it came time to trying on the dresses I tried on a bunch and I even said I did not want a bunch of gems on it and the lady kept bringing more and more of the same dress I did not like. So let’s just say it took five dresses later to figure out we will make them think we like the dress and then look elsewhere. That’s exactly what happened we said okay, the fifth dress is nice we will take a picture of it on our phone and then continue on our search to another bridal dress shop.
We told the sales lady thanks for letting us try on all their dresses and continued on our search. I highly recommend you make sure your appointment time has been confirmed if you ever come here for a dress. Also don’t buy into high pressured sales.

I had such a wonderful experience at Alfred Angelo. I first thought that it would all be wayy out of my price range. I tried on a few dresses with the bra/​corset on and I knew that I would need to take it off. My consultant was a male so he tapped in a female to help me get fitted. I knew once the bra was off that the dress it was for me.
They were so supportive and nice during the whole process. They also had a few of my bridesmaids fitted in the process to help them when they come back. It was a breath of fresh air are more of an exciting experience at AA. The only bad thing was that the test dresses mostly came in a size 10 which was hard for me to see how it would actually fit since there was a lot of extra material.

I recently visited this location with my sister who was looking for her wedding dress. I wish I could remember the name of our consultant but she was fabulous! She’s the one with the short spunky hairdo. She was unbelievably helpful and accommodating of our group.
I was there along with 4 other ladies, and then my sister. They accommodated our group very well. My sister came prepared with style numbers of dresses she wanted to try, which I think was very helpful. Then, when some styles weren’t looking right, our consultant pulled a few others — completely different styles — to mix it up a bit and see if there was a style my sister hadn’t previously considered.
My sister wound up buying her dress, which was gorgeous. I don’t have anything to say on the delivery, as the dress was just ordered. But our experience there was great!
I did take some time afterwards to browse the bridesmaid dresses, but I had no expectations of being able to try them on because we didn’t have an appointment and they were busy.
To note, I also bought my wedding dress from AA (down in FL) and loved it. I love that you can get a reasonably priced dress that’s still very nice!

I’m the bride and my bridesmaids got their dresses here, a highly regrettable decision. Every single dress we ordered was incorrect in some way. They ordered one dress in the full length dress, messed up the bust on another dress, and did not order the sash in the correct color on one dress, and didn’t order the sash at all on another dress. The dresses were $ 200 each, which is pretty high for a bridesmaid dress. If anyone is looking for a decent dress, save yourself the many headaches and go elsewhere.

Alfred Angelo recently sent me a survey to review my experience. It stated I had purchased a dress there. Obviously they don’t keep their systems up to date!

My maid of honor made an appointment over a week ago and when we came in not only did the lady give us an attitude but told us the appointment didn’t exist as if we were a huge issue. She told us to wait because she had others to help and then kept giving us attitude the whole time the nice lady who helped us was checking us out. We were only there for 20 minutes and she treated us like dirt. The dresses were reasonably priced but that’s the only nice thing I will say about this place.

UGH.
First of all, some very pretty dresses — but this review goes out to how AA conducts their businesses.
I called on a Monday and could not get an appt for that weekend, so I made one for the following weekend. However, I was in that area during the first weekend and stopped in. The store was EMPTY with no one else looking at dresses. I had 1 bridesmaid who wanted to try on 2 bridesmaid dresses — I promised the girl we could be out within 15 min. and they said «no» because I did not have an appointment. Seems to me they could have given me an appointment the first time I called.
The next week I received an email reminder of my appointment. Then, the day before I receive a voicemail stating «here is a reminder of your appointment, if you do not call back then we may cancel your appointment.» Seriously? Where does this place get off?
There are lots of wonderful dresses and staff around the world — I would pass on this store.

I visited here after Alan Ray and would say this place is more servicey than Alan Ray but not nearly as psychotic as Wendy’s. As in you’ll have someone who is by your side the whole time but they’re more helpful than annoying here. None of their bridesmaid dresses stood to me and the bride and then we saw these printed charmeuse dresses. While they weren’t the chiffon fabric I envisioned myself in, the imitation silk fabric was still appealing and they had a one-​shoulder, knee length option. On the rack, I didn’t love or hate the dress as I was unsure of how I felt about having a printed dress. The bride was very excited as she had thought about us having printed dresses but just had not come across any that looked appropriate or that she liked. I tried the dress on (note: dressing rooms have doors here, there’s a small bench for your purse/​clothes BUT there’s no mirror inside) and walked out to the big showy mirrored area, you know where brides supposedly cry when they’ve found «the one.» Well, I didn’t cry but I kind of felt like I had found «the one.» They didn’t have a sample dress in the color we want but the swatch was enough to know that the color will be perfect. I also liked how they had 3 sample sizes for each style of dress. Here I was able to try on a size 4 which gave me a much better idea of how the dress would actually fit and look on me after alterations. Lauren was also our sales associate and she was very kind and did a great job of informing us about the cups they can sew in for a small fee so that you can go braless and was able to discuss some of the alterations that they can do, but she was not allowed to quote prices but was able to give me an average price range. They also let us take a picture of the dress and write down its information. We were also able to be seen on a walk-​in basis, but then again we came on a weekday afternoon. I would suggest having an appointment for evenings or weekends. I will write an update if I decide to go with this dress.

I visited Alfred Angelo a few months ago the first time; of the three stores I visited that day, it was by far the best experience. My consultant, Lauren, was helpful, honest, and the opposite of pushy. From the start she listened to me and my maid of honor, pulled the dresses she thought I’d like (and very much knew her product), and made me feel comfortable in the changing room. It was the best experience after a day of not-​so-​great experiences at Wendy’s and David’s. I found a dress that day that I liked but wanted to come back to when my mom came back this month and she said she’d make an appointment with me closer to the date.
True to form, Lauren called me when her December schedule posted and we set up an appointment. She had the dress I had liked a few months before already hanging up, along with the accessories and veil I liked. She set us up, I put on the dress, looked in the mirror… and wasn’t happy. I don’t know what it was, but it wasn’t speaking to me. Even though I’m pretty sure Lauren had scheduled a shorter appointment since she (and I) thought I’d be set on that dress, she was patient and worked with me to find some other options. Lauren, my maid of honor and I walked the store, pulled more dresses and started trying more on. We thought we had the dress on the second to last one we pulled but Lauren bluntly asked «do you love it?» and I said no. She knew, she’s perceptive. We went back to try the last dress we’d pulled and Lauren was honest and said she could tell I was getting frustrated and if we didn’t find the dress after trying this one on, she could reschedule me for another day when I would have more time and not be frustrated; or maybe my dress just wasn’t there. I told her ok and slipped on the last dress. I knew as she was lacing it up that was the one. My mom and my friends all had tears and we knew it was the right one. Lauren was patient as we added accessories, a veil, and talked about bridesmaid dress options. She was fabulous.
I’ll post an update after my dress arrives and we do alterations.

You know that saying, «always a bridesmaid, never a bride»? That is basically the opposite of Alfred Angelo’s mantra. Alfred Angelo LOVES brides. They kind of hate bridesmaids.
That’s weird, right, that they hate bridesmaids? Because a good portion of their store is devoted to bridesmaid dresses in every color. They even provide stuff to try on UNDER the dress to make sure it’ll look the way it should. But they hate bridesmaids.
Of the couple dresses I have had to get here for weddings, the dresses have been really pretty and good quality. But I have received the most terrible customer service ever.
Basically, there is usually 3 people in the store. Two of these people are with brides every time (all the times I’ve been there anyway). The third is sometimes with a bride and sometimes juggling all the other people in the store. And if someone in front of you is a bride, you are out the window. I have waited AN HOUR up at the counter in line to ask for a bag to cover my dress in. I get it: I’m sure they make a ton more money off converting brides to buying dresses there and finding a companion bridemaid dress than taking care of everyone else. But good God, I will never go here unless I absolutely have to because of staffing and kind of sucky priorities.