Duarte Shoe Repair

I recently discovered Duarte Shoe Repair when I needed two pairs of quality, leather boots stretched to accommodate a bunion for a trip I was taking in 3 days. Joe did an outstanding job and had them ready for me. Upon my return I took my Mom’s tennis shoes for stretching, a purse in to reattach the strap, about 7 pairs of Levis to be hemmed for mi amigo and a leather jacket that needed to be shortened. The Levis and jacket look like they were hemmed at the factory and were perfect as were the purse and tennis. I am going to take my daughters dresses there to be hemmed as well. Joe is very talented and I am so grateful to have found his shop.

Save your money & go somewhere else, unless you have a SUPER easy job for Joe like perhaps sticking a non slip underneath your shoes while you wait? Joe may be a bit cheaper BUT very seldom does he keep his word, I’ve given him too many chances. He makes it seem like it’s your fault for not calling and reminding him to repair your shoes. I’ve left boots there for a little over 2 wks came to pick them up & they still weren’t done actually not even started, I had to give him another week, I dropped off heels last wk, I wanted them to be cut down a bit, Joe told me they’d be ready by Tuesday so I thought I’d give him a couple more days given his history, went to pick them up & AGAIN he hadn’t even started. He gave me his song & dance about how he’s so busy & asked me why I hadn’t called to remind him?! WTH really I gotta remind you to do YOUR job?! He offered to do them quickly while I wait, uhm doesn’t seem like a 10 min job Joe UNLESS you plan on taking a saw to them & sawing the heels down & calling it a day!!! Bet he would’ve loved to watch me hobble off with my freshly sawed off heels! NO THANKS!!! Disappointed me for the last time!

Joe does a great job on everything I bring him. Very reasonable price and excellent customer service. I’ve been going to him for many years and am extremely happy with his work. Highly recommend.

Joe does really great quality work and his prices are super reasonable. I’ve been bringing shoes to him for about 6 years, pretty much as long as I’ve been buying nice quality shoes that I’m willing to pay to maintain in good condition.
Both my mom and I like nicer shoe brands (Rag & Bone, AGL, etc.) and she’s been coming to Joe longer than I have. We’re both consistently impressed with the quality of his work. He’s a true craftsman and he understands shoes.
I moved away from the area a few years back and took my shoes to other cobblers in West LA. I’m usually not as happy with their work as I am with Joe’s (and most of them charge a lot more), so now I save my shoes in need of repairs for Joe when I visit Duarte.
He’s also really nice to chat with and he sends you a text when your shoes are done.

This place is great! I called to ask what time they were open until and he said they usually close at 630 but he would stay open if I was on my way (it was already 625) I said that I would be there in 15 and he said no problem! How nice!
I got there and I needed the rubber part of my heels replaced. I only needed one replaced but he said he would replace both for the same price! What a deal! He said he could fix it in ten minutes or I could come back tomorrow to pick them up. TEN MINUTES! It was quick and only cost me seven dollars!
An extra star because he was nice enough to stay open late for me :)

Negative star if possible.
I honestly do not know how this place stays in business. I know it has been around a long time, but the service keeps getting worst and worst. Dropped off a pair of boots for my sister, the week before Thanksgiving. Joe said that he won’t be able to work on them until after Thanksgiving, which was fine. Said will send a text when the shoes are ready. Never received the text. My sister finally made it out there today to pick up the boots. She was super shocked to find out he had not even started working on them! Almost 2 months! He then had the nerve to tell her that if she needed them sooner, she should have reminded him. Uhhh, what? He tried to make a joke that he had shoes that have been there over 2 years that he hasn’t started on. Okay, first of all, he really shouldn’t be proud of that. And second, we weren’t requesting he cobble together Cinderella’s glass slippers, we just needed the soles and heels of the boots to be replaced. It was easily a 1 hour job.
We are the customers! Why do we need to remind him to do his job? In addition, the shoes were leather boots! Did he think we were planning on wearing them in the summer time at the beach? We dropped them off at the beginning of the winter season, expecting to be able to wear during the winter season!
The truth of the matter is that we have been going to this place since our teenage years. What was leniency and flexibility when we younger, is now frustration and irritation as adults. Too many second and third chances have been given. It stops now. Joe has completely lost us as customers.

This guy is unbelievably rude and never keeps his word.

First time getting service from Joe. He was polite and provided great service at a reasonable price. He worked on two my wife’s shoes and he fixed them within 10 minutes. He replaced the sole of my shoes and they feel comfortable

Joe was recommended to me by friends who have sought his services for YEARS. I’ve taken a handful of shoes into him and he did a great job! I’m sure if you ask him to have your shoes ready by a specific date, he’d accommodate your request or at the very least, he’d be honest with you.
I havent had an urgent need for my shoes to be done by a certain day so I just pick them up whenever I happen to be in the area, bc it’s a bit of a drive for me.
For a basic strap or sole repair (aka: gluing), he’s only charged like $ 3-​$ 4. Thats REALLY reasonable in my book.
He’s friendly and honest and he’ll text you if you want once your shoes are done! I love texts!

Brought 2 of my shoes here for repair… Terrible job and didn’t finish them on time and pricy!!! He did a Mickey Mouse job on both shoes they look exactly like I took them in! Will never go again! It’s so filthy in there! Gross! Clean your crap up!

Came in here just to see how must it would cost to add a strap to both of my brand new shoes that I just purchased because they were a little on the larger side and I just had to have these shoes (unfortunately the last pair in the store). Joe, the owner, greeted me upon entering his little shop and told me it would cost roughly $ 20 to add straps to both my shoes. I declined because these shoes only cost me $ 25 and thought it would just be wasteful to get them. Joe told me that I could add some padding to my shoes so that it would fit my foot better and would be the cheaper option. Since I already had some shoe padding at home I decided not to purchase the ones he had at his shop (which seemed a bit more pricey than say Wal-​Mart or Target).
Overall, Joe seemed like a nice guy and I am sure if the pricing would have been cheaper, I would had him add the straps to my shoes.
By the way, this place is located in the same plaza as the Tropicana Market and A&J Café.

«Joe is the bomb!»
This place is my go to shoe repair spot. Joe also does alterations. I had a few dresses that needed to be taken in and shortened and he altered them to a T! I couldn’t be any happier with his work.
Whenever I’ve taken my items to be hemmed or fixed it’s because I need them back ASAP. I let him know and he will make it happen.(I think the most I’ve waited is like 2 days.) He even sends me a text message when they’re ready and my usual response is «Thanks Joe, you’re the bomb!»
I highly recommend Duarte Shoe Repair.

The owner does the work himself and their open consistently per the posted hours (which you don’t always get with a «mom and pop»). Because he’s the sole staff, the turnaround isn’t always instant, but the pricing is very fair and he has great customer service. I’ve taken Louis Vuitton, Gucci, etc to him and feel 100% comfortable.

I have known this shoe repair place for over 10 years. Joe the owner is very nice, honest and does a great job fixing practically anything you bring him. He has fixed my shoes and handbangs numerous of times. He even does clothing alterations. Prices are very reasonable! I would recommend this place to anyone who can use his service.

Don’t waste your time going this shoe repair shop! He charge me $ 20.00 to repair the sole of my shoes and the first time I wore them the sole seperated from the shoe when I took them back to get fix he charged me $ 12.00 extra.