Supercuts

Okay, it sounds like the other reviewers just had my experience at Great Clips– see that review. I walked over here after the rudeness at Great Clips. I was nicely greeted and told it would be 15 minutes. Stacy, my stylist, introduced herself about 10 minutes later. I told her I was growing my hair out and just needed my bangs trimmed, maybe the ends trimmed of the rest, not sure. She nicely checked my hair, said the ends looked good and maybe to do the all over trim in 2 – 3 weeks. She trimmed my bangs quickly and professionally. Textured them as I asked. Much better service and they had no problem sharing their Wi-​Fi! Thanks guys. Much nicer service than Great Clips. Sincerely, Pam Smith.

One star for friendliness and another for cleanliness. I brought my two boys in for two different types of cuts with pictures as examples. The first cut I showed the girl was a side view of a man’s pompadour, just slightly shorter than a 50s Elvis cut. I said, «I usually ask for a boy’s pompadour with the hair long on top and buzzed on the sides». She said okay and I walked away. She seemed confident. My other son was ready for his cut a minute later with someone else and I showed another picture of a kid with sweeping bangs and a subtle bowl cut but nothing sharp like the 20s and 90s bowl cuts. «I’d like something like this where his bangs are trimmed only a little so they can be swept over and shortened above the ear but I’d also like it kept a little long in the back where hair from both sides sweeps over and meets in the middle». «So you want clippers or scissors?» I don’t know. I just want what is in the picture. She asked me other questions that sounded like she wanted some kind of special term in that business to help her understand. I didn’t know what she was really asking so I explained again what I want. I walked away and saw my first son and noticed his hair wasn’t really buzzed like in the picture. I asked for it to be a little shorter. She said she didn’t do it too far because of his cowlick. I haven’t yet had a stylist complain that his hair at the neckline and up to the middle can’t be too short because of his strong cowlick. She shortened it. I also noticed his hair in the front and top was long up to the middle of the top then buzzed down. So the sides and top don’t match at all. Looks like a hairpiece but I couldn’t see it all in full until it was dry. My other son came back and she had cut his hair shorter than I asked. It was wet and looked pressed to his head. Such a strange style. I paid because sometimes they look different when the hair dries. When I got home and saw my second son’s hair, I noticed a huge chunk of hair was missing and it was completely uneven. I’ll be going back to Great Clips in Lakeway. All the women there know how to cut hair just by using a picture you show them for two seconds.

«Walk Ins Welcome» reads the sandwich board sitting on the sidewalk outside their door. However, that isn’t the case. I walked in today with my toddler son for a haircut/​trim. After standing at the counter for about 5 minutes waiting on someone to acknowledge me (even after both stylists made eye contact several times), one stylist excused herself for a quick second with her customer to «check us in.» I gave her my son’s name and she informed me that it would be about a 30 minute wait. Since I had a 15 month old on my hip, I told her that I would run a quick errand across the street and be back in 30 minutes for our «appointment.» My watch read 12:31 pm as I buckled us up in the car. Upon arriving back «salon» at 12:56 pm to check in for his haircut, a different stylist informed me that «it was going to be a while.» She was «cleaning a mess in the back» and the other 2 are working on up dos. I asked her if she could give me an estimate and she said not really but at least 45 minutes. REALLY? After you already told me 30 minutes before that?! obviously, the employees/​stylists do not either a) have time management skills b) know what they are looking at on the computer screen when they are telling people wait times or c) just don’t care about customer service. I wanted a simple little boy haircut but my son deserves better than this. It should be noted that this was our first time visiting this location.

Bored stylist, didnt even introduce herself.
Mediocre haircut.
The bare minimum, if that.
I’ll not be returning.

Never going to this place again. Took my son and they gave him a bad haircut. They cut it way to short and he is so mad and upset. Do not take your kids to this place, they will hate you for it. My son will never trust me to take him to get another hair cut.

Absolute disaster!!!
We received coupons in the mail and decided to check the new location out since my 7 year old daughter was due for a haircut anyways.
The one star is for the friendliness of the staff. We were greeted and the wait was not too bad.
Unfortunately our hairdresser had no clue how to cut curly hair. Although she stated that she «loves to work on curly hair». She proceeded to slightly wet my daughters hair and then just started chopping. She didn’t bother to comb the hair to ensure an even haircut. The hair looked terribly uneven and it was way too short because she didn’t take into consideration that curls bounce up and look way shorter than they are. I was speechless and my daughter was crying when she came home and realized how her hair looked after I combed it. I paid with a $ 6.99 coupon — I guess you get what you pay for. «Fixing» this haircut is not an option at this point because the hair is way too short.
We will definitely not return to this location!

They do not honor on line check ins. Even when done through the Supercuts app. It gave us a time, the location. However, when we arrived they still put us at the bottom of the list. They need to learn how to do the check ins or honor them.