RC Willey

I had no option but one star. I would have given them a negative rating if I could they don’t deserve the one. Start off by saying I’ve used RC willey for years but have always known what I wanted. This time a talked to a shady salesman in trying to find a mattress. Thinking he may know his head from a hole in the ground I went with it. We picked out two mattress’s we liked. One more expensive than the other. We were leaning towards the expensive, but on a budget undecided. it came with a 10 year warranty and we assumed we wouldn’t need to replace it for Atleast that. In this WHOLE DISCUSSION he sold me on this warranty. Asked if we had the same size mattress and told us our box springs «if the same size would work great!» So we didn’t get the box springs because he assured us we could use our and helped ease our minds about the more expensive mattress purchase. 2 ½ years and hundreds of dollars in medical bills from my back problems. We came to the conclusion it was there mattress. We called the store and they sent out a «professional mattress inspector». Some D — head wearing basket ball shorts and a backwards cap. Threw string on the mattress and measured the sag. Almost 3 inches in the middle. I thought great problem solved. Light at the end of the tunnel. NOPE. Get a letter stating since I didn’t buy there mattress box springs the warranty was void. Where was that clause? I didn’t sign that nor was I notified it would be void if I didnt. IN FACT, I was assured the opposite. I suggest you don’t purchase anything that promises long term coverage because they will screw you and get out of it any way they can! The only thing they are good for is a credit card to get 6 months no interest on my tires at BIG O! I know I’ll never be back there again. And after everything medical wise and this shafts they gave me now. I know of 4 rc willey accounts being cancelled! Forget you RC Willey and your crooked schemes to take advantage of us who work all day and want to come home and get a good sleep on a mattress! The one splurge I could have afforded in life and you wasted my money! Sleep well CEO’S in your custom made mattresses! Will I sink in my hole until I can afford another one in 5 years! Thanks alot!!! Buyer Beware. Corporate America doesn’t give a SH** about you as long as your money is in there hand. Once they are paid they don’t give a crap! STAY AWAY. Buy from «JOHN DOE» who has a single shop in town and sleeps on the same mattress as you!

The customer service was great. I was looking for a gift for my husband and with help from I found these great headphones. I’ve purchased furniture from RC Willey in the past and I’ve always had a great experience. This was my first electronic purchase and I couldn’t be happier.

I didn’t end up buying anything here but I definitely would. They have a massive selection, a discount area, and the place is meticulously maintained and beautiful in its own right (indoor water feature is particularly awesome). Prices seem right, and the staff were helpful but not aggressive.

We had a warranty exchange for our mattress. RC Willey worked with us to replace the mattress with an issue.
Andy was the salesman who helped us pick a mattress. He has worked there for 17 years and was very knowledgable and personable. I am in sales and often in today’s world you don’t see personable sales men. They are merely there to «get the deal». On the flip side the first guy we dealt with a year ago was a joke to say the least. If management gets this I hope this guy gets a raise or promotion. Out of 8 – 10 grand we have spent at your store by far best guy on your floor. If you go into this rc Willey ask for ANDY N. RC Willey we would give a 3 star but Andy deserves a 5 STAR!

Wasn’t impressed. My mother and I went in looking for something particular, we were pretty specific and got very little help. I was left wondering if anyone knew where their products actually were. The set up was overwhelming and cluttered. Though we got some good ideas I was not impressed by the staff we approached.

Good luck getting someone on the phone. Transferred 5 times and nothing. Overpriced furniture marked up to designer prices.

We found a really nice entertainment center on clearance today at RC Willey. The staff was very friendly & helpful & they threw in some free cookies for our girls. The general store was slightly over-​priced in my opinion, but the clearance stuff was good quality & there were some really good deals. We were disappointed that they couldn’t deliver our new clearance purchase for 2 weeks, which is why I’m giving 4 stars (and not 5).

I love RC Willey! Craig Ekstrom helped me. I found a dryer that was the same price as the used one I bought somewhere else that didn’t work. Craig really took care of me. They were out of stock of the dryer I was looking at so Craig walked me over to clearance and we found an even better deal. When I went to Will Call they gave me a free yard stick and a free cookie. Great service RC Willey! I’ll come here for all my furniture and appliance needs from now on.

Worst experience ever. Purchased a couch for delivery. Was given a delivery window. Called in to customer service when they missed their window. I was told they were «4 houses away» I called back 30 minutes later wondering why it was taking 30 minutes to drive 4 houses.
The delivery guys called me back and berated over the phone telling me because I didn’t answer my phone they weren’t going to deliver. Telling me lies about the supposed phone#s they tried to call.
I had to listen to their berating for 2 minutes until I could finally get an answer that they would be there in 45 min. I called the supervisor back obviously upset that I was lied to and treated this way when obviously they are already in the wrong for being late and not keeping me apprised that they would be late. Also ever heard of leaving a message?
All the manager could offer is a sorry and I can credit your delivery fee but you won’t qualify for shipping for a year. Are you kidding me? I’ve had to take time off work to deal with this run a round and the best you got is an I’m sorry and I’ll waive 59 $ but if you shop with us again we won’t honor any free shipping??? So offended you’d think I would even consider buying there again. I will do my best to stop anyone and everyone I know from buying there ever again based on how I was treated.
Surprise surprise 45 min rolled around, no phone call, no show. I had to call them back and got some lame excuse that they were setting up furniture they had never had to set up before. Was I supposed to care? I was already due back at work and I’m losing money.
They finally showed up 2.5 hours AFTER the delivery window time expired only to quickly set down my couch and the box with my lamp in it and exit without barely even a hello. Didn’t even ask if I needed help setting it up or wanted to ensure it was working. I guess they figured they would just stick it to me since they weren’t getting a tip.
The icing on the cake… one of the electric recliners didn’t work after all of that. We spent our entire night trouble shooting and building furniture. Not sure when it became okay to crap on your customer.

RC Willey is fine. I’m not super impressed. They have a huge selection. You can get pretty much anything you want, but it just seems pricey but the quality doesn’t seem that much better than a lot of other places. I feel like I want to frequent this place since it’s a local establishment, but it just doesn’t make sense with IKEA right next door. I can go anywhere to by a $ 2,200 bed. I’ll go to Ethan Allan in that case. For the quality of what you get here, I feel like it should be a little less expensive. But what do I know honestly? Ask your wife, she always knows better.

It’s time I leave my review for this RC Willey location. It seems like I’ve been in there quite a bit lately. This really is a great company. We’ve purchased two mattresses, two refrigerators, a sectional sofa, and a washer and dryer. There probably are other purchases that I’m forgetting. The only reason I’m giving four stars instead of five is because I don’t really like their return policy on mattresses. Basically, if you buy one, you’re stuck with an exchange. And if you don’t like the next one you exchange for, you’re stuck with it. That happened to us. We bought one, didn’t like it, exchanged it, didn’t like that one… but then there were no more options. So we went to Furniture Row instead for the third mattress. Now we have a king size memory foam mattress chilling in the basement brand new.
But we’ve had great luck with Loi in the appliance department. He knew his stuff and was helpful, but not overbearing. He listened to our needs and recommended products that work excellent for us. When one of our refrigerators had a warranty issue through Frigidaire, RC Willey was easy to work with to replace it. Frigidaire was difficult, but working with RC Willey was great.

This place is horrible. The first time I went there for a washer and dryer. I was standing there for like 30 mins with multiple sales person just staring at me, which none I might add asked me if I needed help. I then went on to walking pass the sales people that was huddled up, still none talked to me, but they do turn their eyes and attention to other people behind me asking if they needed help. I finally found a washer and drying I really liked and wanted to purchase so I looked around giving obvious signs I needed help, yet no one came up to me. So I stood my the washer and dryer I wanted to buy for another 30 mins while staring down this sales person that was looking at me. He stared back for the entire 30 mins until he told another sales person to check up on me. These sales people here are rude and they scan for people they think are potential buyers when every customer SHOULD BE TREATED AS A POTENTIAL BUYER. Well they lost that business and commission from me.
I decided to give rc Willey another chance but this time I headed to the clearance section. Apparently they got a return on a bean bag chair and it went straight to clearance. The sales person saw it and immediately put a sold tag on it saying that he was going to buy it. I didn’t even get a chance to think about wanting to buy it. So if anything that is good that goes to clearance the sale person have the first pick on it. If the sales people don’t want it then the customers can have it. I think they should change the policy in this and say that the sales people are allow to buy from clearance as log as the item was there for like more than a week or something.

My husband and I purchased furniture from this store back in October. We were told that two of our pieces (a couch and a kitchen table) would be back ordered until middle of December. Fine. We recieved one piece (our couch) only a little bit delayed. However… Here it is Jan 17^th… And STILL no table. We have had our kitchen table delayed with 4 different arrival dates now. I’m moving to NY Feb 27^th and they now (today Jan 17^th) gave me ANOTHER estimated date of Feb 20^th after yet again telling me the table was supposed to be in yesterday (the 16^th)! This is just not acceptable. I have my doubts that it will even be in then… And what’s going to happen when I’m 2k miles away from being able to get my table?
Funny, they say there’s a dock strike and all, yet when you go to look up any information on the internet about a strike with this company — dock strike involving Rc Willey, Rc Willey strike… nothing even comes up. You’d think a strike this bad would have SOME sort of information about it. I mean, a strike involving a large enough company having to delay people’s purchases for MONTHS, you would imagine there would be something available.
The actual sales people and customer service people have all been very nice, but no one seems to have ANY ideas of how to get this situation figured out. I would HIGHLY suggest that anyone even considering purchasing from this company asks about their supposed strike and how long they will have to wait for their furniture. Months of waiting is not a good buisiness practice. I’m extremely upset with this whole situation. We’ve been using our chairs and bench and the only option they gave us is to return the whole thing or wait and see. I HAVE been waiting, and it’s not getting anywhere. I’m not returning my chairs that we’ve been using now, since the begining of November. I will end up having no table AND no chairs then. I don’t understand how they can keep «selling» pieces and just expect people to wait endlessly. We had no idea about any strike when we purchased our furniture. All they said was it won’t be in until December. DECEMBER, NOT END OF FEBRUARY.
Now I’m still out a table, with no answers, no ideas of if the Feb date will even be right, no idea if they can ship it to me, nothing.

I’ve never really been a fan of RC Willey but this new location in Draper has pretty much won me over. Sure I’m still bothered sometimes by the sharks that swarm customers looking for blood… I mean the salespeople… But really, if you’re bothered by the salespeople remember they are just trying to earn a living and politely tell them you’re just looking. Or better yet, take the first salesperson’s card and if anyone else asks if you need help tell them you’re working with that first person.
This new Draper location of RC Willey is their flagship store and it really shows. They spent some serious money making this store deluxe. It’s spacious and very nice inside with HUGE skylights that let in lots of natural light throughout the day. This makes what would be an otherwise dark showroom very nice and pleasant.
We recently purchased a new king mattress and bedroom set from Pete Madsen in the bedroom department and he did a great job helping us. Pete spent at least two hours with us looking at mattresses and beds. He did a great job answering our many questions, was never impatient with us, and never tried to rush us into making a decision. Pete also made sure we got the best pricing and all the special coupons and savings that were available. We took advantage of the RC Willey 18 month no interest financing and their online bill pay system is excellent.
I also purchased a new TV from this RC Willey store when they first opened and had a great experience at that time as well. The salesperson was great to work with and very knowledgeable about the TVs I was shopping for. The electronics department was also clean and well-​maintained.
I’m sad to see that other customers have had a bad experience at this RC Willey because we’ve really enjoyed shopping at this new store. We are also VERY happy with the new mattress and bedroom set we purchased. Our new king bed has been very comfortable and the bed, nightstands, dresser and mirror we purchased look terrific in our master bedroom. I also love my new TV. Thanks for a great experience and great merchandise RC Willey.

I like this store a lot. We have bought furniture from this company a few times in the past. Mostly because once you pay for delivery you get it for free the rest of the year.
When they opened this big honkin’ location by IKEA we had to come check it out. They also happened to be giving away free soccer balls to kids that day. Score!
Now we have been back several times because of their rewards program. We have gotten a few rewards certificates to use and have bought random things with them, like a rice cooker.
It’s a really fun store to browse and I love their set ups as far as décor goes. I do agree with another poster that the process here is super antiquated and you can’t buy anything without excessive «help» from the salespeople. They can come off very much like used car salesmen, too. For instance we saw a clearance blow up christmas lawn thingy there the other day for a screaming deal, but passed because we didn’t want to track down a sales guy to track down the actual item in the box, give all the info while they type into an old computer, and then have to take a ticket to the cashier people upstairs to check out. If we could have just grabbed a box ourselves and hades straight to the cashier, woulda been better. I understand they probably make commissions but this isn’t a large furniture purchase. It was a $ 20 snowman.
When we have made large furniture purchases, though, the process doesn’t seem so bad. We have been happy with our stuff.

The store is really nice but we left after 10 minutes of being hounded by salespeople. The ratio of salespeople to customers was way too high. We were approached 3 times by 3 different salespeople in 10 minutes within 100 square feet. Felt really uncomfortable.

A giant, cavernous place, filled with fairly nice, well constructed, but seriously overpriced furniture of all kinds. Having lived in India for the last four years, the strangest part of the experience of shopping here was an oddly out of place auto rickshaw from Bombay right there in the showroom! Very strange indeed.
You can tell by the number of sales people on the floor, that this place is a store that pays a healthy commission. Because of this, I would never buy a piece of furniture from them. There are far better and far more reasonably priced furniture shops along the Wasatch Front and I won’t waste my time driving down to this RC Willey store again.
Another Unilocal reviewer said it best. Its very much like walking on to a used car lot. Just as much high pressure, and just as slimy. I have heard from more than a few people that RC Willey is not really in the furniture business. They are in the money lending business. Miss a payment to these guys, and watch how fast they slap a lien on your house. Unfortunately you probably won’t find this out, until you go to sell your house, and there’s a mechanics lien on it for the one payment you missed three years ago. I just don’t like the place.

I do not like this store. One reason is its still run like an old honky used car sales lot. I wanted to buy something in the clearance section. It took over 20 minutes to buy it.
First I was told I needed to give all my information in order to buy it (address, phone number full name etc). I said «no» I would just like to buy it and head out.
Apparently, that is very, very tricky.
After figuring something out I was then taken (with my ‘order slip’) to the order center. Where someone else manually types in stuff and then asked if I had an account and would set one up. Again, I declined I really just wanted my 19.99 item and to leave.
Way outdated computer systems-​I will continue to avoid this store. If it takes that long to process a décor item I will not be taking the time to order a custom couch

This a huge store, and something that was greatly needed in Salt Lake County. I’ve generally been a fan of RC Willey since I moved to Utah many years ago, and they have been a mainstay for a number of major furniture purchases over the years, but they really needed a larger and more up to date showroom and here it is.
The location of this store is pure magic, and not just because of its inherent ease of access from I-​15 and Bangerter highway alike. Putting this next to IKEA, which is full of cheap, poor quality wares, and which has an overly crowded and poorly laid out store, is a classic move and I suspect one that will reap its rewards after people compare the roomy open environment of RC Willey and see the far superior quality of the goods on offer. And for those who will say, yes but you can’t compare due to the difference in price, that is not necessarily so, they do have good deals at RC Willey if you take the time to find them, plus what you buy will actually last the the test of time.
This store is very open and nicely laid out, with many themed areas. It’s fun just to browse, and the staff is friendly, helpful and not too pressuring, something I have enjoyed about them at all their locations. As well as furniture, this store sports a flooring area, a kids bedroom area, and upstairs you will find electronics including TVs and other A/​V equipment, a huge appliance area, kitchens, and also a clearance section.
There is even a café upstairs too.
We have often had a bit of a void with furniture in Salt Lake, we have the high end places like Crate and Barrel and Ethan Allen both of which I enjoy too — but for good solid, middle of the road quality and price this is where it is at. Welcome!

i came here looking for a bed set. the greeter at the front didn’t seem that enthusiastic to say hi to us, but at least she acknowledged us.
the inside has a nice water wall which i enjoyed looking at. i like the layout inside as it was organized and you can easily get to the section you needed to.
the salespeople were really friendly and helpful, without being pushy at all.
my favorite part was going to the entertainment section and trying out these fancy massage chairs that look like they belonged in space. not the same as a real massage, but relaxing none the less after spending time walking around looking at furniture.
overall r.c. willey has a great selection of furniture!