General RV Center

This was not the best experiance for camper repair we will not go back if we absolutely do not have to. The actual repair may have been done correctly but the end timeliness the lost camping with our daughter unacceptable. We really lost the whole summer. Our Camper is older but they are a service center for the brand. The discussions started long before camping season photos of vin plates and title and problems sent. No mistake what camper we had yet parts were not ordered. Phone calls never returned and I ended up tracking the service man down physically. I was on vacation last week was a response. I replied what about the previous month plus before your vacation. I was busy the service person responded. I am not mad upset or disgruntled I just know there is KARMA.

I’m amending my previous rating of one star. General RV still needs a bit of work on their customer service and response time but they have helped us find resolution to our latest trailer issues.

We worked with John Taylor (North Canton) and he was the most helpful sales associate we’ve ever delt with. With shopping around at another competitors dealership, this by far beats anyone around. We had a bad experience elsewhere and came to General with very little hope. Tim (sales manager) and John made this experience one to remember. Tim was able to work with us to help get a price we were looking for… A great deal. John was very knowledgeable on any camper we wanted to know about and also answered ALL of our questions very promptly via text, email, and phone calls even off of the clock. That says alot about the type of service they offer. I will definitely recommend anyone going to General RV for future sales and will NOT be doing any other business elsewhere. My father is next to buy a new one, and we already know who to go to. Thank you very much for the excellent customer service. Well done!

I visited General RV on two occasions. I purchase a Prime Time Tracer 230FBS and I’m completely satisfied. When I picked up the travel trailer, I was treated in a very professional manner. Everyone was super. I was escorted throughout the facilities while my new RV was washed and prepared for delivery. The entire travel trailer was explained to me in great detail. My tow vehicle (Ford F 250) was prepared and another tech completed aligned my truck with the trailer. They even adjusted the trailer brakes on my truck. My complete experience was «Over the TOP». Very impressive.
Since my purchase, I have had numerous correspondences with General RV thanking me and asking how everything is going. Great people.
Thanks to everyone at General RV.

Purchased a new rv recently from General RV in N Canton. Once, they received payment for the fifth-​wheel, it has been almost impossible to reach anyone about concerns that we’ve had. Have been trying for two days to schedule an appointment with the service department to bring it in for some minor repairs covered under warranty. Once I was finally able to reach a person, I was told one of their service writers would call me back. I’m still waiting! Would not recommend General RV Center in N Canton, Ohio.