Boston Tutoring Services

With such a big city impressive name, Boston Tutoring Services is a one woman show in Dracut. First off, I used Boston Tutoring Services a couple of times for test prep for my kids. I have spent thousands of dollars with her company. This time, she sent me a tutor who appeared to have a marijuana odor permeating from her, and she seemed impaired when working with our young son. This tutor also asked if we wanted to add more sessions since she had full availability because another family just cancelled all of their sessions saying «it was not what they expected». I called Alexandra and left a message stating I had a problem with the tutor, and I needed to talk to her. Two weeks later, Alexandra, still has not heard my story. She has refused and still refuses to return my calls. The other night, I called from a different phone number. Ironically, Alexandra, answered on the first ring. Once I identified myself, she asked me, in an exasperated voice, how she could help me. When I questioned why she had not called me back, she hung up. I am in utter disbelief how this situation has been handled. Instead of ignoring your customers who have prepaid for your services, I would highly recommend that as a business owner, when you are planning on being out of the office for planned personal reasons, you should have someone there to do your job instead of ignoring your clients. If this is how Alexandra, the owner of Boston Tutoring Services treats me, a long-​standing, loyal customer, how will she treat you?