The UPS Store

These guys do more than shipping. I needed a large display graph (42″ x approx. 6′) so I contacted Reggie at the Doylestown store. His team, listened to my needs, did the layout, printed it and attached it to foam backing boards. I couldn’t be happier. Thanks UPS team for a job well done.

I stopped in before a meeting to scan a few documents and was impressed by the customer service and professionalism of this staff. Not only were they helpful, but were personable and friendly at 9:00 am in the morning. Keep up the good work Doylestown UPS Store!

Since changing hands back in September 2015 the UPS Store in Doylestown has made a dramatic transformation. I can say that before the new ownership, some of the reviews that are a few years old are true. The new owner cares a lot more and has made sure the people who work there share the same ideas and values on how to best serve their customers.
They also have an awesome graphic designer who has come up with really interesting layouts. If you are a business owner like myself or if you belong to any type of organization that needs anything printed, I would check them out first!
I would highly recommend them for shipping, printing and designing!

This UPS Store has AMAZING Customer Service! Each employee goes above and beyond to help you package your item and get it sent out quickly. I was just in there recently during the busy Holiday season and the employees were so helpful to a senior citizen couple that was next to me. They are pleasant and engaging and interested in every customer. I now drive a little farther just to go to this UPS store!

I had outrageously bad customer service experience at the UPS store in Doylestown, PA. I wanted to send a «care package» to my son who is away at college, but I didn’t have a box. So I plunked down a duffel bag on the counter and said «I’d like to mail this, can you help me with a box and packing stuff.» Trashy looking girl says, «sure» then proceeds to pick up the duffel and go into a back room with it. I said, «uh uh, no, bring that back. I’ll be packing it myself, here out in the open. Just bring me a box.» She didn’t like that and became rude. Kept grilling me with questions like, «what’s in there» and «what are you sending him». I kid you not. This kook actually thought she had a every right to know what I was sending. I have no doubt that she planned on rifling through my son’s bag and possibly stealing something from it before boxing it up «in the back.»
This whole exchange made me extremely uncomfortable, so I took the duffel back and told the girl I was taking my business to the USPO. The post office only asks you three things…“is it fragile, hazardous or valuable?” That’s it! No one tries to take your personal belongings into a back room, unsupervised. No one grills you like the Gestapo or treats you rudely. Hooray! Good to know our right to freedom and privacy is still respected at the USPO… even if it isn’t at UPS.

Two of the employees, who looked like high school girls, were just plain rude and unhelpful.

I use the UPS store as my private mailbox and have for over two years, as well as the services the shipping services the store provides. I appreciate the ²⁴⁄₇ access and the helpful nature of the store employees.

My husband experienced one of the worst cases of customer service today, specifically from the owner. He was incredibly rude and demonstrated that he is not concerned for the respect of his employees or customers. We will never set foot in this store again. Doylestown has many other store owners that are appreciative of repeated business.