Allstate Insurance: Mark Joseph

My husband was a customer at this location for 25 years and stayed with Mark when he took over about 12 years ago. We recently purchased a new home and his price seemed high. We had multiple policies, so when I called him to discuss lowering our rate, he tried to talk me in circles and I got nowhere. He’s very arrogant. We shopped around and got better coverage for much less. Called to cancel the policy beginning of January. No refund check for months and dodged us and our new agent when calling to inquire. Policy finally cancelled last month (⁴⁄₉) through reaching out to a different Allstate agent. Still no refund check. We were loyal customers of Allstate for 25 years and they lost us to this guy with lousy customer service, pompous attitude and overall inadequacy. Look elsewhere for insurance.