The Oncology Institute of Hope and Innovation

We had no choice but to accept the referral to this place. We’re coming from city of hope, we have very high expectations. Well we crashed hard. We went to this office in covina, ca. Dingy carpet, water leak stains in the ceiling, carpet in the exam rooms! Carpet! poorly equipped. Authorization for my mother’s chemo took forever to be approved. We gave them a week to process the auth. My mother had to call everyday after that just to get an appointment. My mother with pancreatic cancer had to do the work. I work in the medical field, I know how things are done. Our auth dept has a 48 hour turnaround time. What’s going on here? You guys need to be audited.

First off I gave em 1 star because I cant continue without a star. My true rating: zero stars!
After hundreds of tests with no diagnosis to give, dr. Wali gave my dad medication that hurt him more than helped him. Everytime i called the office i was on hold at least for an hour. Terrible service. While sitting in the wait room, i can hear the receptionists gossip all day, very unprofessional. Terrible service! We switched over to another provider instantly and was given a diagnosis that same day and my father was given treatment immediately. That switch saved my father’s life!

I was a bit scared to go into the office, I’m sure everyone is, but as soon as I walked in Claudia was there to help me navigate the situation. I went in on a Sat morning around 11am. I waited less than 10 min to be seen. I was able to print up all of my first time patient papers at home. Saved a lot of time and frustration if being a new patient in an oncology office. Lol.
I saw dr. Wali. She is amazing. She is very knowledgeable and made me feel like I was her only patient. Gave me 100% of her attention and asked me a ton of questions before she made any kind of diagnosis or treatment request. That is a huge plus! She wanted to read All my med records before she made any decisions about treatment. She won’t throw pills at the problem. She does her homework on you. So please, don’t get frustrated when she orders a lot of blood tests and asks you to come back. That’s a good thing. She’s not going to order any invasive tests until all other things have been exhausted.