Omni Safe Insurance

If I could give no stars I would. They are shady! I didn’t want to renew my policy but because I had auto pay they renewed it. I’m out $ 100 which I was told would be refunded which isn’t a huge deal but when trying to contact them they kept sending me to talk to someone else who conveniently was always out of the office and can’t respond to emails. He only was available when wanting to renew my policy. They also had my vin number wrong by 7 numbers which made getting my registration a huge issue.

I have been using Omni for 5 years and honestly have no idea where all the bad reviews come from. I’ve worked with a few agents as well as an underwriter (Joseph) and their service has always been incredible. The prices they have been able to find me are the best I’ve found, and again, contrary to some reviews here, their customer service has been near-​perfect.

Omni found an inexpensive insurer for liability only. Then I decided I wanted full insurance and contacted Joe at Omni who found me a company that offered that at a reasonable price. BUT, Joe forgot to cancel the liability carrier and I have been paying $ 31 a month for insurance I don’t need. I contacted Joe and he said he’d take care of it and call me back. He didn’t. I called again and he promised to take care of it and get me a refund for the payments to the carrier that should have been cancelled as soon as I got the complete coverage. He didn’t. This has gone on for several months. I think he has finally cancelled the liability insurer because I don’t see the $ 31 deduction from my bank. Somebody owes me about $ 150. About a week ago, I called and asked to speak to the supervisor, left a message for him to contact me. He hasn’t.

This company is the absolute worst. The customer service is terrible. Work is not done when promised, phone calls aren’t returned, emails aren’t returned. They have this «I don’t care» attitude. They have caused me nothing but frustration and loss of money in the month that I have had my policy so far. The worst part is that the person I have been dealing with is the BRANCH MANAGER. You would think that as branch manager, he would take a little more pride in his work and offer «decent» customer service at a minimum. I will never go through Joseph for insurance ever again.

Joseph was able to lower my cost every year since I’ve been with him. He is always on time and notifies you when you’re up for renewal. Nice job.

This business is a joke. They try to suck every penny out of you, but it’s not necessary you pay all the fees they say you owe. I’m gladly finally out of the tangled web of omnisafe deceit. If Joseph ever calls you, run like the wind.

HARASSING COMPANY (if only negative stars was an option)
Clearly not operating under the assumption that the customer has any value other than $$.
This company bought my contact information (which they readily divulged) and proceed to call continually (back to back to back calls) as well as email.
I wrote a stern email telling them to take me off their mailing list. But once I received a TEXT MESSAGE, I lost it. I have worked customer service and know the horrible (and usually overreacting) wrath of the disapproving customer, but for a business to text me for a sale was too far. I told them to eff off in addition to some liberal expletives. Did I mention I lost it? My cool, that is.
They responded with a text insinuating that they would continue the harassment by sending «a letter, a fax, and a telegram.» I assume that text was from the person assigned to my case also through email, Walter. Note that I requested he «kindly remove» my name from his contact list before the text fiasco.
I called the general manager of the company (Michael) to report the text, who immediately knew what I was referring to (must be a small company). Michael told me he would give Walter a raise for how he treated the pushy sale and sarcastic comments. He (in so many words) told me that type of bombardment was how their company operated. He also hung up on me for cursing (for the record, I said «are you effing kidding me?»). If one thing calls for stern language, it is harassment.
Absolutely zero respect for my privacy can only be met by zero respect on my part. If you are not interested in taking a call with the backlash of assailing me with texts/​emails/​calls then do not use such persistent, obnoxious forms of communication. The character of the employees is the most unprofessional I have ever encountered and management only condones. I’m sure it’s a fun environment to work with a boss who has your back literally no matter what, but consider how you would feel on the opposite side of the communication bombardment for a sale.
I can’t even imagine entrusting the insuring of my car to these people.

I came here a few months ago and cause I got a few tickets on my record and my payments with State Farm went up considerably. I began shopping around with a multitude of agencies and brokerages, and they all wanted, either a high monthly or a VERY high down payment.
After weeks of fruitless searching I received a call from Sam. I was surprised to see how he spoke truthfully about what I was getting covered and not getting covered.
He gave me the price and he broke down what was on my record truthfully and without sugarcoating it.
I was expecting either a very high monthly rate or a VERY high down payment…
To my surprise he applied a few discounts here and there and he got me a great rate for full coverage, and the best part of all was that the down payment was reasonable and not VERY high.
I’m extremely grateful for Sam’s call, if it wasn’t for I would be spending and extra $ 50 for something that shouldn’t be that expensive.
I highly recommend this agency, they are courteous and very, very attentive to their customer’s needs.
The only problem that I have is that it takes a few tries to get a hold of someone, but once you do the problem is literally fixed.

DO NOT USE THIS COMPANY.
They charge huge broker fees, don’t return phone calls or emails and try to twist blame on the customer.
They may seem cheap and will be very nice until they get your money.
Be advised !

My first year with this company was okay. However every year I needed to renew the policy I was charged another installment fee, in which I was first told that it was a one time payment.
Recently I requested not to renew the policy, multiple times both through phone and through email. I got on the phone with Ayde and she suggested that I send a letter requesting the insurance company not to renew my policy and sign it. I did.
However, I never got a notification that I am no longer enrolled, so I kept calling them to double triple check that I will NOT be charged again, and every time I got on the phone all of them can assure that my policy is expired and therefore won’t be charged after the expiration date of ⁶⁄₂₀.
On ⁶⁄₃₀ though, I checked my bank statement only to find out that my account was automatically charged for my monthly payment amount. I emailed three of the employees there including Joseph, my agent who rarely returns calls — asking for explanations.
I have not yet heard back from ANY of them. I would never do business with this company again. They might be able to find cheaper prices, however they need to significantly improve their customer service!

I signed up with Omni Insurance in April 2014 and I’m already having issues with them. I gave them my checking account information so they could deduct my monthly payments right out of my account. They entered one of my account numbers incorrectly so they were not able to deduct the payment from my account. They charged me a $ 25 NFS charge and a $ 10 late fee and refuse to reverse these charges even though it was clearly not my fault. If they handle a new customer like this imagine what would happen if I actually had to use my insurance… Stay away from this company!

I have been with Omni Safe Insurance with Bob Hanna as my broker for several years. I have always had the cheapest insurance they could get me at a little over $ 50 per month and never really took the time to question anything, I just pay what they say and when they say it.
I had a policy which I did not know the expiration date of so in January 2014 I emailed my broker, Bob Hanna, to ask if my policy was coming up on it’s expiration date and I would need to renew. Bob told me that in fact my policy was canceled for non-​payment and I would need to get a new policy. I have always had my account on auto pay but have had an issue once or twice before with the balance as a college student juggling bills and no money so I was not too surprised as I had some severe family stuff going on in December so I could see myself missing something like that.
I ask Bob to help me get another policy and he did. He tells me that the first payment will be inflated to just shy of $ 200. When I asked him how I was paying that much for the first payment on a policy that was $ 53’ish per month he casually explained that the insurance company requires that I pay first and last months coverage, when I told him my math gave me a different number he just brushed it off and said it was what was required. At this point things are looking odd. So I tell him to give me a few days to get the money.
I then go over my bank statement and see that there was a deduction from my bank account for my original insurance policy in the month of January. I did not see why they would charge me in January if my policy had been canceled in December for non-​payment. At this point I know something is amiss and decide to call the insurance company directly as Omni Safe is merely a brokerage.
When I call the Insurance company (Carnegie) they proceed to tell me that the policy has been terminated but not for non-​payment as Bob Hanna had told me. Carnegie, the Insurance company had records showing that the policy was canceled by the owner (Me!). After finding out that my policy had been canceled by someone I ask about this inflated «first and last month’s» Fee. I was informed by Carnegie Insurance that Brokers may charge a «Broker’s» fee but that in no way came back to Carnegie, the insurance company issuing the policy.
At this point I have found out that my broker, Bob Hanna, has falsified documents in order to tell the issuing Insurance company that I myself would like to cancel the policy. He lied to me when I asked him if it had expired in saying that it had when the truth was he canceled it. He also did not accurately describe the inflated innitial payment that I was to pay as being a Broker’s fee but rather tried to play it off as being mandated by the insurance company.
He had falsified documents and lied to me in order to get me to start a new policy and pay a new Broker’s fee. In the insurance industry this is an illegal practice which is known as churning.
I called Carnegie, the insurance company issuing the policy and dealt with them directly to resolve the issue and they reinstated the policy for me. I am also going to be filling a formal complaint with the California Department of Insurance. It is guys like Bob Hanna that give the insurance industry a slimy reputation.
I am not sure if Bob Hanna still works for Omni Safe Insurance or not, I would assume these multiple offenses would be grounds for firing and likely termination of his insurance license as he committed insurance fraud and was attempting to churn. I do not know if this is a common practice at Omni Safe Insurance or not but if Bob Hanna is still working there I would assume it is and that they should be avoided. If they have fired him maybe he was just the bad apple, I do not know. either way.

Although I am still so displeased with the Management of this company, I felt it was only fair to update my review. After over 6 months of calling over and over asking about why I have not received my refund of $ 300, 2 days after posting my rant, I FINALLY GOT THE CHECK :) For months Joseph would tell me it was sent out to me but mysteriously not making it to the address on file (my correct address) and he would try again… he is a joke. I called and spoke to an agent named Brittany. She was SO HELPFUL, polite, and a shining example of how customer service should be handled. Not only did she return my call within the same day (Joseph NEVER returned a single phone call that he said he would) she got my check to me within 2 days! I only wish she had been the one to handle things from the beginning since by now I am beyond fed up with this company and will never do business with them again. If you dare though, request Brittany cause she is awesome.

Thanks Michael for your comment. So much for the customer is always right attitude right? And if you need me to forward you a copy of the original sent email I will be happy to.

My buddy Shaun saved me a ton of money! I got more coverage for a lower monthly payment. He set me up. I recently got rid of a truck, bought a new Kia and am only paying 47 dollars a month for full coverage. I had Farmers before. Call Omni and ask for Shaun. He’ll do his best to make sure you’re paying the right price!

i had my 2012 Audi A6 insured with full coverage with this company and had only been driving it for about 3 months when someone T-​boned me in a parking lot.
The person who’s fault it was insurance only covered 10,000 $ of damage and it ended up costing 12,800 $ total to fix my car. Instead of covering the 2800 $ difference, Omni Safe found a way to weasel out of responsibility and stuck me with the $ 2800 bill for an accident that wasn’t my fault.
They may claim lower prices, but its because they don’t cover shit!!! i would advise against insuring with this company.

Wow!!! the first year was good no problems. But when i went to renew they told me i was paying for the first and last installment. Turns out they kept my money!!!
BE Warrned!!!

I have used this company for 1 ½ yrs. My agent name is Tosha Smith. The first year was fine. The second year as I was shopping for a lower rate on my auto insurance policy, she charged my credidt card for a full year of premium in the beginning. Later, she emailed to me that she no longer could get the quoted price for me, yet would not refund the difference of $ 139. For anyone who is thinking about getting insurance from this company, I would be very cautious about their quote and be careful that theyt would not refund any overcharged amount. In fact, I will continue to find if there is any mitigator who would be willing to handle this case. It is just not right to cheat on people.