Minou.P.Tran,MD FACE

Simply the best! After trying for over a year to get my thyroid under control, trying different doctors with no luck, different medications and all the stress it involves, this is the first time that a doctor was able in one month to give me more information and help me more than all of the other doctors combined. I travel an hour to see this doctor and its totally worth it!

Dr. Tran is a very capable, professional, knowledgable and caring endocrinologist.
She has been treating my wife Rosie, the love of my life, for over 5 years and helped her to bring her diabetes under control. Rosie now takes fewer medications, has lost a great deal of weight and has lowered her A1C (best indicator of blood glucose levels) to a point where her overall health risks are dramatically lower than they have been in many years.
Dr. Tran is always gentle while maintaining a firm commitment to getting and keeping Rosie on the path to wellness. She tells you the truth.
The office staff are all friendly and take care of all the paperwork, appointment scheduling and personal phone reminders.
The new office facilities are beautiful. Larger and more modern than the older building. The distance from our home Is longer by about 15 to 20 minutes, but the extra drive time is a tiny price to pay for the great care and outstanding results.
We recommend our friends to Dr. Tran if they are diabetic or need the services of a truly skilled endocrinologist. She is the BEST!

I am torn because she’s in downey now and the drive. Decisions decisions decisions what to do.

This is truly the worst doctor’s office that I have ever been to. Let’s start with the front office staff. Completely incompetent. They do not answer the phone about 75% of the time. That is not an exaggeration. The first time I called to schedule an appointment, I actually thought the office had closed. They do not return voicemails either. After scheduling my first appointment, they were supposed to obtain medical records from my primary care doctor’s office. They did not, but were happy to call me a few hours before my appointment to tell me that I needed to pick the records up myself and bring them or else they would cancel my first appointment. Twice I needed them to obtain authorization for procedures I had to have done. Both times they didn’t even try until I bombarded them with harassing phone calls.
Moving on to the doctor… I waited over an hour at the first visit. No apology but just an excuse. The second appointment I scheduled at 9am. Guess what? I still waited 45 minutes because the doctor just didn’t bother to show up on time. For that appointment, she was supposed to go over the results of tests I had done. Would have been nice if she bothered to order the results. Nope. Waited 30 more minutes for that. In the meantime she was talking to me about my situation and it was obvious she hadn’t reviewed my chart. She clearly had me confused with another patient and I called her on it. She gave me an excuse that she had been up all night with her sick children and was tired. At that moment I decided I would never trust this woman with my health and that was that.
Terrible office staff, unprofessional doctor. No thanks.

Dr. Tran has been my father’s endocrinologist for approx. 4 years. Her office was very convenient as it’s less than ¼ mile from our house. My dad always trusted her as a doctor but here’s why I’m rating her with a one star. To put it bluntly, she is arrogant and doesn’t really care about her patients. I’ve sensed this and have expressed it to my dad over the years. Several times he’s been made to wait upwards of 1 ½ hours in the waiting room, but always 45 minutes. When he needed paperwork filled out for some other related outside services, it was like pulling teeth and needed multiple requests to the staff. The pièce de résistance however is when he erroneously showed up a week early for an appointment recently. The door was locked (on a Monday) and there was no note on the door. After a phone call, we found out that the doctor had actually moved to Downey! No notice, no phone call, no letter… nothing. The staff later told me they would have told him during the reminder call. When I inquired about why there was no letter or anything, the receptionist exclaimed… «The doctor has a lot of patients. A lot!» Yes, she repeated «a lot!» to emphasize this important point to me. Well, having been in the mailing/​marketing field for years, I know how easy it is to hire a company, hand them your large database of patients, and have them generate and mail a simple letter for you. The doctor can probably afford it, she just doesn’t give a crap. Oh, did I mention that the receptionist said she’d have Dr. Tran call my dad about this? Well, that was 3 weeks ago. I’m not holding my breath. (addendum 7 – 28 — haven’t heard from Dr. Tran as of this date).

I read the previous reviews, and first let me say that as far as the people who rated Dr. Tran and her office as bad… well, I guess you get what you put out. In the past couple years I have never been treated by Dr. Tran or her staff with anything less than professionalism and respect. Dr. Tran does not treat me like a «number», she treats me like a living, breathing person that has some idea of her own health and body. Dr. Tran listens, then makes logical and appropriate evaluations and recommendations based on her education and experience. I have a tendency to do a lot of my own research, and when I go in and get her advice on new things I want to try as far as my diabetes maintenance is concerned, she treats me with respect (not like some doctors treat you like you are stupid, being just the «patient» and they are the doctor) while giving me her take and making helpful comments as far as things to consider as I take any particular course of action within reason (i.e. she never tells me «NO! Don’t do that!!» but she will add to my knowledge base and let me make my own decisions too).
So I guess what I would encourage you to do is give Dr. Tran an opportunity to provide you with compassionate and effective medical care, for the betterment of your day-​to-​day life. Or not. Make your own decision through your own experience — not necessarily through anyone else’s as described here (good or bad). Excellent service as provided by any professional IS subjective after all. Peace.

THIS PLACE IS AWEFUL!!!
Made appointment to visit doctor as she’s near my house, in network, and I found a few good reviews. Show up to the stinkhole of a medical building and am immediately told payment needs to be made up front, cash or check only. Uh. WHAT? Despite the bitch at the front desk’s rude insistence that she told me that, she most certainly did not otherwise I would have made arrangements to have $ 170 in cash at the time of visit.
Doctor was not very nice at all. «45 minute initial consultation» took 5 minutes. Doctor actually told me to GOOGLE thyroid symptoms instead of thoroughly going over them with me. I was given lab slips for blood to be done immediately and in 6 weeks. 6 week labwork was completed then ignored by the doctor for a week and half. Called to see if they actually received the lab work, and when they said yes, asked them if they ever planned to call me and tell me the results or schedule an appt to come back. Again, I was blamed by the front desk because the doctor told me «she wanted to see me in 6 weeks» Uh. No. She did not.
So fine, I call on Wed. 09÷04÷13 and am given the opportunity to book an appt. for 09÷05÷13 at 4:45pm. Guess what? I show up and the doctor «doesn’t see patients on Thursday» Told ‘em to eff off at this point.
PS. Office overbilled at time of initial visit (their policy apparently, instead of billing insurance first) Still haven’t received a refund for the the difference of what I paid and what the insurance covered. Front desk tells me «I don’t have cash». NO SHIT. Proper procedure is to issue a check for the difference once you get the EOB thingy from the insurance. A month ago! How long have you been doing medical billing?!
To sum it up: GO ELSEWHERE, THIS PLACE BLOWS.

Saw this doctor who is polite enough but seems unsure of herself. She ordered labs and put an incorrect primary diagnosis which caused the insurance not to pay. I called to correct this and was speaking to obnoxious girl who just would not shut up and kept interrupting. I finally blew up at her and she hung up. I had to call the office three times to get someone else on the phone as they had put their answering machine on to avoid picking up. I informed them legal action would take place if it was not corrected. Needless to say I will not use this doctor in the future.

Doctor Tran is simply the best endcrinologist. I have seen a couple others, and they were not interested in working with me to improve my life with diabetes. She has been a great listener, she suggests treatments and drugs that others would not, which have helped tremendously. She teaches other endocrinologists how to do THEIR job.
If you do not live in the immediate area you should consider the drive to Long Beach for an appoinment to be valuable time spent to get the best care. You are not a number to her, you are not a file. She remembers you, she works to help change your way of life, exercising and eating, without beating you up for a slip or berating you for who you are. She works to help you become who you can be.
If she thinks you should use another medication your insurance does not authorize, she will fight for you to get it covered. If you are unhappy with your endocrinologist, give her a chance. You will begin your journey to improving your health and your life!