Jocelyn C Zuniga, MD

If you care about your child’s health please don’t take them here. Doctor Zuniga it’s ok but the staff she has working there are just useless, unprofessional and don’t care about your kids health…
I took my son due to a lump on his back a month ago to get it checked. The doctor requested for an ultrasound but first they had to send it to the provider to get it approved… I waited and got a hold of the provider and they NEVER SENT a request for him. I called the office and the girl that took my call was laughing and saying that they can’t do anything about it and that I had to wait and someone was gonna get a hold of me. Note that it’s been a month of this. I’m already fed up with this unprofessional staff and that being said that I talked to the doctor about their service about 3 months ago and she didn’t do anything about it. I should have known the first day I walked in there… this place is so dirty, slow because their staff are always talking and not doing their job.

ive been coming here since my daughter was born shes 3 now, the hospital referred me i have to say i love dr zuniga and her p.a. the staff are very nice to me and my daughter. love the fact that dr zuniga will call u and give you results. if you have an emergency on the weekends she will answer you. will def recomend to a friend

I don’t know. I just don’t know. Three stars because I had an appointment with the doctor since last week, yet we didn’t see the actual doctor, we saw an attending male doctor that I believe just graduated from med school because he kept referring to medical literature he has read instead of real life, real-​world experience. Eh, not so crazy about that. Also, most everyone on the sign in board were walk-​ins. It would be weird for them to get to see the actual doctor when I was the one with the appointment. I also waited about an hour with an appointment. Another thing I didn’t care for: they refer to the office as a «clinic.» Yuck. Clinics=gross. And lastly, and my biggest qualm, there is NO WELL-​BABY area. Who doesn’t divide the kids and keep the sick from the well? How does my baby stand a chance when we are sitting in the waiting area for an hour amongst all sorts of little germy kids coughing and sneezing (and of course they weren’t taught to cover their mouthes and of course the parents don’t pull out some hand sanitizer for them) when we are just here for routine vaccinations? So stupid. Terrible. Horrible. Awful. Waiting area was packed. I lasted for about 30 seconds until the little girl sitting next to me told me she had bronchitis. I bolted out the door and walked my baby around for an hour in the hallway. No way, no how was I sitting in that germ pit. The staff was nice. Every single girl I spoke to and encountered was very nice and friendly and helpful and courteous so I don’t know what the other Unilocalers are talking about. I didn’t experience anyone rude on the phone or in person during our visit.

You know, I’ve been coming here with my daughter for the last six years. Now I’m taking my five month old boy to see her as well. I know as a parent I have options. I’ve often thought about a different doctor when i have to do a walk in, just because it takes so long (at least a two hour wait) but you know what, that’s not their fault. The fact that they can accommodate me is all that matters. Normally, when i do have an appt, Doc Z is quick and thorough. Who can blame her with all those patients. At the end of the day, I’m happy not just with her but with her staff.

I was referred here by my PHP insurance; First time patient for my 4 year old daughter Valentina. I called to setup an appt, but Vanessa advised me that for an actual apointment it wouldn’t be till 4 to 6 weeks after, but, if I walk in as soon as they open we can be seen right away. So we did walk in the next morning & we were seen right away & had all my daughter’s school paperwork filled out. To me, cleanliness & customer service is a MUST!!! Well, I received that & more. Their staff is well trained to deal with children; from the front to the back office & well, Dr. J. Zuñiga is one of the best Pediatric Dr’s we have encountered so far. I don’t like changing Dr’s often especially for my kids, but with my PHP we didn’t have much of a choice. Glad they did. ****Now, I’ve been in the dental field for over a decade, & know at times it can be difficult to deal with «certain patients» & unfortunately you cannot please everyone. I strongly believe, that the attitude you walk in or approach someone with, is the same you receive in return for WE ARE ALL HUMANS! I am very happy my daughter is a patient of Dr. Zuñiga & staff & thank you girls for your amazing customer service. I am very great full!!!

If you can get thru the dirty waiting room, and rude front counter girl, Dr Zuniga is ok. She referred her office as a Clinic, I found that disturbing because I have a high co-​payment. I went in as a «walk in» to take in my son for allergies and waited over 2 hours. The chairs in the lobby are stained, walls are dirty, paint is chipping and there is no «well baby room». There were kids coughing without covering their mouths (shame on you mom) and I decided to wait in the hallway.
The Dr was good for the few minutes I was with her, but I don’t think I will go back. That office needs a makeover and a retraining of the staff. Patients are customers and we can take our business anywhere, they need to remember that.

Best doctor ever and we have gone through a few for my son since I am picky. They wait is HORRIBLE but worth every minute. She will work you in if you need to come in but expect 2 hours or more. Appointments are not as bad. The nurses are very sweet and caring and the doctor is great with the kids. You can call the office with question and dr Zuniga will call you back and spend time with you on the phone. This is so rare now to find someone who works on their «off time.» She is wonderful.

Gave me an appointment for the 22^nd for a Thursday. When I came in said they scheduled it for a Wednesday and it would be first come first serve. Funny thing is I have a voicemail from them confirming the appointment for Thursday not Wednesday. Will not own up to their mistake. Terrible staff

I bring my son here and the dr is great she is really nice and sweet but the receptionist is rude but understand sometimes the parents can be rude too, so not judging, but I thank the Dr. for taking the time too call me when I have a question

Horrible waiting time! Is completely ridiculous expect a 2 ½ hr wait with appointment! Walk ins can be up to a 4hr wait! The staff is ok Vanessa the ma is very nice the front desk girl how ever is very rude it seems like she hates her job ! Dris very nice and always takes her time to answer all my questions shes very knowledgeable. That wait is ridiculous tho and I will be looking for a differenpediatrician.

I loooove dr. Zuniga. My boys are both teenagers and she has been both their dr since birth. If you make an appointment you will get in within a half hour. I’m it too sure about walk ins because I haven’t had to do that. The nurse in the back is really friendly I think her name is Vanessa. Very nice young lady. Some of the patients parents can be a bit rude that’s where I can see the staff getting an attitude. Not saying it’s ok but they’re human also.

Worst.Staff.EVER!!!
I called this morning at 8:30am to inquire if there was any walk in appointments available. I was told that they took walk ins between 8:45 and 10am. I showed up at 9am and signed my son in and was left to wait for ²¹⁄₂ hours. (During this period my 2 year old was crying 80% of the time because he was feeling so sick). Finally I got the nerve up to ask the very unapproachable front desk girl how much longer it may be (apologizing profusely for bothering her) she looked up, snarled, and informed me I had 5 people ahead of me and was unsure I would be seen before lunch. Considering my son was in no state to wait around for another 2 hours with the possibility of still not seeing the Dr. I politely asked her to take my sons name off the list. She replied with «good». No concern at all that my obviously ill soon would not get the obvious attention he needed. Ridiculas!
The small upside to this office is anytime I actually make it past the gargoyles they call a front desk staff to see or speak with Dr. Zuniga she is always sweet and attentive. She has even taken the time to call me during off hours to discuss medication issues and such. It is sad that such a great Dr is burdened with a staff who represents her so poorly! I unfortunately will be looking for a new pediatrician. One who my son will actually get to be treated by when he is sick.

Her staff sucks! I was on hold with Vanessa for eleven minutes just to schedule an appointment. I was the first appointment back from lunch, at 2:00. I arrived a few minutes early and the office was closed. Two employees come dragging their feet at about 2:10 and take a few minutes to open the door. We weren’t even greeted! No apology for being late. The front girl is not presentable– she always looks like she rolled out of bed. Lol. To make matters worse, they allowed a pre-​op patient fit in to an appointment before my daughter’s without even asking! I was here first, I was early, so how is this ok?
Dr. Zuniga is great! She takes the time to listen to my concerns and I always feel at peace when I leave her office. Her front office staff is the reason why she didn’t get five stars.

Dr. Zuniga and the other doctors there are amazing. They listen to my concerns and addressed them. Very thorough. The staff was a little rude. Especially the front desk. The dr. assistants seemed nice. Great doctor.

She’s the best, been coming here for yrs. my kids love her and her staff!