Toys R US

I came here on the Saturday before Christmas looking for one specific thing, and I found it quick. The store was crowded, and when I saw the checkout lines I was ready to throw in my toy buying towel. But, there was a helpful concierge person in khakis and a Santa hat keeping the masses moving.
I always try to keep my expectations in check when toy shopping. This shopping jaunt was total veni, vedi, vici…

They’re living up to their name by putting children in charge of the employees! CHILDREN ARE NOT LEADERS! They have the misconception that acting bossy toward workers in front of customers makes them a boss!!! Bad call on corporations to place low paid children in charge of good employees!!!

With a husband who is a toy collector, we end up at Toys R US stores very often and spend a LOT of money there. This location is quite a drive from us with the busy Oak Brook/​Downers Grove traffic, but if they have what we’re looking for we are willing to make the drive.
Last week, my husband was looking for a set of collectible figures and saw that they had inventory on the set. He called in and they opened the box in the back room — they had all 6 figures that he needed. They put them on hold for him at the service desk. I ran down there after work to grab them, which took me a little under an hour to reach in heavy traffic. When I arrived, no figures. I was told that after they put them on hold, the manager realized that they were an unholdable «hot toy.» So, they were then put back and promptly purchased by someone else. We explained that we understand the policy about hot toys, but when you’ve already told someone that they are on hold for them, perhaps overlooking that policy is in order. However, Toys R US felt that it was a better plan to follow policy than to uphold customer service.
Thanks for the wasted evening, guys.

Stay away. No sense of urgency. Holiday shoppers begging to check out and only two checkouts open. And one cashier keeps running off.

This store is just okay. I am not really a fan of chains, but the toy store in Downers Grove closed suddenly and Marbles, the brain store in Naperville is sorely lacking in things for the younger aged child. That left Toys R Us by default.
Anyway, I was lucky to find someone who would help me and we located exactly what I was looking for within seconds. Who knew Chutes and Ladders had a Super Hero edition? I purchased wrapping paper, birthday card, ribbon and was on my way. Actually, a clerk sought ME out to check out since no check out lanes, that were clearly visible, were open. I was NOT happy to over hear a conversation about someone calling in to pick up a bike that had been assembled. It was not ready, the customer was not happy, and no one wanted to speak with him on the phone.
In a pinch, it’ll do.

If you’re on the fence about having kids, just come here.
The store layout must’ve been by the same guy who designs Ikea layouts because a damn snaking maze to get to any part of the store.
Super messy and I feel like the toys they carry are even low-​quality, they’re just plain junk with so many things already broken and in piles on the floor. I has the poor fortune of needing to purchase Disney’s ‘Frozen’ items, of which they were entirely sold out… but from what I understand, that’s the case with Frozen garb pretty much everywhere.
The next time I need to buy a child a present, cash will be king.

Over an hour for in store pick up on multiple occasions. Not coming back to this location.

I love toys r us but this location is the worst I been. Not just that if u called to 1800# is even worst … «customer service». This location has all price tags mixed. N they don’t Honor the price even if you are showing them they are wrong. They accept they wrong but not honored the price what is that … Not good cust. Service the manager Phillis not helpful at all. They don’t even deserve 1 start

My 1^st impressions of this store have not been the greatest. Rusty shopping carts really add to the overall run down appearance inside and out.
This store is pretty much a mixed bag as far as service. You either get great service or the worst ever.
Example:
I went here Thursday afternoon in search of Yo Gabba Gabba toys. I looked around a bit and was only able to find a couple of stuffed toys. I asked a passing associate if she knew where there might be any other Yo Gabba toys. She looked at me real sympathetic like and said «Oh no… we don’t have ANY of the Yo Gabba toys left, just those stuffed ones.» Disappointing, but at least she knew what I was talking about. So I continued looking, and WTF is this I find in the Nickelodeon aisle? A big ol selection of Yo Gabba Gabba toys. SMDH it’s a good thing I was in a hurry that day cause they almost lost that $$$ sale and many more purchases in the future.
But then today (Saturday of the same week) I had to go there because some of my party favors purchased online (not @ Toys R Us) just weren’t cutting it. This location is closest to me so (eye roll) here we go again. They, however, only had half of what I needed. I almost walked out w/​nothing, cursing myself for wasting my own time. But a high energy young man came and asked if I needed help. I told him what was up. He instantly offered to check other stores for the items I needed. Fantastic. He quickly found the items at my second choice location while asking another associate to ring me up for the ones I did find. Done and done.
One plus is that this location is always dead, like tumble weeds in the parking lot style. And over all the selection is actually pretty decent, although overpriced.
Bottom line, if you must go into a Toys R Us, this location should be your last resort.

This is the most helpful Toys r Us I have been to in the area. Staff is friendly over the phone and in store. I feel some of the 2 star ratings are unfair. As far as registry items, this is not a FULL babies R us. so you can not expect to find a lot of registry items here. The fact that u don’t like the toys but the kids love it should give more stars.

store seemed a bit unorganized with stuff everywhere & prices not matching up with the products. i ended up buyin 2 baby outfits & some board games. will only come here if theres a great sale, otherwise im not dealin with the craziness of this store.

Nice people. Crappy store.
It seems like all they carry are items merchadised from some movie, television show or website. Not much slection after that. It seems like they sell what they want to sell (where they cut some deal somewhere) versus what customers may want or need. I went there looking for a few relatively standard items (a toy firetruck, fake handcuffs, a noise-​making horn) and came away with nothing.
I will say that the 2 people I spoke to were super nice and helpful.

I can’t understand as to how one Toys R Us doesn’t stock the same items as others.
I came here today to fulfill items on my niece’s baby registry. Of her 12 pages, this location only had a quarter of the registry on shelves. The baby selection was very poor.
There were many activities and play mats, but not even an aisle for bedding. The bedding that they did carry might have taken up a 4×4 section. The bath toys were minimal, you could count them on one hand.
It was disappointing as I really tried to find items that «went together» for the shower. After an hour of perusing her registry and the measly 5 aisles, I finally chose something.

I went here for Christmas to get a gift for my younger sister. I was with my mother and we were looking for something for her gameboy. I dont know anything about games and my mom wanted to make sure it was the right thing, The kid helping us was snotty and ignorant. 2 qualities I do not tolerate. Unfortunately for them he represented their store that day. I have not, nor will I, return.

I really don’t like the Toys R Us chain — they carry about seven brands, and I can’t stand it when the staff try and get all the children to march around the store. Come children… worship the Jofri… he will save you from boredom. I hate that shit. I only come here when one of the kids gets a giftcard. They love it, I tolerate it. The other thing I hate about toy stores in general is all the plastic — I can’t help but think of all the polyvinyl chloride injuries.
That said, the people at this store are quite nice — a better experience than the other TRU stores.

This is an excellent Toys r Us. It’s never too busy so you can usually get help if needed. I bought some sand for my son’s sandbox and they offered to load it into the car for me which was a great help.