The RoomPlace

I placed two orders from room place worth $ 8000. At the time of delivery Door and wall got damages. I was told that any damages during delivery will be addressed by room place.
I called the company within 24 hours and reported this damage. I was told that I will be contacted. Later, another person called me and was very upset on why I filed this damage complaint. He asked me to send some picture and later stop responding to my messages.
This is a not what I expected from room place.

This is the second time I have purchased furniture from the Room Place in Downers Grove. My first experience was awesome, this time my experience has been awful. I understand that the warehouse burned down but when I came in to furnish my new house I was told the furniture will take 2 – 4 weeks for delivery. It is now going on almost 2 months and I still don’t have my living room sectional or tables. I keep getting calls from the store saying my shipment will not be coming 3 days before delivery. This has happened 3 times already. When I called customer service they told me that my bedroom set will be coming in 2 weeks, I already had my bedroom set delivery the week before but they didn’t show that in there system. They showed that I was having 2 different color living room couches being delivered. I only ordered one. At this point they said the whole order was messed up and that the store manager needs to call me. I got a call from the manager and they are refunding me my delivery fee. They really should do more for me with all the aggravation I have gone through. Will not purchase from this location again.

Easy 5 stars.
This past weekend, my wife and I bought a sectional and ottoman for our first home. We mistakenly arrived to the store 10 minutes early, but caught the eye of our salesman Ihsan, and he prompted us to come in.
Ihsan was the easiest person I have ever worked with. He is an absolute professional with a complete understanding of how to appropriately handle customers. He would periodically drop in and answer any new questions we had, and then give us space to converse privately.
I will update this post when we receive our furniture in 3 weeks.

I have been buying my furniture from the Roomplace for several years. The last couple of times have been specifically from the Downers Grove location. Today, I was shopping for bedroom, living room, and dining room. Let me tell you, I’m never disappointed when I shop this store. I was immediately greeted by Ihsan when I entered the store. He was very personable and knowledgeable. He took me around to each of the sections to help me locate products I would be interested in. I also came in with a list of items I saw online, so he pointed those out and made recommendations for alternatives if it wasn’t what I thought it would be. He made sure I was receiving the best deals for my purchase. I’d definitely work with him again.
Since I’m having my furniture delivered out of state, I will have to update my review to include how delivery went. This is my first time with National Delivery, so I hope to have another exceptional experience. Fingers crossed :-)

I was very unhappy with my call today and lack of support. Very poor customer service and the 0% plans never work out. My plan expires in a week and I wanted to see if I could extend it. There’s no process in place to do so and the plans are set up so that u cannot buy multiple furniture/​bedding. I have two plans and my minimum doesn’t go mostly to the original plan. I should have paid this off already and now I won’t pay off either one. Going forward I’m shopping at art van I’m very disappointed with the programs. It will take me two years more to pay this off and I’ve already been paying for two years on my bedding. So I’m just going to get more furniture with someone else. You guys should really rethink the plans and what percentage goes to the original plan or at least so u can pay off one plan with 0%. Never going to buy with them again. Not happy at all. Do not have more than one plan at a time.

Had a wonderful experience with my fiancé at this location. We actually came here because we weren’t happy with services we received at other furniture brands. We ended up picking up 6 chairs for our dinning room and a second night stand. Thanks Ihsan for your help and giving us the necessary space when we were making our decision.

I was forced to give the room place a rating of 1 star to write this review. This company sucks!!! I bought a sectional sofa and in less than a year it is falling apart and the company is not standing by its product and now I am stuck with a broken down sofa. Buy at your own risk!!!

Tina rocks!!! The best service I have ever received at any retail outlet. Usually buying furniture can be a painful experience, NOT THE CASE HERE! Tina was knowledgeable, and catered to our every need. We needed delivery quickly, and The Room Place was the only store able to accommodate our schedule. Thanks to Tina and the entire staff!

I had been wanting to purchase furniture for quite awhile, but everywhere I was going was not very helpful and said I didn’t have enough credit. When I came to Room Place I immediately was guided by Ruben Avila. Ruben was very thorough and very assertive with making sure I would get the furniture I was interested in, he even did a follow up. Great customer service by Ruben!

I have been looking for some bedroom furniture for a while and my sales rep was beyond amazing. Please ask for Ihsan he was great. I explained what I was looking for and helped me every step of the way. I didn’t feel like I was talking to a sells rep but someone trying to make sure I was happy with my purchase. We will diffidently go back. Nothing but a positive experience.

See other reviews. (Other locations like lombard or hoffman)…Don’t shop here.
When real problems occur, bad customer service, lies. they don’t stand behind their furniture.. the extended warranty is a huge scam… the way they sell it…
Shop somewhere else… you will be much happier in long run.
Jasmine, was very nice and she fixed my issues… so I will change star…

It’s a bad experience ever if I gave a star just for one person work over there otherwise they don’t deserve nothing nothing at all

I bought a sleeper sofa and two additional pieces from here a few weeks ago. I specifically told the sales guy I was looking at these pieces because my parents were buying the sleeper for us so they had a place to sleep when they came to visit. That was the only reason we were buying new furniture, and I made that very clear when I walked in.
The sales guy, Jose Jorge Alvarez, was great at the time, very helpful and I thought the sale went pretty smoothly. Though I will say, the receptionist’s inability to correctly write down a phone number 3 times should have been my first clue. The day of delivery came, and the poor men had to carry it up to the 4^th floor since our elevator was too small to fit the couch; once it was unpacked, OOPS, not a sleeper.
Three of us were on the phones for almost 2 hours with customer service trying to figure out this problem, and they were probably the most unhelpful people I have EVER dealt with. Customer service, and anyone we spoke to, blamed me for «not being clear about wanting the sleeper», that it was my fault that I didn’t realize the receipt was wrong, were unwilling to let us talk to their manager or upper level supervisors when asked, insisted we return the couch, and pay the difference for the sleeper, among a slew of other arguments. It was exhausting and incredibly frustrating for all of us.
Finally we were put through to Andreas. He was reasonable, understanding and fixed our problem smoothly. I spoke to him several times that evening, and felt much more reassured — he really took the time to listen and help me, and I really do appreciate his assistance.
After about a week, we finally got the replacement sofa at no additional charge. Unfortunately, this was the 2^nd day I had to take off from work to wait on their delivery so this mix-​up cost me another day of wages. They said they’d be there between 11 – 2, and did not get there until 2:30, NO phone call. And, come to find out as we were inspecting it yesterday, a piece of the new couch is broken!
Needless to say, what started out as a great first furniture-​buying experience soured very fast, and while I love my new furniture, I can’t imagine I will ever shop here again. I’m disappointed and frustrated that my initial good experience turned out so poorly — this review could have been so much better.

grrrrr… i hate this place… super annoying sales people… can’t they leave me the f*ck alone?!?
i want to look around in peace… sheesh… i know you need a sale today, but damn…
you don’t have to ask me, every second, if i have any questions…
if I have a question… i will look for you…
i left the place… such a turn off…
purchased a living room set from Art Van instead… read my review…

Harlem furniture, Naperville. Be very cautious of these stores! Looked at a furniture set and was concerned if all the pieces would fit. The sales person says try it and if you find something wont work, exchange it for another piece.
We abviously assumed the we may have to pay for the truck to redeiver and pick up the return item. Shouldnt be any different than any other store, right? Wrong.
We contact the store, 20 minutes sfter our furniture delivery, saying one piece wasnt working out and that we want to return it and purchase a different piece. Without hesitation the girl says, oh no, you cant do that, we have a no return policy on our furniture, no matter what! After arguing that we were told we could, there were absolutely no signs anywhere in the store, nor did the checkout people say anything. The only reply she had was read the back of the sales contract. on the back of the there is a faint grey line following how much they believe in customer satisfaction that says no returns. This light grey line has a font size of about a 5. If you are ever in the stores, ask to see their sales contract. mthen ask why its not pisted anywhere in the store.
Not much more to say other than we totally got taken at harlem furniture aka the room store! So, in a nutshell these guys sell furniture, offer no dealer warranty… you get mfg warranty and deal directly through the mfg phone number. And try to sell you a extended warranty that is through a third party that you have to call a 800 number and del with them. Harlem and the room p, ace do absolutely nothing for the customer other than make a sale!
Ripoffs!

Doris the customer loyalty agent I spoke to today makes this review a 5 star one because of her courtesy, friendliness, knowledge of the stores many products and willingness to help me find a solution!
I’m commending her highly because she works at the warehouse and with the recent cutbacks I know she must be swamped with calls and yet she was extremely patient as well. Woohoo! Hope you get her when you call she is as Good as it Gets!

This place has all the feel of a stereotypical user car lot. I have to echo the comments of the previous reviewer– a salesman stalked our group while we wandered through the store, never giving us a moment’s rest if we stopped for more than 5 seconds to look at a piece.
For any salespeople reading– a quick tip– try not to lie too much, or at least keep the falsehoods simple. For example, when you tell me you have worked in this location for 13 years, then two minutes later when I ask for a discount, you tell me you are new here and have to ask your manager, I am not very inclined to trust you.
I decided on a bedroom set, but when the salesman quoted me a price, it suddenly jumped up a few hundred dollars. He asked for my credit card, apparently hoping I wouldn’t notice the increase. I did, and asked to look at the computer. He decided without asking that I should get an extended warranty and an overpriced mattress pad.
When I told him I wanted to think over the (now stripped down) deal, he told me his offer of $ 100 off was only good that day. I didn’t appreciate the high pressure pitch and just left. He got a little annoyed as I was leaving, asking why I didn’t want to buy right then and there. I felt no guilt at all having wasted an hour of his time.

Harlem Furniture is one of those necessary evils of the world. You need furniture, you don’t want to spend too much money, but you want something stylish. so you venture into Harlem Furniture to see if they have something that will suffice until you decide to invest in «keeper» furniture.
When I walked in the door with my husband we were immediately pounced on by one of the sales associates. There was a group of about 4 of them huddled right at the front door like a group of sharks. The moment you stepped in someone with a flyer and a script was ready to stalk you around the store until you bought or left. I HATE this part of the experience. Even though I explain I’m just looking and I will let them know if I need assistance, I get this kid that follows us around the store and the moment we look at something for more than 15 seconds he rushes up to tell us all about the special financing terms and whatever morsel of information he has on the item in front of us. All attempts to discourage him fail (of course). Shopping with any degree of peace is impossible but lucky for him we really need a sofa and were ready to buy. It was just a matter of which one.
We knew we wanted a small sectional. We found one that fit that bill and went about filling out the paperwork to buy it and have it delivered. While annoying and not a particularly pleasant shopping experience ~ we got what we needed for a fair price.
The kicker comes when you leave the store with your paperwork. Apparently the item that we purchased was not in stock, which was ok as we didn’t need it for at least a week or so. But the manufacturer must send the material via pony express because the lead time for anything is 6 – 8 weeks. They tell us that they have all the pieces except the chaise cushion and so we tell them to go ahead and deliver what they have.
When they arrive and unpack the sofa they tell us «oh we had the cushion after all» — so we’re thinking «great»! But alas, as they take off the packaging there is adhesive gunk all over the end of the cushion and the clear imprint of a work boot, as if some stepped on it. They acknowledge the damage and tell us that a replacement will be ordered. We call in to arrange the replacement and they tell us they will call us when it’s in. When we ask how long is the lead time, they tell us that this vendor «takes a long time» and «they don’t know».
Four weeks goes by and we get a phone call from Harlem saying they’re ready to deliver the piece. They schedule delivery for a Saturday between 10am-​1pm. I wait around and realize by 12:30 something must be wrong. So we call and the customer service person tells us she doesn’t know what we’re talking about. There isn’t any delivery for us, in fact there aren’t even any cushions in stock. WTF?
On Monday I call and ask for a manager. After being transferred twice and then left on hold for 8 minutes I get a manager. She verifies they don’t have any cushion is stock, she apologizes for the mix up and then tells me because we were so patient she will swap out the cushion this week. WTF? I thought you just said you didn’t have any. Oh they have them, they just «don’t like» to swap out damaged pieces on sets like that.
All the time we waited and all along there was an identical sofa with good cushions in the warehouse they just didn’t want to let us have one. Priceless. She then tells me someone will call «this week» to schedule delivery. I ask her, if you have it and we’re on the phone, why can’t we arrange something now? Oh but that isn’t the way they do it.
We’re still waiting for the elusive cushion and the thing that disturbs me the most about dealing with Harlem is that the customer service department is so unhelpful. When we called on Sat. the attitude and tone of the person «helping» us, clearly didn’t give a hoot what the problem was. They made no effort to investigate what happened. Their solution was just to get off the phone as fast as possible. When you make a large ticket purchase it’s really disconcerting when there isn’t even a vague semblance of support for that purchase. Especially when you buy an extended warranty that supposedly guarantee’s replacement parts for 5 years. If I can’t get even one unblemished sofa now when I purchase it, what hope do I have for replacement parts a year from now?
Never the less, Harlem got our business. They do offer nice looking stuff for reasonable prices. But if you’re looking for any real customer service, and furniture that’s made well enough to last more than a few years, you need to spend the big money and go somewhere like Walter E. Smith. Sad but true.