Oak Trace

The staff is very kind and helpful. BUT my mother was in for rehab and she was placed on a floor with many people with memory disorders additionally she was given a room with no pictures on the walls, carpeting (yuk) and NO TOWELS were available. She had to bring them from home. Really?
Would have preferred plymouth place or King Bruwart. Immaculately clean and very upbeat!
Caution boomers when we are taking care of our parents they are no 5 star facility. The staff was 5 star but that doesn’t make up for the environment.

I went to this retirement home for a patient encounter through Midwestern University. The staff were all very helpful in helping us find a resident to talk to. Additionally, they were all engaged with the residents. All the residents seemed happy and well cared for.

My mother went there to do her rehab after a knee replacement. It was a nightmare. She arrived with a heart monitor and the RN told her that it was not her job to make sure the monitor was working properly. No one checked her surgical incision or changed her bandages properly so my mom got an infection. The staff is lazy and lied about following through on the therapy schedule. The worse procedure was bathroom assistance. A male attendant took my mother to the bathroom in a wheelchair and she had to go to the bathroom while he watched her, claiming that the door must remain open to make sure she would not get up by herself. He also left the hallway door open so anyone passing by could look at her. HOW DISCUSTING AND HUMILIATING! The adminstrator wanted to know where they feel short of quality care. My suggestion is that he and all of his management staff put on a patient gown and be serviced and ignored by their staff — that should give them a reality check. It is a terrible place. My mom was so depressed and my sisters moved her out of there as things kept getting worse.