Merlin 200,000 Miles Shop

Honest people, good fair prices, and fast, thorough service. And isn’t that all your looking for in a auto shop? They’re always friendly and professional, I highly recommend Marty and his staff.

I had oil change and other check up for my car, they have very good service so that we would choose this instead of the M auto shop, definitely will go back again even its kinda far away from my town.

I have been coming to this Merlins for years to get my oil changed, tire rotation, and very minor repairs such as brakes. I recently went to get my brakes inspected because they were squealing. The tech told me the front brakes were fine at 50% but the rear brakes needed to be changed and he would try and save the rotators by rotating them. After a wait, the tech said that they were able to save the rotors and just replace the rear pads and I was on my way. The following week, my brakes were squealing even worse than before. I took it to my normal mechanic and he said the brake pads Merlins used were not brake pads required for my Nissan Altima and would continue to give me trouble and squeal. Bottom line the rotors and brakes all needed to be replaced. I called Merlins and told them what happened and that I wanted to return the brake pads and get a refund. When I got my brakes done I was given 100% satisfaction warranty on them. The tech told me since I declined getting the rotors changed they would not give me a refund. I asked to talk to the owners Fred and Marty and Marty got on the phone and started yelling at me saying that «I declined the rotors and wouldn’t give a refund». I calmly told him that I would have gotten new rotors but the tech said that he could save them. I told him that they didn’t fix the problem and that I deserved a refund of some sort. Perhaps an apology?!! Well, clearly Marty doesn’t care about his customers and continued to yell at me and be extremely rude. I will not be returning and will advise anyone not to go there, take your care to a real mechanic and save yourself the time and money.

I have come to this location for oil changes for the past three years. I tried the Ford Dealer out and they told me I needed to call and set an appointment up 3 weeks in advance. My suggestion go here for your oil changes.

Stay away
«I had an cv axle done and after waiting 5 hours i was told there were some part issues but it was done. 3 days later my axle fell off and had to have it towed back. Upon completion received no apologies or explanation just handed my keys.»

Fool me once, shame on you…
I brought my car there to fix my emissions problem. We found the part online for ½ the price that Merlin was charging, but they wouldn’t guarantee their work unless I went with the part they picked. I felt really wrong, but I gave them the go ahead and got my car fixed.
A few months later, my car suddenly making weird noises, especially when I turned. I knew it was probably something to do with power steering. I’m not a total idiot when it comes to cars, and I was already on my guard, but I brought it to Merlin. They told me it would be $ 1500 to fix (my car’s dealer value is $ 3500), and that multiple things were wrong with it, caused by a leak in my steering fluid. IF I had a leak, wouldn’t I notice it in the levels of steering fluid tank, and in the parking lot when I parked. Never budged. Again, they quoted double the price for the parts, and I had just had enough. They charged me $ 20 for the diagnosis (the only plus), and we took the car somewhere else where the repair cost ¹⁄₃ Merlin’s quoted price.
NEVER AGAIN!

I’ve always gotten great service for reasonable prices and been treated respectfully at this shop. They have never tried to upsell me on nonsense services when I’ve gone in for an oil change like some places. They explain any recommended service without pressuring me and send me home with estimates if I need to think about it before moving ahead. The waiting room is clean. I often need to bring my kids along while we have the car serviced and it’s never been a problem. I like that it’s a family owned local business too.

Excellent and Honest auto repairs in Dwners Grove. Just the best.
Jon Wilcox, Farmers Insurance

After dealing with a bad experience at Honda of Lisle with my 2001 Honda Civic, I took it to Merl ins and Marty was able to fix the car señor and wiring problems I had with the car after bringing it to Honda Of Lisle. Who charge for work that was never done and over charge for other work.
After that I took my Hyundai Santa Fe there for some work shocks and struts and they found a dealer recall on the rear end work which then was nice enough to drop my car off at Pugi instead of me taken time off of work to pick up the car at Merlins and drive it to pugi, I will always bring my cars to Merlins

My family has been using this shop for all repairs for over a decade. Fred is fantastic and will work with you on pricing. They did an amazing job diagnosing the problem with our 2003 SUV’s AC and told us honestly that the small pinhole leak wasn’t worth fixing for the cost on such an old car. $ 80 later on a AC recharge and the AC is cooler than ever!

I went there because my catalytic converter was busted. They wanted to charge me $ 1000 dollars to fix it (parts and labor). They never suggested that I get it repaired.
I went to Meinke down the road, they offered to repair it for just under $ 200.
Thats a $ 800 difference.