Hertz Rent A Car

Welllll the good thing is they gave us a courtesy ride from the passenger terminal on base to the rental office — the bad things are:
— We said we were in a huge rush needed to make it to New Jersey (2 hour drive) in the next 3 hours
— Courtesy Car Took 45 minutes to show up leaving us 2 hours 15 minutes left
— Car we were given had a ¼ tank of gas… so now we have to stop and fill up as well
— Get to gas station — CAR DOESN’T TURN OFF — Key literally won’t come out of ignition
— Had to fill up car with engine running and keep moving
— Miss our flight, and car still won’t turn off
— One passenger sits in parking lot with running car while other passenger goes in to terminal to find hotel, make further arrangements
— Find a hotel at midnight, call hertz to let them know car won’t turn off
— «No Worries» says Hertz «we’ll send a tow truck to pick up the car and drive it and you 1 hour to the airport so you can get a new one»
— «Yeahhhh, it’s midnight we are exhausted we’d rather not waste another 2 hours getting a replacement car» says us.
— «No Problem! Get some rest and we will sort it all out in the morning» — Hertz
— Morning Time: «Hi Hertz — we’re ready for our new rental car»
— Hertz: «Ooooh problem, no cars in your area, you’ll have to take a taxi or something to the airport and pick one up from there — then fill in some paperwork and we’ll reimburse you for the taxi eventually»
— «That sounds awful Hertz, can we just cancel our 24hour contract with you, chalk it up to an outlier experience and in the future we’ll be happy to rent with Hertz again»
— Hertz: «ABSOLUTELY! Just call the shop you rented from and they’ll be happy to give you a full refund»
We call Dover, they were not happy to give us a full refund, and in fact wouldn’t even speak with us over the weekend, instead the manager waited until Monday to even begin looking in to the situation. He ended up charging us 40% of the original fee, for a car that we only got to use (got stuck dealing with) for 15% of the contract… charming… Needless to say won’t be recommending Hertz in the future