Kauffman Tire – Douglasville

Great customer service. Thanks for fast tire repair and appreciation shown to repeat customers !

After a 2 hour wait at Douglasville Kauffman, I was told I needed a new drain plug. When it came in the manager called me back and showed me how it wouldn’t stay in. The threads were worn off he said due to «too many oil changes». I needed a new oil pan. He said he’d only charge me for the part since it was only a 2010 and I used them for all my oil changes. Not so fast, I said. The only way threads were worn off (verified by 2 mechanic friends) is over torquing the plug which they’d done on the previous oil change. The manager quickly changed the story and I’ve since changed service providers after coming here for over ten years with my cars, my husbands truck (just put 1k worth of tires on it there) and my daughter’s car. Not mad they messed up the plug and had to replace the pan, mad because the manager tried to charge me for their screw up and lied about it. Their loss… of a lot of business. Oh, after I called him out in his lie he comped the work but he would’ve charged me.

Been a customer for 6 years and have bought 8 tires from them. Hiram Kauffman has great customer service and they always treat existing customers like new ones. Douglasville Kauffman treats existing customers like garbage. They have your money already so they continue to throw you in the back of the line while waiting for your rotation and balance. What a way to treat loyal customers. Third time in Douglasville Kauffman I have been told it would be two hours and they didn’t even have my vehicle in the bay after two hours. When they finally finished it after me complaining, the manager handed me my keys and told me they went ahead and filled my tires up. I checked tire pressure a week later and they were almost 10 psi low each! Maybe he just let air out of the tires.

I have been bringing our vehicles here for many years for oil changes and tires. Always great service, and they’re always timely. Clean waiting room with complimentary drinks and coffee. They do a good job here and if they are busy they let you know what an honest wait time is. Great place to get your vehicle serviced and get your tires from. I have had a nail in my tire a couple times and they fix it for free. And lifetime balance and rotation when you buy tires here. Never had an issue with this place.

I found these guys when I used their claim to meet/​beat the price of competitor. The assistant manager Jake has been helping me ever since. I trust them with my car and my truck.
I just bought a new set of goodyears for my car with an alignment, their prices were as good or better than the rest and I am picky.
I highly recommend these guys.

Visiting Atlanta for a conference. On the way there, one of our tires was losing air. So, I found a «Goodyear» tire place near downtown I took it to. I told them «left, rear» tire and they said, «okay.» About 90 minutes later, the truck was ready and I paid the $ 20 and went on my way.
The next day, I’m getting a «low tire» warning on the dash again. SAME TIRE! This was the day we’re leaving to drive home so I put some air in it and started the way back — hoping to find a tire place along the way.
Well, we found a Holiday Inn for the night and, lo-​and-​behold, Kauffman Tire RIGHT NEXT DOOR! PERFECT. First thing, the next morning, I took the truck there. I explained what had happened and asked them to check the tire for a patch as the previous place said they «patched» the tire.
There was NO PATCH, but a rather nice 10-​penny nail they found! I was pretty pissed at this point, and the guys at Kauffman were very friendly throughout the whole ordeal. They patched it (for sure) and I looked at the bill… NO CHARGE. Now THAT is class!
I don’t know what their tire prices are — although I did see where they «will not be undersold» so there has to be a price matching thing going on. But, their service is impeccable! We were back on the road in about an hour and confident we would have no (continued) trouble with that tire along the way.
Thanks, guys!

I did not make my purchase on this visit. I went in to simply look at a few different sets. I was surprised that all I needed to do was give them the year, make and model of my vehicles and they were able to tell me the exact tires that I needed for each vehicle. This works for most people but I took tires from another truck and placed them on my SUV because i liked the rims style better than what my SUV came with. I say all of this because I had to tell them the type of truck that my current tires came from in order to get the correct tires.
I should also tell you that if you go online and the tires are cheaper online at Kauffman’s website, they will honor that online price in the store.

When I first went to Kauffman for an emergency tire replacement, they were very helpful and quick. It wasn’t until a year later (4 months of which the car wasn’t driven) that I found out my tires were bad and that I was sold 1.5 yr old tires. I am not saying this will happen to you, but I am warning you that Kauffman Tire can NOT be trusted to sell you new tires. Buyer beware; check the code!!!