T-Mobile

This is 3 stars for quick and friendly service. Please take in mind that I came here early so it was not all crazy busy.
I was able to walk right up to the counter, make a payment, ask some questions and then found out that even if your $ 1.00 past due on a bill T-​Mobile will suspend your service. Say what? I mean damn damn damn, that’s cold. Considering T-​Mobile will hold you calls etc, hostage for a $ 1.00 past due, I made a little extra payment for a friend so they could still get calls.
If there was not a phone actually being part if the bill and that has to be paid in full before you can get another service provider (more hostagy stuff-​but I get it), I would definitely get my friend to switch to any other provider.
So in closing, they take your money and will cut you off quickly if you don’t pay off … in full each month.
Small parking lot.
Positive side… there is a Starbucks next door if you have money left from paying your phone bill.

Worst customer service!!! I went in and there were two other people in front of me. I knew they will take a while, so I decided to come back after going to Fairways. I went back in and there was a sales person helping a customer at the register. The other register seemed like they had a tech issue, because there was a salesperson with another employee trying to figure something out. After waiting 10 mins. With NO Acknowledgement from anyone. The sales person that had the customer finished up. And went to get something on the sales floor by the front entrance, Then walks in another customer, which asked her a whole bunch of questions about phone case. Afterward The sales person actually walked them over to the register. Which I’m still waiting and was proceeding to check them out. I of course jumped in and told the sales person that I believe I was here before them, so I should at least get some kind of service before them! Unbelievable!!! Worst service ever. And they had no AC on in the store. At least open the door to get some air in.
Will not be returning to this store ever. I rather travel further and get better service then deal with this store!

Narrisa is the worst sales person ever. She didn’t know what she was doing. She had to call her manager on the phone to help and was getting frustrated constantly slamming on the scanner. Tells me I have to come back another day when another associate came to help and got the job done like really? After transaction was done she hands me my receipt not saying anything and turns around to talk to another collegue Melanie. Totally ignores me and not say a word. Luckily Rex was able to help and apologize. After reading all the reviews about this store and the negative reviews on narrisa I’m surprised she is still working there.

If I could give this T-​Mobile zero stars I would. I was going to this store because they were the only one close to Brooklyn that had the iPhone 6 in silver. I called them to ask if they could hold it until 3 since I was coming all the way from Brooklyn. They said they could for me and I gave them my information. I called 25 minutes before I got there to make sure they were holding it still for me and they said yes. After driving for an hour I get there at 3 exactly and they were selling the phone to someone else. Don’t tell me you are holding a phone for me and then not hold it. Horrible customer service and they didn’t even apologize.

Yes they did that to me as well, add things to my package, and give me a higher data plan I didn’t ask for… But despite that overall service and friendliness was good…

Worst customer service I’ve ever encountered at any mobile store. The sale associate named Narissa had a very bad attitude and was texting the whole time while trying to help me and my family. After she couldn’t even do a simple task which is to add a line for my family, then tried ask us to go home and call the customer service ourselves. Then I asked her if she could do it in the store for us, she refused and passed her trouble to her colleague who was nice enough to help us.

A newer T-​mobile store but the people here are super shady. I asked them to place me on the 4 lines for $ 100 plan, and the lady there claimed that she had but suspiciously needed me to buy and activate a new SIM despite my phone already having a brand new T-​mobile SIM… weird right? Even more weird is when I log into my t-​mobile account and she’s not only not bothered to put me on that plan but instead signed me up for an upgraded data package without my permission. They literally LIE TO YOUR FACE that they’ve placed you on one plan while racking up charges to your plan behind your back. If you have a choice go to another T-​mobile store, the people here only care about getting a commission for up-​selling you on the data plan without your permission. If you wanna sell me on a data plan you should talk to me about the plan, don’t lie to my face and just fraudulently switch me to an upgraded data plan to scam T-​mobile out of more commissions. Don’t get me wrong, other T-​mobile stores will try to upsell you on the data plans for a better commission too and they can be pretty pushy but at least they don’t lie to your face.