Gamestop

This location is purely based on location. The wait here is ridiculously long. the problem I have is that the wait is never based on customers, it’s usually always the cashiers fault. I’m pretty sure it standard practice for the cashiers to take 20 mins per customer. I love the gamers experience but I need a little bit more than your standard 8-​bit rate of service.
I know I’m not the only person who feels this as there is usually a collective sigh every 3 mins from the customers who are in line. This location does usually have the game or gaming accessory your looking for, you should just carve out a 30 min block of time if your going to use this location.

Since I can’t give 0 stars I’m forced to give one to these lazy people. This gs is the slowest I’ve been to and I’ve been to ones in Houston, new York, and LA. The workers are incapable of doing simple tasks such as a cash purchase and would take an entire 10 minutes to get a transaction done. I went on one afternoon thinking it was going to be an in and out thing. Yet it took 20 minutes for me to buy a game. I waited behind one customer who was also trying to buy one game and he also waited a long time because the worker wouldn’t stop talking and complaining. Some of us have to run because we have things to do you know. We don’t just buy games go home sit down and have a sandwich all while enjoying an epic gaming session.
Anyways I came back on a different day because I had to return the game that my brother didn’t like. Again I waited a good 15 minutes before it was my turn. I found out that the gs here collects your information such as phone number and address because they are afraid that you might ruin the game that you are trying to return. I’ve never heard of a policy so outlandish and retro. I understand that they have to implement a loss policy but in no way are they allowed to go after you post purchase. I just think that it is total bs that they are «require» to do this. I was not inform of such policy and I did not sign an agreement to have my info collected prior to buying any game. So why is my information required for a return? I was too upset because I wasted so much time with gs and decided to let them have my info. Don’t worry my game isn’t damaged or vandalized. My brother didn’t even played it. Regardless this is the last time I’m going back to gamestop. Their ridiculous policies and ignorant workers are not something I want to have to deal with again, not for a very long time.

Worst GameStop ever says the y open at 8 but really don’t open until 10. They turn on the open sign but are still closed don’t go here

Since I can’t give zero stars they get one. I called about a game that the GameStop site indicated they have in inventory. When I called to confirm, the phone rang at least five times and when someone finally picked up, without bothering to check the person on the phone told me it would be hard to find. He placed me on hold to check at my request. 9:47…that’s how long he had me on hold… almost 10 minutes. I hung up and called the next store on the list (Brookline — Coolidge Corner) and in under 2 minutes from start to finish the associate confirmed the item was in stock and had it in hand to place on hold for me. I can see why the Geneva Ave. shop has such a bad rep.

Worst customer service ever, I went there to trade in a game and a controller for the ps4. And I have returned numerous items to gamestop before and am understanding the procedures used to check out used items being sold to gamestop, but that wasn’t the case here. Instead I was asked in a very sarcastic tone why was it that I wanted to trade in the remote, which I told him that it worked just that I wanted to purchase a new one with the money I received from the returned items. His service, or should I say lack of service made quick transaction into an awful experience, and you would wonder why the manager didn’t take any course of actin is because he was standing watching and didn’t discourage his lack of customer service. I only go to this shop now because it’s the closet one near me and due to my lack of mobility going to 8 minutes down the opposite direction is too far…

Jesus Christ this is the slowest GameStop I’ve ever been to in my entire life.
There are always 2 employees working. 3 if you’re lucky. 4 if you’re in heaven.
They’re knowledgable on their products, but what they lack is a sense of urgency
They love to take their time getting the games or going into the back room.
They also take a very long time to restock their products. An employee (who shall remain nameless) told me himself that even though their manager/​person who does inventory is aware they are low or out of a certain product, it can still take anywhere from 1 – 3 weeks to restock because they don’t know when inventory comes in.
A little unprofessional in my opinion.
How do you not know when a delivery truck is coming to the store? Are you not notified by corporate? They just come out the blue and surprise you any time they please?
But anyways, this Game Stop is just O.K.
Being in the heart of Fields Corner and right next to Geneva Ave. you bet you’re gonna encounter sketchy characters and people trying to sell stolen electronics.
I hold on to my newly purchased goods like my life depends on it when I walk out the door of this GameStop.
P. S. This store can also get extremely busy and crowded at random times and before/​after the holidays, since it’s the only store around where you can purchase video games and consoles. I waited over 50 minutes to buy a game due to the lack of staff and large volume of customers.
TL;DR:
The slowest GameStop in the entire fucking world
Very knowledgable staff
Can get extremely crowded
Slow
Slow
So fucking slow

Don’t go here they will try to sell you used games for a new price, saying all they have is the display case. Probably will void the transaction when u leave and then turn it into a used sale to pocket then cash. They have done it to me 3 times in a row. It took me a while to figure out what they were doing.

Pretty much your standard GameStop.
One of the employees here (didn’t catch his name — was wearing hawaiian shirts the two times I saw him) really knows his stuff (without being obnoxious).
Note — this branch does NOT stock PC games, but if you ask them to, they will have a title shipped there for you.