Tour America RV’s Inc

Awesome experience at this place! They have taken care of our RV for the past 2 ½ years. As we get ready to move I can only hope we find a repair shop like them at our next destination. Quality work and fair with pricing and labor time.

IF I could rate it negative I would horrible so far.
We spoke with the owner Jesus before we decided to use these people, told him we wanted to maybe get our RV exterior repaired from a wreck, or maybe sell it as is. Then later on buy a new one.
t took almost 1 month to get an estimate, or communication, then we told them sell it as is. We asked for photos of the RV so I could help sell it, because they were taking so long.
We were told the RV was cluttered, so we paid to have it emptied and our belongings shipped to us at a cost of over 3500 dollars. Then we were told it was dirty, so we paid them to clean it. Asked for receipts and never received one.
We asked for photos again from the President of company Ms Pino who then said she had real customers to worry about and not to send email messages reminding her that she needed to send us photos.
She also came up with bizarre story saying we dropped off the RV without permission and unauthorized, when we drove 50 miles and arranged with the owner the day before we left it to leave it in his possession to either get repairs or sell it.
This has continued for 5 months now and we still have no photos, nor has it been listed on their site or any other website. We were told they had it listed on an auction site but we told them to remove it. We are hoping things will change but we are prepared for the worse and will sue. I advise you not to trust them with your property. This company has severe issues. Oh they also wont answer calls. My only choice now is to go to legal means to accomplish my task and sell the RV.
At this point they dont respond to emails and wont answer the phone they seem to be delaying for some reason. But I have to do something, they are not selling our vehicle.

This husband wife team is terrible! There are so worried about getting screwed that they are the ones doing the screwing, I blew my power transfer switch on my motorhome and therefore had no power in the rv… no ac, fridge, tv… nothing. All of this happened and a thursday morning. After speaking to Jesus, he ordered the part immediatly and I asked when the part would be in and when it would be replaced. The answer was it would arrive friday in the morning or lunch time and he would come install it the minute it arrived. It arrived friday at 2 pm supposidly and after calling him 3 times he was coming. Friday night came and went, no Tour America. I called again Saturday morning but no answer. He finally called me back around 10:15 amd and said he would come intall the piece. Again, at 230 no tour america. By then I needed fuel because I left the main engine run to try and keep cool so i called a road service to help me close the pop outs at $ 180.00. I went and fueled, got back at 4 pm. no tour of america. Sunday, no call nothing. Monday morning rolls in, now I have to catch a plane now to go home after being in Miami for 3 weeks as I leave the RV there for the winter. I go to tour of america monday morning, he answer was he didn’t have time. By then I was pissed off after being without power for 5 days and lied too. I simply asked for the money back for the part and I would have simply left. No I was told. There is no return on electric parts although I had not seen the part till Monday morning. What would have happened if it would have or is the wrong part? I wont know till April when I am going back to Miami and have to hopefully find someone to repair my rv and the part a bought for $ 275.00. I even called the cops and was told it was a civil matter although I already knew it. I just wanted to piss him off although when I mentioned I was calling the cops his answer was” We both know that wont do anything.” During our conversation he even mentioned that he was bigger than me. lol
This is the type of people you are dealing with if you decide to deal with Tour America Rv’s in Doral Florida. They were more interested in the profit they made off the part than my problem. I should have learned from the first time i delt with him when it took him a week to fix a 69.00 valve on my toilet. The yard looks like a scrap yard, the place is a mess, the only thing good about this place is that his wife is hot although she has the same screw you attitude as him. Do not use this place, they care about no one, all they care about is profit. To leave me for 5 days in the heat was un human. They probably think this is over but they will realize it is not when they recieve a lawyer letter and a visit to small claims court. I know that this will probably cost me more than the part itsself but it’s time someone teaches them a lesson.

Liars, horrible work with terrible quality demanded. They have no care for their cusomers, it is a husband/​wife owned business and you will find there is no communication between them. We spent over $ 4000 with them to have to go and find another place to fix all the issues they said they fixed. Please be very careful