Pizza Rustica

Worst place ever! This is the perfect example on how bring a nice place to close. Horrible people and employees

This place is horrible. TERRIBLE SERVICE. I don’t write reviews unless they’re really good or really bad. This place always has problems when ordering (hang up on you, rude, make you wait on hold for long periods of time), they are late most of the time when they deliever, and if you pick-​up it’s never ready when you arrive. Their attitudes are apathetic and down right rude… the pizza tastes pretty good, but the service is so bad that I refuse to go back.

DO NOT GO HERE if you care about service and time.
They have rude staff. If you go there for lunch you should only order from the pizza’s that are already made but beware they might make you sick — see other reviews.
If you want to order a whole pizza be prepared to wait 40+ mins for it.
I complained about the time and never got an apology but rather had to hear very defensive and rude staff members tell me I was lying. The manager came and returned our $$ but again never said sorry — my husband told him that $ was not the point — all we wanted as acknowledgement and sorry for waisting our time. They cancelled the refund as I never saw it on my credit card statement.

Cant beat the prices, personal pizzas under 5 bucks

Negative stars! Their pizza is good, but the Doral location is just ridiculous. Knowing that it takes longer for them to complete an order, this evening we ordered a Margherita Pizza with Asiago cheese at 5:30pm.
First, they called us 5 minutes later to say they didn’t have Asiago. That’s fine, just bring us a regular Margherita. At 6:50, the driver called us to let us know that it would take him another 25 – 30 minutes for him to get here. Really??? Nearly 2 hours for a pizza??? Once we had already waited 1:30, but we thought it was rush hour. This time we ordered at 5:30, so ther is no excuse. I cancelled the order and will never order from them again.
Oh, and I tried submitting a contact form on their site, but got «form error» messages instead.

BAD ATTITUDE! Tried placing an order minutes ago and a women gave us an attitude about us asking about something on the menu that she says they dont sell. She says its a franchise and that was the reason the menu doesnt match up to what they actually have. She also complained their were 2 people ahead us so we wouldnt get our order for more than an hour if we still wanted to bother. After yelling at us she just hung up WOW never again people need to learn how to talk to people.

If I could give negative stars I would. There was a discrepancy between the menu on the website and the actual ordering website so I opted to call to make my order. The first person I spoke to was a man whom was very nice. While I was giving my address there was a woman in the background bitching about how far away I was (2.7) miles. That’s the location we were forced to order from when we went to the website so don’t bitch about us calling to order from you. The gentleman I was speaking to had some trouble understanding the name of my condo complex so the woman whom was complaining in the background got on the phone, like she was going to be a help with her horrific accent that I could barely understand.
She finally understood where we were then preceded to try to talk me out of ordering saying there are 2 other orders before us so it’d be at least an hour. Either they’re cooking pizzas in a betty crocker easy bake oven or they have one delivery driver on roller skates to not be able to handle 3 pizza deliveries in under an hour.
I preceded to make my order. When I asked about the Dulce de leche cannons she started arguing with me about how they don’t have them and they are a franchise and don’t offer it. I told her that they are listed on her stores website/​menu, so they could look into having the discrepancy fixed and she got very rude and hung up on me. Here is the link showing they sell them or are suppose to. (
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I’ve been to several pizza rustica’s and have always enjoyed the food/​atmosphere. However this doral store needs to be shut down.
P. S. I promptly called the location at
West Miami University Shoppes
1671 SW 107^th Ave.
Miami, FL 33 165
786.458.8100
and the girl I spoke to was delightful and helpful. She told us the pizza would be here in about 35 minutes and we even got our Dulce de leche cannons.

Service is simply appalling. Buyer beware, do not order from here, they will screw up your order and won’t even care about it. There are plenty of decent pizza places around, this one is just dismal. No service, bad pizza, and the worst part is they don’t even care. I give this place less than a year until they go out of business.

They have a huge menu. Try to order online and 45 minutes later they call you to tell you that they don’t have the options chosen. A guy called and we couldn’t understand him in Spanish or English, however the basic idea was that the pizza wasn’t available. Nor were the other two options we chose. If they had called us immediately we would have little problem with this issue but to call when they should be already delivering? Not cool.
After deliberating we called back to tell them to cancel the order. Although the girl I spoke to was nice, this is the last time we go to or deal with Rustica.

Good pizza… sometimes their options are limited though, so I recommend calling ahead or coming early.
Staff is very nice… love their Pizza Rustica and plain ol pepperoni.

The pizza here is just average. I went here the other day because I was in the mood for pizza but didn’t want to go too far from home. I usually go to Anthony’s when I’m craving pizza in Doral but I decided to give this Pizza Rustica location a try. I ordered the cheese pizza, and like I said, it was average.
The one thing that wasn’t good was the service. There was a whole lot of socializing going on between the employees and not much attention being paid to the customers. I waited for a bout 5 minutes at the counter before even being acknowedged. Then, when I asked for cheese she told me that she didnt have any cheese pizzas left (HUH? What?). How can you run out of cheese pizza? If you don’t have the ingredients to make a cheese pizza then every other pizza is out of the question right? It was about 6 PM so i don’t even know what was going on. So as I started to walk away she said, «Oh wait! I have one slice left.» Was she saving it for herself? Or did they just not want to stick another pizza in the oven? Who knows. So then I go to get ice from the soda fountain machine and it was out of ice. I asked the guy if he could get more ice and he said, «yeah, hold on.» The machine wasn’t filled until I was on my last bite of pizza. He spent the entire time watching a soccer game on T.V. and socializing with the girl who made me wait 5 minutes for my elusive slice of cheese pizza.
Average pizza and crappy service. I regret not going to Anthony’s instead. What a waste of space in a really great shopping center.

I’ve never ever been a pizza rustica fan, but I came here not too long ago (idk what got in me), and I had a slice of their chicken parmesan pizza. It was good :)
Will I be back? Probably not lol.
I am pretty sure this review didn’t help, but, I don’t know what it is. I guess I’m just a thin crust pizza kind-​of-​person. It’s not terrible though.

I was tempted by the Pizza Rustica’s TV advertisement so I finally went for it. The Doral location is small, it’s located in a shopping plaza so there’s plenty of parking space, Pizza rustica was crowded on the Saturday night I went to try the pizza. Service was fast, pizza was very good, crusty dough, loaded with stuff. I tried one with all kind of meats (something like meat lovers) & I tried also the Hawaiian pizza wich was also very good, The pice is just 4.99 and it is actually a big portion, after ordering 2 silces I realized that only one slice would be enough so I took the other one home.
Estuve tentado po el anuncio de Pizza Rustica en Tv asi que este fin de semana finalmente fui a conocer el local del Doral. Sabado en la noche: el local es pequeno y estaba muy lleno. hay unas pocas mesas. El servicio fue rapido, pagas en la caja y en menos de 5 minutos ya teniamos la orden lista. La masa estaba crujiente y la pizza realmente llena de cosas, pedi una de carnes y otra Hawaiiana, las dos estaban deliciosas. los slices son cuadrados y realmente de buen tamano por lo que me di cuenta despues de haber ordenado, que quizas con solo un slice hubiera sido suficiente asi que tuve que llevar el otro a casa. el slice cuesta solo 4.99