New York Sports Clubs

Absolutely terrible management. Do not give them your credit card information, once they have it they will charge you forever! I’ve been trying to cancel membership for months but the charges just keep on showing up. I have had to dispute these with AMEX twice now, and the first time the gym lied about the information they supplied to AMEX.
I joined this gym years ago and together with my wife probable spent $ 40K as we both had high volume personal training session programs. The trainers I’ve worked with were excellent, but poorly treated by management, which keeps changing for the worse. The club has become dirty and is decaying. There is no efforts to fix repairs like leaks and water stains, broken showers, pool issues that lead to multiple day closures repeatedly.
Much of the equipment is broken… no towels available. The real horrible part is the poor management which seems to go all the way to the top at the corporate level… sad really. You will regret joining this gym… please save your money and find a better place… you’ll thank me later… also, major construction project on site translates into no parking ever available and long waits just to park even on the off site parking… I wish I could rate zero stars… I feel sorry for the personal trainers honesty, as the ones I have come to know are caring and knowledgeable and enthusiastic… their work environment is toxic and its from horrible dishonest management from the top most level down.

Still dirty. Still awful parking. Rates are increasing. No new benefits for long time members. Will just get more crowded once construction is done.

I have been a member for 6 years. I paid the $ 250.00 transfer fee when offered in Jan 2015 when I went from $ 80.00 a month to the 19.95. The savings made bringing my own towels a tradeoff. Just received my Visa bill with a $ 49.95 annual charge to «guarantee» the $ 19.95 would not be raised. Why not just say it is $ 25.00 a month instead?
The facilities are never ones that are well maintained and machines sit for months after initial requests to repair. The supplied sani-​wipes are needed,
It is not the best atmosphere to have a quiet workout. The piped in soundtracks are not beneficial but just add to the noise of squeaky stair masters and recumbent bikes with bad gear ratios. The current and on going parking during the construction of Rivertowns Square only increases the tension in deciding whether to go at all. Be advised.

This review will strictly be on the gym and its amenities. I am currently visiting from LA and need a gym to work out in for 2 weeks. I was able to get a free trial pass to give NYSC a shot. First impressions were good. They had almost all machines I needed to get all of my different workouts in. They even had bumper plates in case you wanted to do olympic lifting, this is always a plus in my books. I was very impressed on how they utilized the space they had. Now my membership in California is with 24 hour fitness, and I’ve seen certain clubs that should have the size for a basketball court, but do not. So I give them points for that. The locker rooms were better than most 24 hour fitnesses I’ve gone to, unless they are a super sport and above. I like the fact that they provide a blow dryer and lotion. The only critique is to add more stair masters. Also, I don’t see why there are so many 1 – 2 star reviews. I have only one objective when I visit the gym, and that is to get a serious workout in.

Words cannot describe how terrible of a company Town Sports International is.
I am re-​posting this because now they are coming after me for collections for an account I cancelled through a representative of their’s months ago. I have instructed them to stop calling, but they persist, so every time I hear from them, I am going to post this on every piece of online marketing I can find.
My old post (⁰⁵⁄₂₀₁₅)
New York Sports Club is a joke, their new membership plan has finally prompted me to share my opinion .
I have been a customer of New York Sports Clubs (Somers, NY location) for 2 ½ years now, starting when I graduated college in 2012. The ONLY reason this gym continues
to get my money is its location. The gym is located 10 minutes from my house, and 5 minutes from my job.
I have had many bad experiences over the past 2 ½ years, some of which I have reached out to New York Sports Clubs directly, to which I received no response. What has finally
prompted me to write my review here today is there new membership plan.
First, lets start with some of the things I have experienced during my membership there.
–NYSC employees attempting to clean the facilities around you during your work out.
–Using acrid cleaning materials on the floor around the bench I was on.
–Cleaning the mirror infront of me as I squat, so that I can’t see my form.
–Attempting to rack weights around me as I am moving a machine, having to pause between reps so as not to hit them.
–During their renovation this past year, they were painting during gym hours, causing members to be exposed to the fumes. In addition, they only had a 2 man team doing this,
so the process took nearly an entire week. Also, the sections they were painting rendered the machinery near the painters unusable because they were covered in drop tarps.
–One of the main reasons I chose this gym, is that they had a boxing bag. I was practicing boxing for several months but it got too costly balancing two gym memberships, so
I dropped my boxing membership. When they re-​did the floors in the group work out room, they removed the boxing bag and I was told «We cannot have it anymore, it’s damaging
the floors». I have been assured by the manager he is going to bring a substitute back, but I have yet to see it in over 6 months.
But I digress, let me tell you about their new membership plan.
When I first signed up to NYSC in the summer of 2012, I paid the following:
-$ 50.00 processing fee.
-$ 200.00 «one time» membership fee.
-$ 69.95/month for the past 30 months = $ 2098.50
-$ 30.00/year additional membership fee.
-$XX.XX if I wanted to break contract within the first year.
Now, as of recently, and likely due to the fact that a Planet Fitness is being put in down the street, NYSC has begun offering a new membership plan. This plan boasts «lower»
prices and NO COMMITMENT.
-$ 19.95/month + $ 199.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
-$ 29.95/month + $ 119.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
–Can’t recall the details of the last one as I didn’t even consider it.
As I was discussing the possibility of switching the plan, I asked a few questions:
–Can I avoid or have a refused «one time» membership fee as I already paid it when I intially signed up?
Answer: No, sorry it’s part of the plan.
–I noticed in the contract that there is a $ 30.00 fee to end my membership, yet your sign boats «NO COMMITMENT»?
Answer: Yes, well there is no commitment other than the $ 30.00 fee.
–With this no plan I noticed you no longer provide towels. I have already paid my $ 69.95 for the month of January which includes towels. Will I still have access
to them until the end of the month?
Answer: No, once you sign up the rules of the new plan take effect immeaditely.
–So, that being said, you are going to compensate me the pro-​rate for the rest of the month based on the cost difference of the new plan, right?
Answer: No, thats not how this works.
Bottom line, the very second another gym options becomes more convenient for me, I will be taking the opportunity to leave.
If by reading this I have helped save you from this awful company, then you are welcome.

if it weren’t so close i’d never choose this gym. good size, decent equipment, but poorly maintained and serviced.

So, now the workout studios are simply off limits unless you are paying for personal workouts or attending a class. Danny (asst manager) just kicked me out, and then had the audacity to mock me in front of other patrons/​trainers. Way to go, Danny! Real professional. Really classy!

No towels by the shower. Who’s stupid idea was that? If you get undressed to shower and forget that you now have to get the towel from the front desk then you will have to put on your sweaty clothes back on and go to the front to get one. That was me today and I just walked out, went home to shower. I can’t imagine that the cost they charge members can’t cover the cost to provide clean towels by the shower. I just can’t!

Construction removes many parking spots. Will be crowded in lot. Always packed in gym.

I joined this gym a few months back and it just so happened that when I joined they were doing the 19.99 membership. However I preferred to put less money down and pay 39.99 a month. I do understand why members who pay 80.00 a month are unhappy. I see that there are comments about the cleanliness, but I haven’t had any negative experiences with that besides the fact that woman go into the sauna completely naked and sit on the wood, bare ass and I think it is absolutely disgusting (something needs to be done about that.) Overall I am pretty happy with this gym. I really enjoy the classes and the instructors, especially the total body conditioning classes on Monday and Thursday evenings. I would recommend this gym to others.

If I could give this club fewer stars, I would. In fact, I’ve never written a Unilocal review before, but my experience here has been so poor that I’m actually spending time to do this. The machines and overall facility is reasonable, but the staff members are rude or incompetent or both, and they are crooks as a policy. On more than one occasion I have been given false information about changing my membership plan or buying personal training packages. In every case the staff attempt to extort the customer by selling a higher priced item despite being asked directly if more affordable options are available. I was told one thing to my face in order to get me to sign a contract only to find out that other options were available. This kind of withholding of information is he opposite of customer service. My distaste for NYSC could not be overstated. Zero stars. Oh, and don’t ask for Eileen or Charlie unless you hate yourself.

I’ve been a member here for several years. I used to go several times a week, but lately I’ve been doing other non-​gym activities/​sports, so I really only come once or twice a week for a class. It helps that I was able to take advantage of the $ 19.99 deal.
I’m not going to comment on the crowds or locker rooms, etc. because I’m really not there enough.
But, I took a photo of these weights the other day b/​c I thought they were so gross.
Proceed with caution.

I’ve been a première member here for over a decade — paying $ 80 per month — and I’m sad to say, this chain has jumped the shark. The Dobbs Ferry location boasts of a basketball court but don’t be fooled. If you want to use it after normal business hours, after work, good luck. They have now rented out the gym to Red Bull soccer practice, two kids playing lacrosse, Cyclones soccer, birthday parties, Rivertown United, Abbott House, Boot Camp, in house bball league (you pay extra to play in the league) and on and on. Imagine a 5 on 5 full court game being stopped because one child and his lacrosse coach have the gym booked, sometimes 7 days a week for 2 hours a day. The entire court is booked for one 10 year old playing lacrosse and 10 – 15 paying members are ushered out. Seriously?!!
Why am I paying tons on money for a gym that doesn’t allow access to the basketball courts and who feature stair climbers and treadmills that have been broke for weeks. I go every other day and after 10 years, I’m done. So fed up and disappointed in this NYSC.

I’ve had very few problems here; although they ran out of towels one day this week. I go int he middle of the day and have no trouble parking or swimming. I have never had to wait for a swim lane.
I don’t go to classes so can’t comment. The machines seem well maintained, and during midday are always available.

This chain went down hill. To compete with planet fitness they started offering $ 19.99 memberships. I was paying $ 93 so I asked about the deal and was told my membership would drop to $ 69 per month of course it didn’t so when I inquired I was told I would have to pay $ 150 fee to receive the price adjustment. I chose to terminate my membership rather than deal with the parking nightmare created by their new promotion. Nice way to treat a 15+ year member.
Hope NYSC enjoys their new members.

I have been a NYSC member for 15 years and I am sad to report that the Dobbs Ferry location is giving the brand and reputation a bad name. I was fine with paying the high price tag as long as machines were maintained and the facilities were kept clean. Unfortunately, this is not the case. The bottom line is that this place is filthy, over crowded, and all the machines are in need of serious maintenance or replacement.

Decided to take my brother in for open house, since it would be a free day to hit the gym together. When we arrived, the person at the front desk tells him that it would cost him $ 15 for the day since he’s been there once before. I’ve had a lot of friends come in multiple times for «open house» so this wouldn’t be any different. Well he tells us that he can’t get in at all unless he pays. Good job nysc! i’ll be closing my account.

Unilocal needs to have a no-​star rating. This pool is consistently dirtier than any public city pool, yet any manager will tell you the pool is cleaned every day. Patches of dirt and pieces of garbage live on the bottom and float around; I have to dodge knots of hair and stuff to keep it from ending up inside my swimsuit. I’ve often recognized the same pieces of candy wrappers and bandaids in there for WEEKS. The dirt drops down from ceiling vents that haven’t been cleaned (the pool opened in 2008). When I asked the management if they could get them cleaned, they said they had discussed it, but it was difficult, and they hadn’t come up with a way to do it. DUHH! Put a ladder in the pool, climb up, and clean the vents. Then vacuum the fallen dirt from the pool.
Re the gym floor: the club waited until the padded floor area had been peeling and ripped for MONTHS to finally replace it – during the busy daytime, so that part of the floor was unusable. Any management with brains would do this at the end of the day. One day a bike was out of service, and instead of having it taken care of right away, two days later, TWO of the 4 reclining bikes were out of service.
Re locker rooms: some weeks the women’s shower area smells mildewy, on weekends they sometimes run out of towels, and hot water sometimes is just lukewarm.
The problem is that this club is the only game in town.

This place has had about 8 – 9 managers since I joined and each promises to take care of things and well they don’t! Things get good for a while then it’s back to the same old. Come in early and towels and weights litter the gym. It’s as of the night staff can’t clean up before the leave. Weights? Yeah how about you find them. I’ve had to walk across the gym to get weights for the machines I work out on because yen evening staff is apparently to damn lazy to restock the weights to where they should be and in weight order. Thinking about a membership here? Don’t! Keep on driving there are more options now and it’s just a matter of time before this club is closed.

Thank God! I finally canceled my membership with this sport club! Stuff is so rude and absolutely helpless! I was trying to cancel my membership in an another NYSC location! they said I gotta go to my home club!
I came here on Sunday around 12 noon, receptionist said manager is not here come back tomorrow! She didn’t even try to help me out or talk nicely! that is so rude and unprofessional! I left a notification to cancel my membership, which they said manager gonna contact me next business day, but se never did! when time came for payment, manager calls me telling I gotta pay or they gotta charge me fee of $ 150! u out of your mind?! when I tell her I let notification for her she says never got it! don’t blame me! Blame your personal!
Good thing I am done with this club!