Enterprise Rent-A-Car

This is the slowest enterprise I have ever been to. I have been waiting for over a hour and a haft. There were only three people in front of me. I don’t understand why it is taking so long!!!
Update they ran out of cars tryed to give me one with a huge crack in the windshield right across the drivers side. Then they drove me to Texas city to pick up the car.

GE Fleet made a reservation for me at this location. I showed up and they didn’t have any vehicles. Granted, the reservation was made 30 mins prior, but I don’t understand how a reservation can be made if they don’t have cars.
This location is SEVERELY understaffed. They won’t answer the phone if people are in line. I can appreciate that when I’m in line but people in line were LIVID because they had to come in and rent a vehicle in person because they wouldn’t answer the phone. The phone was ringing off the wall when I was there. The poor guy behind the counter was absolutely getting abused by customers. Unfortunately, this is an Enterprise problem not of his doing.
Since I wasn’t able to get a car with a reservation, I asked them to move my reservation to the League City location. I’ll write a review for that location when the transaction there is complete. I ASSUME with some notice, they would have a vehicle ready for me. With that, I give them 3-​stars.
If you found this review useful, funny, or cool, please let me know below. Thanks for reading.

The manager here does a great job! It took a while to get my car, but it was due to my car dealer’s lousy arrangement with Enterprise that cause my delay. The manager was really slammed, but still kept her professional attitude and very pleasant personality to all guests during my visit. It was raining and the poo dear was soaking wet and still she smiled and was nice to all who entered. I wish I kept her card to name her. Great job!