Mike’s Heating and Air Conditioning

I called around 730 am, I am not sure what man I was talking to but I let him know that my ac is only blowing out hot air and I wanted to know what a service call cost. he let me know it was 49.95 and asked where I ws located and when I let him know Rancho Cucamonga, he said he had two calls there this morning and he would be able to come afterwards. I then sked if they offered senior discounts because it was for my father’s house. He said yes and then rudely asked who was paying. I let him know that my father wasn’t home at he time and I was trying to jut get it looked at for him. He then said well I need to know if you or your father are paying and I told him I wasnt sure depending on what was wrong with the unit. He then said «well you havent given me the address yet.» So I politely replied, «you know… I’m just going to call someone else.» and yet again he rudely responded, «ya you should.» and hung up. I have never had work done by this company, so they may due good work but sure as hek have horrible customer service. He seemed more concerned about the money then my father not having cold air in 100 plus degree weather!

It was a wonderful experience working with Mike. He was right on time, friendly and very knowledgable. We had an issue with our A/​C. The outside unit was working properly, but for some reason hot air was blowing in the house. Mike was thorough in examining all components and quickly diagnosed the problem. Minutes later he completed his work and the house immediately started to cool down. His pricing was very reasonable. He worked fast and was very pleasant. I put his business card on my fridge and will happily refer him to friends and family.

I was screwed by another contractor who did not install the coil and AC condensate line correctly and caused thousands of dollars of damage to my property. That contractor did not want to fix the issue because the work is out of the warranty. Not only Mike fixed the problem, he provided me with a report to explain what was wrong with the installation, so I can present it to the license contractor’s board. Mike is awesome. I would definitely go to Mike if I have any AC/​Heating work.

Our condensing unit stopped working on one of the hottest days of the year. Tried contacting several a/​c repair businesses, but either they were too busy and couldn’t fit me in for at least five days out, left several voice messages and most wouldn’t return my calls. After seeing A+ rating on bbb I decided to call. Spoke with his office at 8:40 am and they said he would call me back. Two minutes later Mike called me back. What service! He came two hours later as he said he would. He showed me the blown capacitor. He installed a new capacitor and added a starter booster because the unit was over 10 years old. He said the starter should extend the life of the unit a least another 5 years. He washed down the unit with a garden hose and recommended I do likewise once a year. He gave me a one year guarantee on his work. Even threw in a new filter. I was also fortunate to be near his business so he fit me in on his busy route. Totally happy with his service and he was cordial and honest the whole time.

Not sure if I spoke to Mike, but some guy hung up on me halfway through our call. If the guy is going to be short with a potential client, I shudder to think how he’ll treat me once he gets my money.