LA Fitness

1 star for the sales rep Brendon. My gym membership with 24 expires soon and i came into LA fitness with a complimentary 3 day pass. All I wanted to do is take advantage of the free pass to see how I like the equipment and atmosphere of the gym. Brendon was so consistent and pushy about signing me up for a membership before I even was able to check the place out. He’d started off with a quick interview on my interest of the gym and used my words to his advantage to push on a commitment before I was able to see how I like the place. His sales strategy was so rude and he spoke with a lot of arrogance. Everyone was more polite and more considerate with my situation. I’d rather not choose to speak to him again if I do sign up for a membership or just stick to 24 hour fitness.

worst gym ever. I canceled my program the day i registered, and i gave my two month membership card back to the manager, who told me that he would send my 219 dollars back to me two weeks later through checks. now it’s a month later, and i still didn’t have my refund, so i called today, and the manager (same person i talked to before) said that i didn’t say to cancel the program before, and i can’t have my refund now but still can cancel the program. what the hell, he told me he would cancel the membership and refund my cash, and now it’s «you didn’t cancel your program that day.» This is swindling, cheating customer’s money and trust! very DISAPPOINTED to LA FITNESS and its consumer’s service is unsatisfying.

This gym is pretty nice, clean for the most part, some of the equipment looks worn. Keeping in mind, I only had a membership for 3 days.
Casey, front desk, is super sweet. She gets 5 stars for being patient and doing her best to answer all questions — genuinely seems caring.
The manager K (I think that’s his name) is easy going, straight forward, and will give you the run down — nothing like most LA fitness reviews of having a hard time canceling, he does it in the spot.
Sales reps aren’t very thorough, did not send my contract to me via email as stated, and did not listen to me when I asked about the inquiry. I feel like he just ignored what I said and just slid my card — which lead to my cancelation.
Personal training — they will definitely try to suck you in by giving you a free person evaluation — fitness goals, fitness test, and etc. Sell you the whole I care about your health — seems nice enough but pretty pushy.
They will tell you anything to keep you from using your 3 day pass, maybe, if I could have just checked the gym out on my own before being approached would have outweighed the sales mishap, but I didn’t get that opportunity.

Ive been going here for years but I’m about done with this location. There’s this front desk lady (small, streaked hair, chubby) that consistently hounds me when I arrive. Apparently me not having my barcode on me to «check into the gym» is a crime. Mind you it isn’t mandatory nor does it restrict my access into the gym. She had explained to me once or twice before. Politely I had listened and let her know I understood those instances, only now it’s becoming a habitual greeting from her. (I shouldn’t say greeting though, since all she does is look irritated all the time, even when I do have my barcode). Today I finally needed to explain to her that I don’t have a vehicle and lots of times I get dropped off and will not always have my keys on me. It’s not all the time either. I do this a couple of times here and there but not enough to become an issue. Why do I need to explain anything in the 1^st place?! Only this employee makes it an issue and is rude on top of all that. What’s worse about all of this is that she’s the ONLY ONE out of the entire 6 years of me going to this location and OTHERS to give me this hassle. If it’s not mandatory why enforce it to an uncomfortable degree? I’m looking for another gym. Don’t come to this location it’s over packed and full of people who take their job way too seriously to the point of harassing their customers.

It’s a joke — they allow hoverboards there now I guess — staff is horrible and the personal trainers constantly bugging you

The gym is fine during the early morning. The men’s locker room Is clean and kept up, but i wish some of the patrons would bring a towel and not sit on the benches naked. I haven’t been there in the late morning or evening so I can’t speak to that. Overall, I am happy with the location. However, I am a bit concerned about having my locker broke into since many of the lockers look like they have been compromised.

Definitely one of the better LA Fitness locations around the area. I’m not sure when exactly this location opened up but it FEELS new and that’s all that counts.
There are two floors, the second floor is all cardio (treadmills, ellipticals, etc). There’s a juice bar up in the front near the reception desk, the pool is clean, the locker rooms and showers and nice and clean, there’s a jacuzzi, two saunas (a wet sauna and a dry sauna), and definitely enough equipment to satisfy your needs. There are racquetball rooms, punching bags (and yes, kickboxing classes as well), and there is even a kid’s room if you have children and want to bring them with you to your workouts.
Sometimes the weights are still left on the bar, and the dumbbells are definitely not put in their proper place, and the gym floor isn’t scrubbed clean to the point it glows. However, this place is receiving a 5 star rating because it is one of the best LA Fitness locations I’ve personally been to, and if I’m being honest, this is about as good as any gym that’s part of a large national chain is going to get.
If you’re thinking of signing up, get your hands on any free gym pass and if you sign up using the free pass, they’ll reduce the price of your monthly dues by some 40−50% FOREVER. For me, it would have been $ 60/​month but since I used the pass I’m only paying $ 35/​month.
Oh, and there’s plenty of parking.

Decided to workout here to wait-​out traffic before going home. Parking is great. The gym is smaller then what I thought from the look of the building from outside. It’s still a decent size. The gym and machines are older but clean. I didn’t have a problem getting my workout in. What I loved the most, is that they have heavy dumbbells. I rarely find dumbbells over 100 at LA fitness, but they had them here… up to 125. When I’m in the area again, I won’t hesitate to stop and workout again.

Place is decent but their sales staff are assholes. I recently signed up after many years without going to the gym. They offer a «free one hour personal training» with new sign ups. Don’t fall for this! All they do is send you to a sales guy, ask you bunch of non sense bs like what do you eat, what work you do blah blah blah. In the end, they push you to sign up with their program. I told him I need to think about it, and he was like «what is there to think about? Just sign the contract now» i mean, WTF? I wasted almost an hour just exchanging bs conversations with him. I walked and I could almost hear him said «fuck». I wanted a personal trainer but with his attitude I would not sign with him whatsoever. He would call me non stop the next few days I never picked up. Even after a week later he would still call. If someone doesn’t answer your call don’t you get what it means? A piece of advice for y’all new comers here, the place is decent, machines are updated. But do not interact with any of their sales people. Find your own trainer!

This is a 5-​star gym, this place is a whole new world compared to both of the 24 hour fitnesses in Walnut and in Rowland. (Overcrowded and disgusting, respectively)
The environment is sanitary and very relaxed. They have people working there that WIPES the equipment and regularly replaces worn out equipment! I’m not used to that since I was so used to using grimy, sweat-​caked weights at the stale puente hills 24. On top of being a relaxed and clean environment, there is never too much people, unlike the Walnut 24. When I visited the Walnut gym, there would be a wait on all of the free weights every time I switched workouts, every day of the week at night.
Everything here looks new. The air circulation is great; I appreciate it so much after having worked out in the sweat-​vacuum that is the second story Puente Hills 24 Hour Fitness.
Very accommodating, with indoor pool, bball court, private spa (hot tub), two saunas, treadmills, various free weights, machines and large locker room.
I paid more to come here and I think I got more than just a place to work out. I have a place to relax at, whether it be in the sauna, the hot tub or even the locker room, with it’s flat screen tv’s.

Some of y’all need to chill. This is a damn gym, not a five star hotel. Cry your eyes out and suck it up buttercup.
This gym is usually pretty clean and organized. The staff will answer your basic questions and will help you get a good deal, especially if you can speak well (like «oh I was talking to 24 hr…»).
The machines are plentiful and easily accessible. There is a good amount of each so that you can spend 30 minutes trying to actually use it correctly (lol Holla at me…).
It’s an above average gym. Not your five star hotel. It’s alright.

My main concern is with their showers and locker rooms. Their showers are always full of clumps of hair specially past 10am and even some stuck on the shower walls which is gross. The shower floors needs to be scrubbed with bleach as they look dirty, their trash cans are often full and for as much as I love to workout and shower afterwards I get grossed out. I called their manager twice and they assured that they will fix it but nothing has happened yet. I like the gym tho its never too crowded and they have pretty good selections of machines and plenty of them no matter what time i go in. I also posted 3 pictures as a proof. Another problem I had is that their instructors cancel classes that are pre-​printed and placed on front counter. One morning I showed up at 5:30am for a cycling class and it was canceled. The girl at the front counter said this is their instructor’s routine. The front desk folks are always found to be browsing google or internet and can’t be bothered with the customers or the security camera monitors so someone could be in trouble somewhere in the gym and they wouldn’t notice it.

This is the first time I came here since I graduated high school because I moved back home from college and was looking for a gym to sign up to. So I came here with my friend because he has a grandfather membership plan to let 2 other people in.
First off there is a RUDE white scrawny worker (didnt catch his name) who doesn’t look like he ever lifted a day in his life complains about how my friend cannot let me in because we didn’t arrive at the same time. I was running late and got to the fitness about 10 mins after my friend was there so my friend was on the cardio machine waiting til I arrived. So when I arrive, the RUDE white worker was complaining how my friend could not sign in and then come out to bring me in. WHY DOES THIS MATTER. WHAT IF I TOLD MY FRIEND TO COME OUTSIDE AND WE CAME IN TOGETHER?!? DOES THAT CHANGE ANYTHING? What aggravated me the most was his condescending rude tone acting like he owns the place. This place has terrible customer service. Any hopes of signing up for this place has gone out the window. END OF PART 1!!!
Secondly if you are ever considering joining… DON’T. These people try to deceive you by having the place look all NEAT AND CLEAN. Everything looks VERY pleasing to the eye especially the bathrooms; however it is all a LIE. The quality of their machines are REALLY BAD. Only has about 2 squat racks and their bench sets along with their dumbbells are poor quality. Like I said every MAY seem great at first instance but if you compare their equipments with 24 hour fitness or even Crunch Fitness, LA Fitness is subpar. I can see why 24 hour fitness has become the dominate gym over the past 6 years. LAF doesn’t care about their customers and all they care about is your money. This place is a joke and corporate really needs to retrain their workers on customer satisfaction. END OF PART 2!
Lastly if you ever do decide to sign up, they will bother you to the ends of hell and make it nearly impossible to ever cancel your membership.
I didnt want to overpay at 24 hour fitness at Valley Blvd because they turned to a Super Sport without much upgrades but after this nightmare I will gladly sign up for 24 hour now.

DON’T COME TO THIS LOCATION.
I just signed up with LA fitness a month ago and had been told that I can freeze my account due to out of country for the first month. A month later, I came back to this location expect that I can use my account but then realized they didn’t freeze my account and charge me on my credit card for the second month. (which means I totally wasted the first month) They just want people to sign up with them and not explaining well on their policy.

*update* Manager Corbin called to apologize about the incident and clarify course of action including the installation of additional cameras. Doesn’t bring back my stolen items or the struggle of inaccessibility to my money during the holidays, but it does show LA Fit is listening. I still wish they provided some sort of compensation. I’ll still probably cancel my membership, but need more time to decide.

This location seriously needs a renovation and ASAP. Practically all of the machines are super old and there is almost always at least one out of the four stair masters that is out of order. And why is there only four stair masters to begin with?
The weights are usually all over the place and it’s becoming harder and harder to find a bar pad or weight clips whenever I try to do squats or dead lifts. Not to mention, the power rack hooks are broken a lot of the time and so no one can really use it if they want to adjust them.
And the music they play sometimes, oh my… I normally always wear my headphones when I work out but I forgot mine today and so I had no choice but to listen to their playlist. I was so confused as to why they were playing some sort of slow, hippie-​like tune that I had never heard before. It was definitely not what most people would consider proper music to work out to. Totally killed my workout vibe.
I like this gym because I’m used to it and the people here are all very friendly and welcoming. But the equipment and organization of everything is starting to get ridiculous and this LA fitness really needs to step up their game.

Stepping boards and mats are locked in the storage room. I ask the staff to get one for me and she replied that only the instructors have the key and she doesn’t have access.
???
I wouldn’t believe the BS. She just doesn’t want to get it besides sitting behind the counter. If it’s for safety reasons, I wonder why others LAF have them available and accessible inside the aerobics rooms.
How nice?! The service here sucks. Only when they want to get your business, they give you smiling faces. After that, no service whatsoever.

First impression: big parking lot, large entrance, has a workout studio with mats, several racquet ball courts, a 3 lane pool, two floors with top being cardio equipment and bottom being weights and resistance machines, very very small mat area, men and women’s locker room, showers, steam room.
So the reason I give this place one star is due to 3 reasons. First, it is way way waaay too congested. I don’t only mean that in the sense of too many people at 10:30am, but also that they’ve crammed in so many machines close to each other that there’s not much space between everything. This results in quite the uncomfortable work out experience as you have to constantly worry about bumping someone with free weights or touching someone’s sweaty arms. Secondly, all the weights are extremely disorganized. This is a chronic and prevalent problem with most gyms, but I would hope gyms can take advantage of this problem to distinguish themselves from the bad places, aka be the gyms which are organized! Hire people to organize, or put up signs asking people to put weights back in the same place, do whatever you got to do. Thirdly, the locker rooms just don’t seem very clean. This is another problem that is pervasive in most gyms, and unfortunately this LA fitness is no different.
On a side note: I have been to LA fitness facilities that are actually quite good — this one however is on the bottom rung of LA fitness facilities.

This gym omg!!! No weights on racks, no
Paper towels to be found… Management In the weekends the WORS!!! The guy just sit around all morning and the worse attitude you can Inmaging, never a smile always looking like he hates being here. But the members don’t help either, they never out back in racks is most of times dirty. I don’t think the care about this gym is sad and depressing to come here …

Visited this LA Fitness because I was in the area. Probably won’t be going there very often for a couple of reasons.
1. Not near me
2. It feels like you are in a sardine can
Let me elaborate on #2. The place looks huge from the outside. Walking in, see the usual desk and behind that you see all the machines. Behind that, to the left is the free weights section. On the second floor, you have your cardio equipment. Everything is packed together. There are even some cardio equipment on the first floor. Most likely because they didn’t have room for it upstairs. When you are in the free weights sections, you always feel that you are in someone’s way. There is some free space that they could’ve used to make the machines and equipment for spread out… Equipment itself is relatively new as I have been noticing a lot of the LA Fitness’s upgrading their equipment.
I came after work and it was pretty crowded. You’d probably still have access to the machine/​equipment you want but you might need to wait for it.
A fairly typical LA Fitness experience but with the added bonus of feeling claustrophobic with all of the machines and people.