Best Western Diamond Bar Hotel & Suites

This establishment needs better customer service. From the time you walk in the people at the front desk act as if they do not want to be there. Came here thinking it was going to be like other best western quality but definitely lacking the friendly and inviting atmosphere. When checking out the supervisor was there and had, a attitude when I asked for a receipt.

Looking for a comfortable place to rest your head? This place offers well kept pillows equipped with pen marks and make up smudges to assure a restful nights rest. Ready for a relaxing hot shower? Just make sure you bring your own toiletries. Of course this hotel offers complimentary shampoo, conditioner and body wash… Dispensers… But don’t expect them to actually be stocked. Literally found dirt in the bed and splattered on the ceiling. How did they even get dirt up there?
I contacted management and they weren’t helpful in the least. My husband and I ended up running out of there as fast as we could pack our bags.
The only time I would recommend this place is to recommend that it be looked at by health officials.

They were very nice here and even gave us a discount on our room for helping them translate/​help communicate with their guest that didn’t speak English.
I got a 2 King? Sized bed and it the room looked clean.
Problem is I got bed bugs bites from staying here. My friends that stayed with me also got bit.
I am so sad and still paranoid that the bugs are transferred to my home.
I really don’t recommend staying here.

**DO NOT BOOK THIS HOTEL**
Dirty room and full trash bags left in the room, also dirty pampers in the room, and what really pissed me off is that they told me breakfast was from 7 to 10 am. We got there at 9:30 and it was already closed, employees don’t even know what the hell is going on.

My husband and I have been here a couple of times just to get away. We like the rooms nice and roomy
And they have a small couch in every room to just hang out to watch tv. The breakfast is real good with a do it yourself waffle maker. The rooms are clean. We never have had a complaint.

We had a great experience. The room was neat and nice. The bed was comfortable. We had a nice sitting area and nice flat screen television. There was a microwave and refrigerator. The water was soft and I had a nice bubble bath. The front desk people were friendly. Breakfast was very nice and a great selection of food. You could make waffles, they even had eggs, hash browns, biscuits with delicious gravy! It was conveniently located by the freeway, a lot of stores, and places to eat. I would love to stay there again. We enjoyed ourselves.

This is the worst hotel I have ever stayed. The reps are very rude. My family stayed there for one night, next day we all got skin problem.

FIRST PROBLEM: TV is nice BUT the volume is barley audible. You can barley hear it on its highest volume when your right next to it
SECOND PROBLEM: you can hear people having sex through the walls
THIRD PROBLEM: there’s no screen on the window it’s easy to break in
FOURTH PROBLEM: the shower alternates extremely hot and cold water
FITH PROBLEM: the pool is disgusting and filled with bugs
SIXTH PROBLEM: you can’t eat your breakfast in the hotel, and the selection sucks, and there is a security guard to make sure you eat breakfast in their tiny eating area
SEVENTH PROBLEM: the pillows suck ass so bring your own If you ever decide to stay here

This is the best place if you wanted to get lied to. It first started off with no hot water and ended with customer care telling me sorry there’s nothing we can do. AMBER behind the desk informed me that I got a free night because of all the trouble of me not having hot water. When I got to check out Summer tells me that there is not documentation on my free night. Or the fact that AMBER can even give out free nights. So if you want a cold shower and the front desk to lie to your face and take your money. Then this is the place for you. Just ask for Summer, just make sure to record everything so you don’t get lied to.

Very disappointed. My mom was scheduled to stay here Christmas Eve. I ended up in hospital so she didn’t go (stayed with me to take care of me). In all the drama she forgot to cancel room. And they were not at all understanding. NO WAY they said. She asked for consideration and they didn’t even honor her with a reply. It took calls from corporate to finally have them contact her… two months later.. No way would I ever recommend this hotel. we have given th a lot of business over the years. Guess that goes to the Holiday Inn instead now.

The front desk young man has discrimination issue. Sounds like everybody own him something. I do not think he likes his job.
Big issue is the key, my friend and I both had hard time to get in the room. Better to try 5 to 7 times.

The service is terrible! My friends booked this place and had a problem. The front desk would not contact the supervisor to resolve the issue. Stayed at the Quality Inn instead!

If I could give this place no stars I would. I have never stayed in a hotel so disgusting. The first day there I went to use the bathroom only to find a large stain of some sorts on the toilet seat and a wet towel on the ground, may I remind you that this was my first 5 min in the room. There is no way that wet towel was mine. Throughout the rest of the trip I was given «clean» towels covered in stains and hair… I didn’t even want to touch them. The bed sheets were also stained in small areas. Not only was this hotel disgusting but it is noisy and cheap. They provide barely any bathroom supplies and you have the honor of being serenaded to bed by the freeway. I would not recommend this hotel to anyone, I have been to many best western but this is by far the worst. It might as well be a motel 66.

Pretty much the worst, shadiest hotel I’ve ever stayed at. We had a 30 night reservation, but they booked our room out to someone else for two nights. After about two weeks of staying there they told us this, and then they changed the story to say that they were fixing the AC for two nights. When I called them out on lying to us, she said that we need to leave immediately or else they would call the cops. Now we have no where to stay.

The only reasons for giving this crap hotel a single star is because the rooms are large and pretty clean.
I stayed here thinking I wouldn’t be in the room much except to sleep, but when my plans changed and I was at the hotel a few mornings and nights I was miserable. IF YOU DON’T READ THE REST OF MY REVIEW, MAKE SURE AND UNDERSTAND — EVERYTHING IN YOUR ROOM WILL BE ON A TIMER OR MOTION CONTROL WHICH WILL DRIVE YOU CRAZY! Don’t expect to watch a movie before the TV shuts off every 90 MINUTES. (After turning the TV back on, you will have to find your channel again.) There is no pay-​per-​view or DVD available. And if you don’t constantly move around your room you lights will keep going off too. While this is very ‘economical’ of the establishment it makes spending any time in your room miserable. I never did figure out the thermostat and whether it was on a timer but make sure you know your desired temperature in Celcius as the thermostat controls require it. Lighting is poor. There is a bare minimum of cheap toiletries provided so make sure and bring your own. Weirdly, there is no recycling or chance to save water by saving your towels — even when I hung my towels up they were taken for rewashing each day.) The desk clerks were untrained, indifferent or downright rude (sometimes managing to be all of these.) There seemed to be many unprofessional employees or some kind of ‘associates’ just hanging around smoking behind the lobby. It’s difficult to determine who is a guest or employee. Uniforms or clear identification is very inconsistent.
Upon arrival, I found no elevator and I hauled my luggage up to the 2^nd floor landing only to find it flooded with water (which remained for 3 days until the heat evaporated it). The hot water seemed plentiful (but this was August after all) however the shower-​to-​bath diverter was possessed and kept banging back-​and-​forth making a horrific loud sound while each time I filled the tub. Be careful if you get a room that is set up to be an adjoining room because you hear everything from your neighbor. I was lucky enough to hear the loud 2 am phone calls from the next room on a couple of nights. Breakfast was weak (the only fruit was chopped over-​ripe melon, stale white bread and pastries, no yogurt, no cream cheese, no cream for the coffee just milk, not nearly enough seating, but the very in-​demand waffle maker seemed to work) and only served until 9am daily. The fitness center has working equipment (4 pieces) but they don’t keep the air conditioning on so you have to turn the thermostat down and wait for it to be cool enough in August to exercise. Don’t expect your room key to get you into the fitness center — you have to go wait in line at the front desk each day to get a special key for access to the fitness center. I didn’t even think about using the pool but here was a huge group of international middle-​school kids having a big party there one night and running the hallways unchaperoned. The wifi completely shut down when the hotel was full.
Before flying home, I stayed one night at the Best Western Long Beach and It was a totally different experience. Polite and helpful desk clerks, no timers or motion detectors, yogurt and hot biscuits and another half hour for breakfast, consistent wifi even when the hotel was very full, and an elevator.

I stayed at the Best Western Diamond Bar on three occasions when business brought me to Rowland Heights. The rates on the travel sites were the most competitive in the area at that time (2011-​12) @ mid $ 80 range for a poolside room with king bed. Never had a problem with the front office/​desk.
The rooms are large due to the era when the motel was built. In fact, all the rooms I stayed in had a half wall divider with a pull out sleep coach. Nice if you had extra folks with you. The bathroom/​shower arrangement was two rooms, with the sink in the main room, and the toilet/​shower in a small room off to the side in back. The shower was perhaps the weakest link in an otherwise comfortable space. Bring your own soap and shampoo if that is important to you, as the house supplies are generic.
Be sure to insist on the poolside for your reservation, as the garden in the courtyard is very attractive, and that side of the building is much quieter than the freeway side. Parking is on the noisy side and you will need to walk through an alcove to get to the courtyard. There are stairs going upstairs on both sides of the facility.
The complementary breakfast is mostly full of empty calories, and the eating area in the lobby is not large enough for everyone to eat at peak time. Other than coffee, yogurt and fresh fruit, I found a better option to walk over to Continental Burger for breakfast. The cost was worth the improved choices.
The area is commercial and it is possible to walk to a few of the shopping areas for most things. Many restaurants, supermarkets, yogurt shops, and fast food outlets around. Particularly decent Indian and Chinese options very nearby.
While I always look for the best hotel deal, I would have no problem staying at Best Western Diamond Bar again.

We recently stayed three nights here. We were able to check-​in a bit early the day we arrived, which is always a bonus.
The rooms are large… huge actually. Ours had a couch and king size bed (with a short divider wall in between) and still had tons of room to spare. There was also a mini-​fridge, microwave and coffee maker. Our room wasn’t on the freeway side, so noise wasn’t an issue for us. However, our bed wasn’t comfy at all. Scratchy sheets and weird square (i.e., not nearly wide enough and way too thick) pillows. Side note — I have a feeling that we are going to become «those people» who bring pillows with us on vacation.
We had breakfast here one morning during our visit and it was fine. They have a nice big area for breakfast, served daily from 6 – 9 am, and have a couple healthy options available like hard boiled eggs and whole fruit and a lot of ‘meh’ things like semi-​dry biscuits and questionable sausage gravy and waffle batter in a giant dispenser. But hey, it is «free.» I didn’t check out the fitness center because the weather was way too beautiful to not exercise outside. Speaking of outside, there are lots of food and shopping options within walking distance, including Vons (with a Starbucks inside), CVS, K-​mart, a nail salon, an Indian restaurant, a burger place, fast food spots, gas stations etc. There are also some nice hiking trails just about a mile up the main road — Sycamore Canyon Park. (
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For less than $ 100/​night, this place was A-​OK.

Our assigned room was on the second floor. The stair access directly in front of our room was blocked by construction tape and scaffolding; we had to walk to another stair access to get to room. Once in our room, I placed our food in the mini fridge. As soon as I closed the fridge door, I heard water. There had been an ice melt in the freezer portion, I guess, and the water trapped there sloshed out all over the food I had just placed in the fridge. Ended up tossing food. Husband called front desk asking for another room, maybe on non freeway side, and maybe upgrade due to our ruined food, but no go even though hotel was pretty empty. Someone did come right away to clean up water, though.
Situated right next to the freeway, with not much soundproofing, you will be listening to traffic noise day & night if you are on the freeway side of the hotel.
Price did include continental breakfast and you could make your own waffles, but just an average spread – cereal, hard boiled eggs, toast, apples and some pastries.

I’ve stayed at a few Best Westerns in my time — but this was the first time I’ve spent the night at this location. This Best Western is actually close to quite a few restaurants, as well as the freeway.
My room was spacious, and the bathroom was clean (and had working plumbing — always a plus)! There was even an iron and ironing board in the closet, which I took advantage of to get my outfit ready for my date later that evening. Even better: free wi-​fi!
The continental breakfast the next morning was very nice, with the option to make your own waffles, along with various cereals, breakfast pastries, muffins, breads, and even some peeled hardboiled eggs.
The staff was actually quite polite and helpful — no problems there!
The only problem was the bed; it was one of the hardest mattresses I’d ever slept on. Otherwise, I had a good stay here, and look forward to future overnight visits whenever I visit over the weekend.

I’ve stayed at a couple of Best Westerns in the past, but none of them really stood out, to be honest. This particular location was great, though.
My girlfriend read past reviews stating that service and/​or management sucked. The guy who helped us at the counter was really cool. Friendly, just the right amount of small talk, and gave service w/​a smile. We walked to our hotel room already with a great impression.
The room was a lot bigger than what I was expecting. John Goodman and Roseanne would’ve slept comfortably in this spacious room. A friend staying with us works as house keeping at a prestigious hotel in Las Vegas, and he stated that the room was very well cleaned by house keeping.
Our only gripe was w/​the pool. The pool was a very nice size. We love swimming. However, the pool was filled with bugs and other particles. We actually had to clean the pool ourselves.
Continental breakfast looked good, too. We were in a rush, so I was only able to rush in there and grab a few danishes, but I saw cereal and a waffle iron. Definitely a plus.
Overall, our stay was enjoyable and we were impressed. West coast is the best coast, so Best Western chose it’s name wisely.