Jim Sipala’s Nissan of Devon

I recently spoke with Bart in the internet department trying to help me find the perfect car. He made me feel like a person and not a sale I will refer everyone I know! Thank you love my new pathfinder!

This is probably the sleeziest car dealership ever. I went there at lunch to confirm the pricing on their website which seemed agreesive and a great deal, and Chris the sales rep said it was correct. So, I started to consider buying two cars and stated I would return after work. Upon my return, I asked to see the car I originally came for. Chris states «we don’t operate that way, you have to work out numbers on another car first» I start to walk out and the general manager starts yelling at the sales rep. So, he brings this car out and I ask for monthly payments. At that time, I’m told that all the prices on their website are errors and too low, so they quote me thousands higher. At this point, I just leave. And, they still continued to call with cheesey statements like do you have our keys or stop by for a great deal. Again, this dealership is a bunch of liars. Go to the Volvo next door for good customer service. After my experience at this Nissan, I compare the nissans to kias. When I told other dealers about this experience, they all said that it used to be family owned and an honest dealer and under the new ownership it’s shady tricks to get you to buy. Chevy and Mitsubishi and Ford all said the same thing. Again, don’t go here. There are other Nissan dealers or even a friendly Toyota dealer across the street! My friend had a great experience there and the Volkswagen next door I’ve heard good things about also.

I leased a car 6 months ago when my 12 year old car decided our relationship was over. Had a great experience at that time. Great customer service and not pushy or seedy like many other car dealerships I have encountered. This week our second old car in our household decided to breakup with us as well. Called them and they considered me a VIP since I had just leased a car from there. We went in to see if they could accommodate my price and needs. They were under new/​different management, but again had a great experience. Not pushy, not seedy, and great customer service. Didn’t let me leave until they gave me the price I was happy with. I never thought I would be writing a positive review about a car dealership because I usually can’t stand them but these guys were a nice surprise. I would highly recommend.

Bought a Certified Nissan there from Phil Snyder recently and am SUPER impressed with the service. Not only was Phil personable and real, and the car is great — I just had an amazing service experience.
I have had the car for less than a month and was in the supermarket parking lot when it wouldn’t start (!!!). I called, and was only a couple of miles down the road. Phil showed up in less than 10 minutes to help fix the problem. He was able to start the car and diagnose a loose battery connection. I drove right over to the dealership and they fixed the loose connection on the spot! No charge. AMAZING!

I was expecting to order a Nissan Leaf per the appointment /​coupon set up through their website. To get this far, the $ 35,200 price had to be accepted on the Nissan website, so I was OK with the price. Reliability is one of the most important traits for a dealer to have. So far my experience has been frustrating because:
— Pop-​up coupon confusion. Would not honor their $ 500 coupon on the website.
— Communication /​lack thereof
They said the person I was working with was let go. That makes me feel better. ;)
I have decided to select another dealer.

the sales people are sharks. check out this email after i told them no 27 times
Ryan,
You can’t buy a car at Nissan of Devon, I am firing you as a customer. go somewhere else.
Kind regards,
Ernie Borrelli
Sales Manager General Sales Manager
Nissan of Devon
(610) 695‑2900
— original message —
From,
Sent: 5÷12÷2011 5:01 PM
To: ;
Subject: Re: Hi Ryan, can you update me on your vehicle status?
Not interested. Thanks
On May 12, 2011 4:48 PM, «Phil from Nissan of Devon»
wrote:
Nissan of Devon
459 West Lancaster Avenue
Devon, PA 19 333

(610) 695‑2900
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