BMW of Devon

This is the worst service I have ever experienced with a car dealership. They told me to junk my BMW, and then later said a mechanic who worked there was interesting in buying it. I took the vehicle to another mechanic, and it’s running better than ever.

Extremely disappointed after purchasing certified pre owned 535i from Devon BMW. They claim that certified pre owned goes through series of service and detailing before it goes for sale. Not even a week i started driving the car, the AC stopped working. Also, I had to bring back the car for a stain in the dashboard and a dirty seat belt. My biggest disappointment is the AC. Seems like the dealership just want to get rid of the car without being properly checked. I will definitely not going there for next purchase and will not recommend others to purchase any pre owned cars from there.

Located two 2012 X5s advertised on their website. Inquired on-​line about trading my vehicle for one of them. Received follow-​up email directing my attention to the availability of both X5s, so I drove more than an hour to the dealership.
While the salesman was courteous and nice, he revealed that both vehicles were subject to an airbag recall and the dealership was not permitted to sell them until the recall was resolved.
«How long will that be?» I asked.
«Several months,» he replied.
So, either shame on me for not knowing every question to ask prior to driving to the dealership or shame on Devon-​BMW for listing vehicles for sale that they can’t sell.

I wish that I had started my search at BMW of Devon 2 years ago. I scoured the internet and local dealerships for the best car at the best price and couldn’t be happier with my new SAV. Jamie Ambler (online vehicle sales) was so patient with me as he sent me a myriad of options in my price range. Christine Noveck then picked up with me when I got to the dealership and took my daughter and I on 2 test drives. She was helpful, knowledgeable and very friendly. By far — the best salesperson I have ever dealt with! Lisa in financing explained the warranty options with no cheesy sales pressure.
The sales experience with Christine didn’t end when I drove my new car off of the lot. She called and emailed as well to follow up and make sure that I still loved my purchase (I DO!!).
Do not waste your time at other dealerships. BMW of Devon has, by far, the best inventory at the best prices.
Being a female shopping for a new vehicle was proving to be a nightmare experience until I happened upon BMW of Devon!
Amazing people!
Thank you!!!
A+++++
Kelley

Time to get new cars. Our leases were up.
Kerry was our contact. He was fabulous. We leased two cars again. He delivered them to our home. Called us to make sure all was well — it was.
Go. Ask for Kerry. Did I mention we got great deals.

Suffice it to say, after owning 3 BMW X5’s, I have defected to Mercedes. Both Devon and Mainline BMW dealerships took my sale for granted and did not timely provide pricing or follow up in any manner. I am happy to take my $ 68k to Mercedes.

Awesome deal. Had a car that I just bought that I just didn’t care for. Frank Muto was able to get me what I believe was a reasonable amount for my car. Traveled from Florida to PA to pick up the new car. New car was better than I could have ever imagined. Frank and Lisa made the transaction seamless and painless. I was able to get everything done over the phone and thru the mail before I got there. I would definitely buy another car from this dealer, and would highly recommend them.

From my personal experience at the very least the sales process was fantastic. I was looking for a car and surprisingly BMW became the best option. Was treated like a valued customer the second I walked in even though I’m 26 and some less saavy sles people mightve brushed me off. Everyone was very professional and polite. Dale Levin especially who helped me through my sale was exceptional. I was procrastinating like normal for 6 months from my initial visit and I got nothing but polite and professional follow up. No pushy high pressure sales and none of the garbge attitude I get from VW. Eventually I bought my 2 series and couldn’t be happier. There were a bunch of hiccups along the way but everything got smothed got just fine. I’m hoping their service dept are just as good. I would definetly do business here again.

If you’re in the market for a new or used BMW this is the place to go. I was treated GREAT from the moment I walked in the door untill I drove away in my new set of wheels. No wait… the good treatment continued after the sale with a follow-​up phone call and an email to make sure I was happy. Everyone that I dealt with was very friendly, knowledgeable and professional. Somehow this place made car shopping and buying both fun and enjoyable.

I purchased my first BMW last week from BMW of Devon and couldn’t be happier. I bought a shiny red certified used 2013 328i xdrive. Amazing car and want to thank Chris Blazer for his help, and for not pressuring me to buy. He has also been available to answer questions about the car after the sale. The car is everything I wanted

Great experience. No back and forth bargaining, Frank gave me his best offer, which is a very attractive price. And we shook hands on it. That is it. Kerry and Lisa provided great service and suggestions. Extremely happy about it and this will be my top choice when it’s time to replace my wife’s car.

GREAT experience — from start to finish. Andrew, Frank and Chris have all been wonderful — no heavy sales tactics, available to answer any and all questions, simple negotiations process and great follow up! Undoubtedly this has been my best experience buying a car. Thank you!

Bit of background — I was in the market for a $ 28k-​$ 33k used sports sedan and wanted to test drive all my different options.
I came to Devon Hill BMW as they’re right down the street from my family’s home to test drive a 335d. Unfortunately, I had the displeasure of having Richard Venezia as the salesman — he proved all the BMW sales stereotypes correct.
Manipulative — check.
«A guy who wants this car would drive for 2 hours just to buy it»
Lack of knowledge of BMWs — check.
«I’d have to look up the specs on that» [simple HP/​TQ question]
Lack of professionalism /​rude — check.
«I KNEW you just came in for a RIDE» [when I decided I wasn’t going to buy the 335d]
Yes, those are Richard’s quotes during our engagement. To contrast, the VW salesmen said he wouldn’t be mad if I went with a 335d instead of an R32! Yet Richard personally insults me when I decide I don’t want to buy on the spot.
I’m not sure if this is a glimpse into the sales culture at Devon Hill, or just a bad salesman, but either way I’d be concerned about working with these guys.

I had scheduled a service appointment on 2÷11÷2015 with an indication that I will require a loaner. However, when I called into the service deployment on 2÷11÷2015 to tell them that I am late to the appointment time but would still like to drop it off, the service adviser has rejected my request because the loaner car will not be available. I have asked the reason why as I have clearly stated that I needed a loaner during the scheduling process. They said that they have put into an assumption that the car would be ready on the same day so it’s impossible to get me a loaner now. When I asked for the next available time slot, he said Devon will not have a loaner until a week later. I am very disappointed at the service level in Devon and am clearly unsatisfy with the service appointment setup. The reason why I am setting this appointment is because of the constant brake noise that I have been hearing and the service adviser said this is okay as long as the light doesn’t light up. How can you put your customer (me) safety into a risk if the light doesn’t work as expected? What if there is a real issue with the brakes? Will BMW of Devon be responsible for my safety?

Took the car in for service today. Free bagels, coffee and the staff was super nice. They fixed my car, vacuumed the inside and washed it after repairs! 5 star service!

I needed to trade in my 6 month old Camaro convertible for a more «practical» 4-​door as my daily driver. Since I live so close, I figured that I would take a look at a BMW. I had met the used car manager, Demetri, back in the summer. I found him to be a great guy who really knows cars. Although I decided not to buy a used BMW then, and opted for the new Camaro, I came away impressed. I called and asked to speak to the new car manager. Tony picked up the phone and when I explained the situation, he gave me numbers right on the phone. I found him to be a straight shooter, so I made plans to go into the dealership. When I walked in, I walked through the store but nobody rushed out to greet me. I looked at a couple of cars on the floor and expected to be pounced on like typical dealers, but I was left alone. I started talking small-​talk to a sales person while I waited for Tony and we hit it off. His name is John (I HIGHLY recommend John W). Tony came out and introduced himself and I mentioned that I’d like to work with John. No problem. I test drove a new 320xi AWD and had my 2014 Camaro appraised at trade in. I didn’t feel that the 320 was for me, but the deal was great and Demetri gave me a fair appraisal on my Camaro. I walked out. No problem, no hard sell. The next morning I called Tony and said that maybe a late used model 5 series would be better for me. He gave me a few suggestions and then John followed up. After work I test drove a 2012 52xi AWD with 22k miles. I liked it enough and even through I was now buying a used car, they still gave me the same money for my Camaro. Since it was getting late we decided to finish the paperwork the next day. Paperwork was a breeze and I left with my new «practical» car… But Demetri promised to be on the look-​out for a modest priced convertible, so stay tuned. All in all, the best car buying experience I’ve ever had. Ever.

I purchased my 2014 328i from Devon HILL BMW and loved the experience and the service, a year later its now BMW of Devon and everything changed. My first year of ownership I was pleased with the service they were very attentive and even when I had a problem they worked hard to correct my issue (they left some scratches on my trunk after the «wash» and I brought it to their attention and they told me to bring it in for a detail and afterwards it looked much better)
However I went back this year for my 20k mi service and oil change and it was like a night and day experience. I usually wait for my car since I schedule my appts on my days off and it’s no big deal. My service advisor for the morning tells me there are a couple of recalls and gives me no time frame saying she’ll call me back when she gets a better idea. THREE HOURS PASS with no word (while others coming in after me finishing their visit and leaving on top of that), finally growing impatient after finishing all the work I had brought with me to do at the dealership. I ask to talk to someone about how much long it would be. My service advisor STILL says she has no idea and offers me a shuttle ride home which I take. Immediately after I arrive home, we’re talking about the shuttle that dropped me out literally just rounded the corner to leave my street (20mins) I get a call saying my car is completely done. I was so heated. But since I hadn’t eaten anything and figuring their driver could use a break I asked for a call back as soon as the driver was free to pick me up again. 3pm rolls around and I still didn’t get a call from the valet person. So I call the office again, and have to ask for it myself. After arriving back at the dealership, I was not met by my service advisor to discuss what had been done to my car, I was just asked to sign and then said I was free to go.
After going through this ordeal, I filled out the BMW survey and was called once by someone and never followed up with after that. Unfortunately I missed that call because I was working but that seemed to be the end of it.
Overall it seems to me that with all the 1 star vs 5 star reviews there must be some inherent prejudice as to how they treat some customers over others…

Just bought a new BMW 328i
from salesman Chis Blazer.
Bottom line; trust this guy; would buy
another car from him; finance manager
Frank Muto was also very helpful.

Ok, before we get rollin… no pun intended. BMW of Devon is under a new owner, so do not let old reviews sway you. Also, I am reviewing the buying process not service.
Car purchased– Volvo XC90
Sales person– Demetri (newly promoted to pre-​owned sales manager)
About a year ago my fiancé and I purchased a home. Furthermore, we are paying for a wedding, so needless to say money is tight at this moment. I had totaled my car that I bought when I was 17, so we were forced to buy a car. Not really an expense we wanted to take on at this time, but what are you going do? We had found a pre-​owned XC90 that fit within our max budget of $ 15,000, but we were worried about how a young couple, with not a ton of money to spend, would get treated at a BMW dealer. However, we couldn’t let that deter us from seeing the car.
When we walked into the main showroom there where two sales associates that greeted us. They were not rude or have an air of superiority. The gentlemen took our info and walked us to back to Demetri. Demetri came right out to meet us and treated us with respect from the get go. He never talked down to us and treated us like a million bucks. He understood our situation and was more then happy to help get us a smokin deal on the car we wanted.
The new owner of BMW of Devon walked right up to my fiancé and I to introduce himself. He was in the middle of detailing a 2011 Ferrari 458 Italia Coupe and walked away from that just to say hi… awesome. Then he proceed to invite us over to take a look at the Ferrari… even more awesome.
We test drove the Volvo. Came back to the lot and started to talk numbers. Demetri led with his strongest foot and gave us his best price. No BS and it was well below blue book. There were no hidden fees and everything was explained to us very well and it was straight forward. When it came time to pay for the car the finance person was no where to be found. Not his fault as the dealer had been closed for a half hour at this point. Demetri was determined to get us walking out with this car, so him and the owner stayed 2 hours past close just to help us! Amazing! They truly went above and beyond.
I would recommend Devon of BWM. They treated a young couple with a low fixed budget just like they would treat a couple going in to buy a new M6. Awesome experience!

I’m amazed at how poorly you get treated by their customer service department. You would think that as a by-​product of their absurdly high priced services that they would treat customers with white gloves. Sadly that is not the case with Devon BMW.
It’s crazy how often you get an answering machine at an office with dozens of workers when you call for help. When you do get a (usually rude) person to actually answer the phone, you are more-​often-​than-​not dumped into an answering service whose messages are beyond capacity and you can’t leave a message.
I thought I was just having a dose of bad luck, but this is the third time I’ve used them and the third time I’ve been treated like a jerk.
I wish I didn’t own a BMW and I really wish I didn’t live .75 miles from this place.