MotorCity Casino

Look I’m going to keep it simple, it’s 2016, therefore upgrade your customer service department by giving them the authority to do things over the phone, a customer shouldn’t have to drive all the way down there and show their face in person to have simple, minor, the very basic of basic changes to their account, I understand we live in a world where there is high rates of identity theft now, however that’s still not a good enough reason to not allow your customer service department to be able to do more to help customers, more specifically resetting an invalid email address that was just setup, I set it up online, however I have to drive all the way down there to reset it, that’s ridiculous in today’s society, invest in an IT department to handle things like that online, or give the people on the phone the ability to reset it, no not the password because you are given that option online, but the email address, and no u couldn’t change it in your profile, however you should be able to! Everyone in Detroit are not criminals and there are other ways to check a person’s credentials other than in person, the banks and credit card companies do it all the time! WTF

I am so disappointed in the change at the Chromatic Lounge. I get you like the dancing space but as a patron who came to enjoy the entertainment and to gamble I HATE the loss of seating!

I have to give this casino four stars because it is always lucky for me!
It’s a smoking casino with two floors. Downstairs has the Kitty Glitter machines and they pay out!
Upstairs has all the table games besides the slots.
Just off of 1 – 75. The casino has covered parking so you don’t have to worry about bad weather. The security detail patrols regularly.

Good casino. Fun clean and modern. You can win here. Slots pay off decent and it’s a great place to spend the day or night

I LIKE MOTORCITY. Why? #1. the great R&B bands that they book in for 2 different sets that you can watch free of charge 7 days a week! #2. You will be in the company of some down to earth people and sometimes some totally memorable characters! I saw a 6 ft man dressed all in red (including red shoes) wearing a full length mink coat on Valentines Day! I saw grannies in tight leather pants boogie down to the band!
Yeah there’s a lot of shortcomings too, essentially NO drink service unless you walk up to the bar (but there is free coffee and fountain soft drinks along the wall!) And the employees look seriously overworked. But of the 3 casinos in town it has the most personality and vibe.

Just walking in to Motorcity Casino I was relatively impressed with the architecture and graphic designs on the wall and was super excited and feeling lucky when I met Teresa, security officer at the casino entrance.
«Your hat» she said. Confused I repeated her. «Your hat sir… take it off!» It’s the coldest day of the year in Michigan so I can’t imagine why she wanted me to take off my knit cap but I complied. She said «You can go».
«What was that for?» I asked. «Because I wanted you to…»
Not even in the door and I am met with such a rude and unprofessional casino worker. Made me feel so belittled and unwanted. All the luck I felt going in was replaced with resentment and anger that I took my money and left.
I’m sure I’ll let everyone know NOT to go to Motorcity.

What can I say about Motor City that I’m sure hasn’t been said tongue in cheek and with some hidden statements? It can get busy. Very busy. There is a lot going on but not much space to do it in. The entertainment stage seems to be the most popular area of the whole shebang. It can have a heavy smell of cigarettes and there isn’t much room for other activities if you’re not gambling. The addition that holds the food court and main entertainment venue give you a bit of a breather, but it’s cramped, hot most of the times and I haven’t heard about anyone really winning money from here.
It’s a place on its own island, which is the Illitches speciality, so prices for food and drink are absurdly high. Not much else around the building too, like MGM. There was a great steak place right across the street that fell way to the almighty casino and its inaccessibility from Grand River.
It’s flashy sure, and will get your attention if you’re in the area, but what glitters isn’t always gold.

Smokey, sketchy looking people, my friend and I were harassed almost the whole time we were there by what looked like two bums. We went on a Saturday night after dinner, so we got there around 10. We paid $ 30 for two shots of Peach Ciroc. We like Blackjack and the lowest table was $ 20.
I don’t expect to ever come back to this casino again. Sorry but the sketchy looking people turned me off and I hate to say it I was afraid someone was skimming my credit cards the whole time I was there.

I’d give it 6 stars if I could now. Management reach out to me after reading and researching my claims and went ABOVE AND BEYOND taking care of me and my fiancé. Claudia, you are amazing. Best stay ever. All my action will go to Motorcity Casino from this point forward, excellent! Thank you again!

This is the most disgusting hotel that I have ever been in., I went there to take my wife away for the weekend., as soon as I walk into the room I felt that I was in a seedy Motel on Route 66. Stained Carpet, The bed look like someone slept in it, Dirty Windows, Food Crumbs all over the room. I complained and at first the Manger only would credit me for one night., but I took pictures of everything and asked him, «Would you Sleep Here Sir » He Responded I would not feel comfortable., so it ended up giving me a full refund.
Do not stay there., Go to the MGM. it like Vegas, but in the greatest city in the world Detroit.

Comparing against Greektown and MGM, Motorcity Casino is a good balance of game diversity and customer service. Compared to MGM, the comp system is definitely more generous. In terms of cleanliness, it’s much better than Greektown but not at the level of MGM. A note to all gamers, the floormen are not the most attentive with swiping your rewards card so don’t hesitate to remind your dealer to call him or her over.
The hotel room and fitness center are great and the staff is more than willing to accommodate your stay. The gift shop has plenty of Detroit sports team apparel as well as random gifts that be bought using comp dollars. As for the games, I recommend calling the poker room ahead of time to reserve a place in line. The table games:
Blackjack — $ 10-​$ 15 minimum with a Pair side bet (6:1 Mixed, 12:1 Color, 25:1 Perfect)
Pai Gow — $ 5 bonus bet (compared to the usual $ 1, this is a bit annoying)
Baccarat — Can get overly crowded (but what’s new?)
Roulette — Overly crowded but there is a single zero wheel at the high rollers room
Craps — Can get overly crowded
Convenient parking and generous comps make this place great for a staycation (don’t be surprised if you find restaurant or hotel vouchers on your online account) — hopefully you don’t mind the smoke though.

If ur planning a trip to MC Hotel be aware of a non written o spoken policy that if u don’t check in by 6pm your room may be cancelled. If u reserve your rm under 1 card but plan to pay w/​another u may lose your rm. n if u have a free offer n the above mentioned happens u may lose your rm n your free offer n be charged a $ 50 no show fee. None of this is listed n the offer non told to u by the reservationists. U will just arrive to find u have no room. This hidden policy is not written n is unknown to many of the MC employees themselves. I was told 3 different things by 3 different people. Which I thought was very interesting n I have supported MC since they 1^st arrived on the scene. I have also received tons of free offers over the yrs that I hadn’t been able to take advantage of at that time. I have been here for the food, entertainment n the casino, however I never stayed n MC hotel. Finally I get a chance 2 c this so called 4 star establishment n what happens my room is cancelled. Due 2 some unforeseen ghost policy that even the staff doesn’t know. Then I’m told my compensation was them putting my offer back n the system. No I don’t think so!
As beware of the customer service which is completely sub par. Most of the staff walk around w/​a dammit I will bite u attitude. No smiles o eye contact n no hello welcome to Motor City. Just NEXT like they work in a prison soup line
So even tho the room had a beautiful décor n the bed was ever so comfy. The treatment n lack of compensation made this casino a bust 4 me. N the sad part is that on 8÷20÷15 we played over $ 200 n would have played more if we had a room. I’m still disbelief that this happened but oh well guess I will give MGM, Greektown o Windsor

Oh the casino, how do I describe thee? Let me count the ways.
I have a love /​hate relationship with casinos; I like the entertainment aspects of them — going to a show, eating like a pig or just chilling out for a bit with friends. The other part is the gaming aspect of these places with all of the cluttered machines and their ridiculous displays with 50 play lines where it’s a penny to play but the minimum pull is like $ 4. That part i’ll never understand, so I mostly avoid it. Gimme some video poker or sit me at a card table where at least I ‘feel’ like my fate hasn’t been determined before I ever sat down.
So the Motor City is the place I go most often. I have comps and whatnot there and why start over with the other guys, riiight? I don’t know, I like the buffet and the staff isn’t too stuck up, but I have to accept that this will never be Vegas and that level of service will just never exist here in flyover country.
I haven’t stayed in one of the rooms here but the lobby is nice, that’s all I can comment on for accommodations.

It’s 2015 can we please get rid of smoking indoors (outdoors!?) already.
They have poor ventilation, not the type of ventilation you might be used to in Vegas.
Cigarettes are disgusting, this casino is small and depressing, the people look like they are spending their rent and money for their babies, wouldn’t return to gambling part, rooms are very nice though!

Okay why didn’t I just skip Greektown and come right here? Granted it was a Sunday night so the vibe was more mellow, but putting that aside, the facility was so much better. There wasn’t as many old school style (like Blazing 777s) penny machines as I would like to see, but we had fun. And we got our rewards cards and it was done properly! $ 10 free play credit was a sweet bonus today! The cigarette smoke is still a bother, but here it does feel like there is a little air circulation. And I do appreciate that they have a nonsmoking section; I do hope they add more machines though because it was very small. Still I feel this casino is worth returning to.

The casino is what it is.
Soundboard, however, is a damned cool venue for hanging out and having events. Already looking to book one of our larger events here, and looking forward to seeing that happen.

I just recently visited Motor City for the fist time. I’m not a heavy gambler, but I did a pretty good time with friends! Parking was easy, machines were fun, and the ambiance was neat!
My only post-​visit request is that they work on a better beer selection. Michigan is a great state for craft beer, especially Detroit, so I was shocked that their bars offer a slew of gourmet liquors, but being a beer lover, I had slim pick’ns… There were no local Detroit beers on Tap from places like Atwater, Detroit Brewing Co., etc. … I believe the only craft in bottle offered was a Fat Tire.
When I asked the bartender if there was a bar or area in the casino that catered to craft beer she came back with «No, unfortunately.» It seemed like she wanted craft beer too!
Bottom line, I think it would be really awesome if Motor City started supporting MI brews.

I like this casino! In general I’m not a huge gambler so I’ve actually found myself here more for special events and such but every visit has been great so far.
Parking is easy and valet is a snap. We’ve used it a couple of times (for dinners at Iridescence and shows at the Soundboard) and it’s been easy as pie. If you want to park yourself the adjacent parking lot is free and easy to use as well.
The place is huge and sometimes a little confusing but there is enough signage around to help guide your way. The food there is pretty good (I’ve done both the buffet and several visits to Iridescence – the latter being the real highlight. Make sure you go up there even if it’s just to have a drink and take in the awesome view) and sweet-​toothed me loves the dessert area outside of the buffet space (try the underbaked brownie if they have it, you won’t regret it).
I’ve also taken in a show at the Soundboard and while the process to get in is a bit harried (metal detectors, purse searches) it’s nothing I’ve never encountered at a venue before. Most recently we caught Chris Isaak before Christmas and had fantastic seats in the ADA seating (very convenient for my grandmother who has limited mobility) at the top front of the balcony. They were close but higher up so you could see everything perfectly. Sound is pretty good to boot. At least up there.
Yes, I don’t get there often but it’s aways a fun time when I do!

This place blew me away. Everything is brand-​new great customer service and an awesome place to win and lose some money.
The beds are super comfy, pillows are as well. The food is excellent. There are options buffet, which has everything from sushi, Asian cuisine to American meatloaf for $ 28 per person. It’s not in the mood to eat everything, you can indulge in the deli, pizza or just plain Starbucks desert.
Obviously, the more you play, the more points you get. The more points you get, The more you are eligible for comped food.
Playing slots is fun, but I wish it was non-​smoking. It was way too smoky for me, and that’s why I decided to leave early. There is a non-​smoking casino section however it is very small and secluded from the main action. They have a live band which is also very fun when you don’t feel like gambling.
I definitely recommend this place. It was a lot of fun and I will be back!

I have to say I like the staff here very much. The bartenders are friendly and dealers have personality as well. I feel there slots and video poker machines pay better than the other two casinos.
One draw back is their smoke ventilation needs improvement and their alcohol is now on the crappy «burg» system aka measured to the tee.
I do enjoy this place and they have live bands every night. Killer Flamingos are here tons get and they are great!