Pep Boys

Very impressed by Chase. Pleasant to talk with on the phone, professional when dealing with my transaction. Waited for my vehicle and witnessed phone conversations and transactions and with each one he truly put the customer first. Exceeded my expectation.

Place is a joke, my son went in to have an oil change they charged him for an extra quart of oil that it’s impossible for his car to take. Asked him where the oil filter was located and tried to replace his air box when nothing was wrong with it.

I’ve been doing business with this store for 5 years and they have always treated me right. Chason has been the one to consistently be there making feel like my problems were his to solve. I researched tires and they ordered what I wanted at the best price available. When a tire went bad they serviced the warranty with no problems. My Subaru needed a head light changed and Subaru quoted the replacement exceptionally high. Pep boys knew a trick to shorten the time and the cost! Are they busy-​yes they are-​must be because I’m not the only one that thinks they’re great. Thank You Chason!!!

Got oil change done and everything was great.
No issues, yes there busy and I waited close to 45 mins, but they treated me right felt pricing was worth service.

My heroes! Chason and his crew took care of my tire in record timing, even at the last minute! Thanks guys, i will be back.

I can’t say enough amazing things about this location. Was in the area on vacation and my car started making a terrible noise. It was towed to Pep Boys because they were open on Sunday. They figured out immediately that I was missing a caliper bolt from a recent brake installation at another shop. They located the part in another city, drove to pick it up, checked all my other recent repairs from the other shop and had it all done before close of business day Sunday.

LIFESAVERS! Got a low tire pressure alert and found a nail in my tire at 6:15pm last night. I live 40 min out of town and had a client meeting the next morning at 8am (panic mode!). Called Pep Boys and Chason let me know if I got in before close (7pm) he’d do whatever he could to help me. I shot over there with 10 min til close and he came out, fixed my tire and sent me on my way in under 5 minutes. I could have hugged him! He was so efficient and actually seemed happy to help, no big deal! I was annoyed with myself, asking for last minute service, but my day was totally turned around by their willingness to help and their service.
This is not the first time they’ve helped me in a pinch — Thank you Pep Boys!

This place is horrible. my mom took her audi there to get ONE tire replaced and they scammed her in to getting a 4 replaced it was $ 1098 they also said they were doing the alignment which was about $ 200 and we live in GA 6 hours away on the way home. the steering wheel was all out of alignment. most horrible place and it too 5 hours for a F@##% tire change.

Took my car for repair. This pep boys in destin never call me to tell me what was going on with my car. I called the finally gave me a price for repair .they told me if I got the car fixed they wouldn’t charge me the diagnostic fee of103.00 .they gAve me the price for repair and told me now I have to pay them the diagnostic fee. I said I was told no fee if I repaired the car. The gave different prices and customer service sucks. I didn’t even get a thank you for business .sad sad business …

From oil changes to brakes, we’ve given these guys more than one opportunity to earn/​retain our business. They seem to stay busy but no doubt capitalize more on the tourists than in offering a level of service to encourage repeat business. There is an option on their website to schedule your service and thereby negate the long wait times. However, upon arrival they simply shake this off as a corporate move that they say is impossible to integrate into their business. This results in them asking if you are going to leave your vehicle with them for the day even for simple things like an oil change.
On one visit just the negotiation for the brake job was exhausting! They had an online special that I described to them but seemed foreign to each of the guys at the counter. They came back with a quote twice as high as the special and only when I was leaving did the manager come out and explain to me that he’d offer the deal and apologized for the employee saying there was a lot of training yet to be done.
Another visit was for an air conditioning recharge and once more I pulled up their online special only to get there and have them tell me it would never end up being that cheap. During the same visit while getting an oil change they identified a repair I needed and quoted it at over $ 200. While at the counter I found the required part for $ 30 and showed it to them. They said they get their parts elsewhere and can’t control/​adjust pricing. I passed on the service and left with just an oil change 2+ hours later even with having scheduled an online appointment.
As you can see, they’ve been given multiple opportunities to earn our business but each time failed miserably. In hindsight, we never should have went back after the first visit. The only way I can imagine they stay in business is by sticking it to the tourists who have no other choice but to agree to their fees and long waits given their situation. Hopefully this helps in your search for a reputable auto service business.

These guys are great! Everyone was extremely friendly and very competent. I had had a flat, had the donut spare on my car and was leaving this morning for an 800 mile drive home. They got me fixed up in short order. The AAA guy that changed my spare said they were the «Go-​to» guys in the area, and he was right! Looked over some of the old comments, I understand they have new management now. I couldn’t have been happier.

This place is ridiculous. I needed new tire sensors put on wheels. I provided the sensors. I had spoke to several places that gave me an idea what to expect. 1.5 to 2.0 hours of labor cost total. (roughly 200 dollars) This place wanted to charge me 1.5 hours per wheel totaling over 500 bucks. CLEARLY A RIP OFF!!! I wont be back there and I will make sure others don’t go as well.

In the past, I thought this was a solid business who did right by their customers and would continue to receive my praise and my business. In light of the past few visits, however, I don’t think I will be doing business with this Pep Boys going forward.
Like I said previously, I get Pep Boys to do the things I’d just as soon not do, since it’s easier and faster to get it done in a garage rather than in my driveway. The last few visits, though, have really rubbed me the wrong way. What used to be prompt communication to ask if I wanted additional service done (which I don’t; I know what’s going on with my vehicle and explain to them EXACTLY what I want done, but thanks) became getting a phone call 3 – 4 hours after dropping my vehicle off for them to hit me with some over-​the-​top unsolicited work, and when I turn them down my original request becomes more difficult and more expensive.
I realize that encouraging services at a garage may be good for business, but don’t forget that, like plumbers, people are already expecting to be taken advantage of by mechanics. So when I go from feeling like a customer who’s getting value out of my business to feeling like I’m being treated like rube getting fleeced, I’ll bust my own knuckles.
Which I did, even though I wanted to pay someone else to do it.

On vacation a long way from home, car won’t start, insurance got us towed to Pep Boys only to discover they went home early, supposed to be open until 7pm (didn’t mention that when I called them) & had no clue if they’d be working on Labor Day. Had to be towed somewhere else for help. Thanks for your lack of service & poor customer service skills. Won’t be giving you any of our business!

Hands down the best tire service store in Destin. I went in a few months a go to get a flat repaired and the service was awesome so I went back when I had a valve stem break. It was 6:30pm and they were packed and closed at 7:00pm. The guy behind the counter said «don’t worry about it we’ll get it done before we close» and literally it took them 17 minutes from start to finish to change a valve stem on a F250. Great job, great service.

Avoid this place at all costs. Customer service is at a complete loss with these people.
I pull up at 6:40pm (they close at 7) with a completely flat tire.
3 dudes standing behind the counter. One guy asks «what did you need?» I said I have a flat tire. He tells me he can’t get me in. I asked what time they closed and he said 7, so I look at my phone for the time.
As I walked out he quickly states he’ll «throw some air in it for me». I told him to don’t worry about it and drove home with the flat.
I would literally rather damage my wheel and tire than have this lazy and completely unreliable shop touch my car.
You’ve been warned. If they treated me like this with something as simple as a flat tire, imagine how they will treat you when something bigger happens.

Don’t trust these idiots with your car! They’ll up sell until they’re blue then instal parts incorrectly making your car unsafe on the road! Go elsewhere!

Chase and Joe from the store were very friendly, helpful, and courteous. My a/​c had quit blowing on my 08 odyssey while we were on vacation and they got me in right away to be looked at. They did a diagnosis for me, and did not even charge for that. The fix was a little more complicated than they originally knew, but I don’t believe that was their fault. Overall I was more than satisfied.

I took my car in cause the AC went out on my drive to Destin. The AC came back on, but I wanted to get it looked at. Chase at Pep Boys told me that since the AC is working currently, he would just be taking our money. They explained to me what the problem most likely is the resistor. I appreciated their honesty and that they really had my best interest in mind.
Thanks guys.

The regional manager contacted me due to this Unilocal Review, looked at the bill & payment, and refunded me the disputed amount. Thank you Victor Debroux for getting this taken care of. This was my only complaint. Other than that the work was well done & completed quickly.
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The starter went out on my daughters Toyota. My only complaint was a phone quote of $ 260, but the actual bill was $ 338 for some unexplained reason. The staff was good, place was clean, work done timely. But the price of a starter should be an easy telephone quote, one item, 1 hour labor. I am an auto mechanic but don’t have a car lift on vacation in Destin Florida.
Its an easy repair on a lift. The hour labor charge is correct. The price of a rebuilt starter at NAPA was generic $ 97; Bosch $ 187. Pep Boys used a generic rebuilt, so their cost and labor cost was maybe $ 150; so ~$ 190 profit to owner for an hour job. Not bad if your the owner; bad if you’re the customer. The $ 260 I thought was fair. If I had to do it again I would have replaced it myself with a NAPA by jacking the car up.
May as well save the $ 190 and take the bride & daughter to a nice dinner with WINE!