Big Al’s Cellular Repair

CAUTION DON’T DO BUSINESS HERE!!! If you are looking for great customer service, honesty, integrity, and professionalism from ownership when resolving issues, this is NOT the company. The first red flag was the inappropriate conversations being discuss in the background that I could hear clearly over the telephone. I phoned Big Al’s Cell Phone Repair on 01/​28/​2016 at 10:30 AM and spoke with someone in regards to repairing the screen of a Samsung Galaxy Note 3. I was quoted the price of $ 125.00 and was told that they current have one screen if I gets there before 5 PM they could fix my phone the same day. I explain to the guy I work in Allen, TX, and it will be right at 5 PM. I called Big Al’s back at 4 PM when I left work to make sure they still had the screen and also verified the price to repair. I was still quoted $ 125 before I headed to the phone repair shop. Big Al’s price was lower than other places I checked. I made it to Big Al’s a little earlier than 5 PM and the guy that took my phone asked my name and put it on a sticker on the back of the phone. I asked about a receipt/​claim ticket with the prices on it the guy stated they do not give out any. I then placed my phone number on the sticker and asked is the $ 125.00 including tax he stated no. I called the repair shop the next day around noon, and my phone was just being worked on, and I was told it would be ready in the next hour. I left work at 4 PM and showed up around 5:30 on 01/​29/​2016 to pick my phone up. Upon receiving my phone, I notice that the silver casing around the screen was severely damaged and asked the tech what happened. The tech stated that he just took the new screen and its casing and put it on my phone. He then said if I wanted my casing back, he could do that, but my phone would not be ready until tomorrow. I cannot understand for the life of me why someone would put a damaged casing on a phone that had no damage to its original casing. I flipped the phone on the back and noticed that someone wrote $ 189.44 on the phone, which was not the price I was told on three different occasions. I asked to speak to the manager or owner, and that is when I met the most unprofessional owner. I explained to Big Al that the price I was quoted three times twice over the phone and once when dropping my phone off was $ 125.00. Big Al’s stated that he would not honor the price, and it would be $ 189.44. Big Al stated that the employee gave me the wrong price and he could not make any money repairing my phone for $ 125.00. He then stated that he would take my phone (that he has had two days at this point) and place the broken screen on the phone. I explain to Big Al that I have driven to his location two days and would have to make a third trip from Allen to pick up my phone rather he repairs it or not, and this has been very inconvenient. I explain to Big Al that his employees are an extension of him and his business, and he should be more than willing to accept his mistake. This was not the case with Big Al, I made a third trip to Big Al’s to pick up my phone and paid the $ 189.00 and had to demand a sales receipt. I informed Big Al at the time of picking you my phone that there are consumer protection laws that protect us (the consumer) from this type of unfair business practices. I assured Big Al that I will make sure this does not happen to another customer.
I would like anyone who has had a similar experience or a bad experience with Big Al’s Cell Phone Repair located at 105 N Lyndalyn Ave Desoto, TX 75 115 to contact at
. Please share your experience with me so that we can make sure Big Al’s does the right thing each time for every customer.

WHAT. A. JOKE!!! If you EVER find yourself in need of a phone repair, DO NOT COME HERE!!!
I cracked my iPhone 5c screen and paid $ 90 to have it replaced. The screen «looked» great but caused major problems for me subsequently. Photos taken from my camera were blurry and I experienced EXTREME sensitivity, to the point that the phone would get stuck on mute, speaker phone, and other random screens without allowing me to exit. Sometimes it would not even allow me to answer phone calls or texts which caused me to miss out on business opportunities as a hairstylist/​makeup artist.
I took the phone back several times to have the screen replaced only to be told that they did not have my screen in. Last night my phone fell and has a crack in it again. I called to see if the screen for my phone is back in and was told that they have 500 of them but cannot replace it without charging me due to the new crack. Now, they already OWED ME A NEW SCREEN FROM THE DEFECTIVE ONE THAT THEY INITIALLY SOLD ME but have the audacity to charge me AGAIN. I do not recommend ANYONE to support or do business with this establishment of con artists. I try to support small businesses, ESPECIALLY black owned but I get SCREWED 80% of the time. I am currently working to find out whether or not they are even an authorized Apple service provider.
DO NOT WASTE YOUR TIME HERE!!!

Terrible work. Basically ruined my new Galaxy S6. Quoted a price for screen replacement, then jacked up the price because they damaged the back and had to replace it too. Got phone back but mounting tape was blocking backlight on button, so I took it back. They kept it another whole day (3 days total) and when I picked it up the inside of the screen has a smudge in it, it is scratched on the under side of the glass, backlight still looks funky, and both front and back are falling off because they tried to reuse the original tape. Worst possible job, and this was a $ 250 repair! Very unprofessional too. Every time I went in they had friends hanging out joking around and cutting up. You’re better off ordering the parts, watching a YouTube video, and fixing it yourself.

Where’s the NEGATIVE STAR?
«Big Al’s» ain’t big just Al and company. They fixed my screen and messed up my phone.
I turned in my phone to get my screen replaced. (I dropped my phone for the first time ever and HAD to get it fixed.) It wasn’t «Al» but his brother who replaced my screen. After I noticed my phone not going black when I put it to my ear, I took it back Big Al’s. The brother fixed the issue but screwed up my fingerprint scanner. After going round and round with him, he tells me to come back the next day. When I showed up he says «Big Al» says there is nothing they can do about the button.
So they halfway fixed my first issue and tore up the main function of my phone. DO NOT GO HERE! They do have a sausage place next door. (I probably would have done better having them look at my phone)