Vapor Haus

I had the distinct pleasure to spend some time at Vaper Haus. Since staring to quit smoking I have been in and out of Vape shops and most of the customer service I received was lackadaisical at best. You get the «I’ve explained this 100 times attitude. » I was surprised when I received excellent customer service from this store. I want to thank J.P. for his help in my quitting smoking and his patience and good conversation. Nice atmosphere, good people, good prices and service make this the place to go for your modern Vapor.

He was incredibly helpful. I lost the set screw for my atomizer and he went above and beyond what I expected and found one that worked. I will be returning as long as I am in town.

Ok so here’s the deal, I came into this place knowing NOTHING about vaping, and left knowing just slightly more than I had walking in, $ 100 short, and a kanger in my pocket. The 3 stars I’m giving are because the staff was super friendly and patient with me, but the particular sales women that helped me was not able to answer my questions.
For example, when I asked her «what is the difference between High and low ohms» she basically just read the box of the kanger product I was looking at. The only thing she told me that wasn’t on the box was the average measurement of ohms commonly used. After doing my own research I learned an ohm is the measurement used to indicate the amount of resistance in electrical current.
Maybe my questions were not average for the typical vaping person, but I was and still am very curious about how the products actually work on a mechanical level and she did not seem to know much about that.
Another question I asked was about how wattage, voltage, temperature, and ohms effect the performance of different models and she just answered in a bare bones way…“higher temp burns hotter, more watts is more power… etc” that’s not exactly what she said but the point is she was beating around the bush and I feel that was because she didn’t really know.
Maybe I’m being too critical, but the bottom line is the sales women, while extremely friendly and patient with me, just did not seem to know how these products actually work.
With all that being said I want to stress one last time she was very friendly and patient. While it would have been nice if her knowledge of how the products actually work was better, the costumer service was very good and because of that I will continue to shop there if I continue to vape and ever need to buy more juice, tanks, etc.

An exceptional customer service experience. I went in as a 30 year cigarette smoker, set in my ways. The staff let me sample product and explained how their kit worked so well that I decided to purchase one. They walked me through step by step and made it easy to understand, even answering questions by phone.

This is my go to shop for anything vape. My mom has been a customer since they’ve opened, and I followed shortly after. Friendly knowledgeable staff and awesome point system for frequent buyers. Would definitely recommend.

The only place to go for your vape needs. I drive over an hour from my place in the city to Vapor Haus and it is absolutely worth it. JP is the owner and he’s usually in the store, he and his staff are very friendly and knowledgeable. They will always go out of their way to help you, without trying to upsell you to something you don’t need. The prices are fair and there is usually a sale going on for something as well. I very highly recommend this place if you want a friendly and no pressure place to get you vape supplies. The juice is wonderful as well!

The owner is one of the coolest guys you will meet. He is genuinely caring and friendly. The shop is great to hang out at– pure feeling of welcome whether you are there to hang or buy. Prices are fair and everything you buy is guaranteed. Visit, you will see.

Wow! A couple of night ago I went in about an hour before closing time. I’ve only vaped one other time a couple of years ago. With all of the «fancy lingo» for parts, I was a complete newborn. I explained this to Joe when I first came in and after a HORRIBLE experience at another vapor shop, I felt at his mercy as I am trying to quit smoking and the thought of having another cig that night made me sick, so I was praying that I would walk out the door with an e-​cig. I asked a dozen questions and Joe answered in a language I could understand! I tried out a lot of different juices, and was not decisive on what I wanted to go with because there’s a lot to consider when your spending money and your depending on the e cig to match your needs. I felt SO bad for Joe. I can be a slow learner and my brain was fried that night. I explained that to him and he was so patient and understanding. He ended up staying about 40 minutes after closing time just to help me. I could tell he was anxious that night to leave but he remained very kind. It was cool that instead of him giving me the boot at 8 and making me come back, he allowed me to stay to figure it out. I’m very grateful to him for that. If I hadn’t been so desperate I would have been more considerate and came back the next day. THANK YOU Joe for making me feel important. You’re super knowledgable, I 100% recommend Vapor Haus for anyone looking for help. I know this is a long review, but I can’t leave out today’s experience– I was trying to refill my juice in a parking lot that happened to be 2 minutes away from the store. Being a «newbie» I thought I was doing it wrong I was like s@it! So I rushed there and went in with my e-​cig taken apart. I walked in sort of in a panic and met Rich, he’s amazing. I love him and am going to go back to see if I can get some more tips so I don’t ruin my expensive e cig. He was actually helping another customer, who was sweet!, and he took a few minutes to tell me that I was doing it right! I felt retarded. But he also explained to me how to clean it and even «fixed» my coil I think, anyway my puffs are awesome now better than before! I want to know what he did! Hope he’s tolerant with me again I look forward to visiting them again and overall I am SO satisfied and I feel confident about my choice. THANK YOU guys! Way to go on making a chic like myself feel welcomed. Much love!

JP quoted me a deal in a email for a free 18 650 Sony vtc4 with my purchase of a mod. After I purchased the mod he wouldn’t give me the battery. He said that he was no longer running that promotion which was never indicated during the sale… Im just saying, that’s shady business to a customer who spent over $ 100.00 on a mod…

They are now getting a bunch of new affordable mechanical mods. Hands down the best custom handpainted and engraved mods. This place was out of all of the juice I wanted so JP brewed up a strawberry cream that was really really good. I hold this best shop in the Chicago land suburbs tied with lake Zurich.

You lost my respect for this store, you cared more about shooting the shit with your buddy JP, than helping me.
Edit: I have gotten some jackasses giving me backhanded «compliments.» When I walk into a store with the explicit intent to purchase products, and I cannot get the shopkeeper to sell me product, the store is failing its purpose.

JP is extremely knowledgable of the products he sells and is dedicated to providing his customers with a great experience. I personally enjoy the Kewl Honey Wood Tobacco flavor, mixed with one of the menthol juices. The ecto cooler is another one of my favorites. You can’t go wrong with any of the Flavors made by the Vapor Haus.

Great please great people except for the Asian dude makes you feel low cause he knows everything and sort of puts in your face and dosent really help you with question willingly and when he dose its in s rude way other wise jp and joe and Steve and the other kid are all great people to be around

This place has a great selection of liquids, and fairly stellar staff. I came in to see a «bar» full of people, getting help (from staff and each other) on how to make builds, fix mods, and generally just socializing and having a good time.
If I lived closer, I’d be here regularly.

JP and the rest of the staff are very knowledgeable and cool guys, always very helpful when you’re on the fence between juices, tanks, etc. Haven’t found a better selection of flavors and premium juices are unbelievable. Did I mention every is a hell of a lot less expensive than most other stores? *cough* Cignot *cough*

Chicagoland vapers, this is a great B&M. Nice selection of gear and GREAT prices! Also a full line of 100% VG juice. Great service from the very nice young lady behind the counter. This is the first B&M I’ve seen with a full line of Aspire products. This is definitely a must visit!