Two Men and a Truck Des Plaines

It is a real disappointment Unilocal doesn’t allow a 0-​star rating.
Starting in late March, we began obtaining quotes from a variety of moving companies in/​around Chicago. Two Men and a Truck in Des Plaines was recommended by a friend who used them to move a few months back. Perhaps between then and now something has changed in management and customer service.
I submitted an online request for a quote and received a quick response from Cody Sero, a customer service agent. That was the last time he was quick — or even responded without me prompting him a few times. Between March 28 and April 13, I emailed and called numerous times asking him to finalize our move. On at least 2 occasions, he indicated a specific time he would call me. Those times came-​and-​went. No call. No email to even say, «Hi, I am running late,» or «I will buzz you tomorrow.» Nothing. Instead, I had to follow-​up again with him.
I own a small consulting business. If I treated my clients or potential customers like this, I’d be unemployed in no time.
Thankfully, we had secured quotes from other companies. And when I contacted the next on our list, they got back to me in minutes (not hours or days) and within 30 minutes we were confirmed for our move. Not sure why this escaped the folks at Two Men and a Truck!

DO NOT USE these movers. They under estimate on their bids for your service. You will be surprised when your mover settles up the final bill. They fully admit to misquoting and then attempt to waive a small amount off to «make it right.» I couldn’t be more disappointed in the company/​GM. I will NEVER use again. I recommend that no one uses them. #cheated #ripoff

Originally hired this company in January for a move. I purchased the insurance as well. The movers broke an expensive piece of furniture and it’s been nearly two months and they still have not been able to fix it or replace the piece. Extremely incompetent staff at this location. It’s been a huge waste of my time constantly following up with these guys; I’m going to take this situation to the next level with my credit card company, attorney, BBB, Angie’s List, etc…

If I could give zero stars I would. They stole my flat screen TV, stereo system and Dell laptop. Not to be found anywhere and No recourse from them at all. Plus they totally broke my door frame. They took off a back door and the frame is 2 inches off the wall. And they won’t fix it. Blaming how the house I live in was built! I highly recommend you find another mover. Plus a total rip off cost 1200 for a truck load going 10 miles. Never again!

FYI: Two men and a truck decided to step forward and make things right as far as the move. Thankfully, they are reimbursing us for the damages.

The young men who did the moving ripped me off. In defense of management they did reimburse me. To find my belongings missing after I tipped each young man left me disappointed and eventually really angry. All other aspects of the experience were good.

I was shocked by the experience that I had from two men and a truck. I had a window of delivery from 12 – 2 and the office staff never bothered to let me know that they were going to be late. They did not even call or communicate. My wife (after 8 hours of waiting for them) was talked to rudely and was told «we are moving tonight, chill out… your husband said it was okay»…when I never said that at all. The delivery guys were highly understaffed. Instead of two men and a truck, I had one person show up. He was great and had a good attitude. I however had to help him move for the first 3 hours till a couple more people turned up to help. It is disgusting how 2 men and a truck treat their employees and their customers. I will never recommend or use you again. Guaranteed.

Avoid! They quote under budget then over charge after the work is done. They show up late and drag their feet. They are disrespectful of the buildings they move. Stay away! Any mover is better than putting up with these guys. Be warned

«Eek! Methinks not» is way too generous of a rating for this company. Unilocal should offer the option for negative stars, but until then one star will have to do.
Let me begin by saying that while this review is for this franchise location specifically, TMT Chicagoland, LLC owns several franchises in the region… so do your homework!
I am relatively new to Unilocal,and boy do I wish I had read the Unilocal and BBB comments before I hired this moving company. Reading all of the negative comments was just like reliving the most aggravating experience I think I have ever had with a company that I paid for a service. I was very, VERY close to stopping payment on my credit card and I still half wish I had done.
I hired Two «Men» and a Truck to handle my move from a 1 bedroom high rise condo in Chicago to a single family home in the suburbs, with a stop at a storage unit. The move took place in November of 2014. Over the past 5 plus months, they have FINALLY resolved the issues that resulted due to their utter lack of professionalism and borderline negligence.
So, what went so wrong? Suffice it to say I was treated to the ‘greatest hits’ of their well documented, unprofessional and apathetic comedy of errors. I say comedy partially in sarcasm and partially because all one can do is laugh at these «men.»
1) Grossly low estimate to trick unsuspecting consumers into thinking they are fair and reasonable… check
2) Moving crew late without the courtesy of a call from dispatch to inform the customer… check
3) Disregard for high rise rules regarding loading dock and elevator time windows… check
4) Damaged furniture as a result of poor training, poorly equipped crew and no common sense… check (I, too, witnessed and photographed unwrapped and unpadded items on the truck.)
5) A significant volume of items being moved to the wrong location, even though everything was segregated by location, stop one bedroom — stop two living room… check
6) Months and months of unreturned phone calls, unreturned emails, etc… check
In fact, one of the most amusing interactions was one I had with the general manager who was kind enough to inform me that the only problem in the entire process was me, in his perception. Quite naturally, I could not care less about his perception. I am only concerned with the reality that these people, from reservations to logistics to claims management to general management to moving crew… are neither competent nor trustworthy.
If, for some reason, one should choose to hire them, please do take my advice… just stop payment on your credit card at the first whiff of trouble. They are not worth the hours, days, weeks and months of unnecessary aggravation.
As a final thought, real men stand up and take responsibility for their mistakes. They also are quick to apologize. No one that I encountered in my numerous interactions, from Brian to Kevin to Jared to Matt, did either.

I had a whole house full of furniture so these two young men had a lot to do. However, after the move I found my vacuum with shattered wheels, many boxes with broken items, and they broke the gate to the back yard of my apartment. I recommend taking their insurance because you will need it.

Very good experience with this company. Although they did arrive late, they did call me with updates to apprise me of new arrival times, since they were coming from another move and were getting stuck in traffic. They took wonderful care of all of my belongings, even re-​wrapping some things in shrink wrap to be sure that nothing would get scratched or jostled during the move, they even took out to the curb some old furniture that I was going to leave behind so I didn’t have to. Because they were coming from another move, one of the movers felt that he was moving slow and called another guy to work with them but two guys came, plus the original guys stayed so I actually ended up with 4 guys, plus the manager, who also showed up, all of whom helped me move. Needless to say my move was fast, seamless, and the men were all very nice and very accommodating. With so many guys, even though I was not charged extra for all of the help, the move took less time than I had anticipated so I was charged hundreds of dollars less than what I was quoted. Super happy about that! The owner even called the next day to be sure that I was pleased with how everything went, which is really good customer service. My experience was fabulous! Have had nightmare experiences with other movers, however, would recommend this company to anybody.

AVOID AT ALL COSTS!!!
We hired them to move our furniture. They arrived on time, but the two people who came did a horrible job packing and moving our furniture. They took twice as long as was quoted for the move. The movers moved at a very slow pace so they could extend the time as we are billed by the hour. Multiple times we caught them texting on their cell phones instead of moving our stuff.
When our furniture arrived, almost all of the items were damages, with scrapes and nicks on all wood furniture. Why? Because none of the items were completely covered in tarps. When they moved our furniture into the place we moved into, they damaged walls, floors, staircases. Putting holes in our walls.
What made it worse is we called the main office to explain the damages, they requested a list of damages, we provided everything they asked for. After that, they ignored phone calls, emails and assumed we would just leave it be. We have contested the charges, and only after contesting the charges with our credit card company do they miraculously decide to call 2 months later wanting to rectify this situation acting as if they did nothing wrong by ignoring all our calls to them. We had to get the repairs to our walls done ourselves and our furniture is still dented and scrapped all over the place. You cant avoid looking at the damage on a daily basis.
They are crooked, they are sloppy, they don’t care about the customer. All they care about is getting paid.

I will never use this service again or recommend it to anyone.
The leather is torn and ripped on the right arm rest of my chesterfield (due to the location of the damage it can’t be repaired without reupholstering the entire $ 1100 sofa) because it was not wrapped properly, the movers left behind 2 items (fold out table and propane tank) at the previous residence, the movers were 30 minutes late arriving to the first residence, the customer care representative that scheduled the pick up entered the info in for the wrong time causing the move to be delayed by 12 hours-​causing me to delay my move out of state by another day, and both my boyfriend and I had to assist the movers with putting items on the truck and placing them in the apartment.
Due to the level of un-​professionalism (poor time management and improper scheduling), and lack of care for our time and belongings, I take issue with the requested payment including the discount bringing the total to approximately $ 300 (from $ 564). I understand that Two Men and a Truck have the «movee» sign for movers insurance, but the company maintains it’s own insurance to cover additional damages. Based on the quality of the service rendered and the damage to my goods, additional compensation is in order. However, after emailing the claims department, I’ve yet to receive a response.
Evelyn — 7.30.14

Shortly after my Unilocal post, the franchise manager did contact me via phone and we settled the issues in a way that both sides were happy. I was very satisfied after reaching an amicable agreement that was fair. The manager was apologetic and worked quickly once he reached out to me. For this reason, I have upped their rating to two stars, although I would give them a 2.5 rating if it were possible… after going through everything I think giving them 3 stars is too generous for the experience I personally went through with them. I would not recommend them to anybody… hire at your own risk.

DO NOT USE THIS COMPANY!!!
This is actually my third time using Two Men and a Truck. The first 2 times were perfect. No issues, no damaged property, timely and courteous. I have actually referred quite a few people to Two Men. Third time was not a charm. It was the worst experience ever! When I first called I was quoted a price that was much higher than any of my other moves. I actually downsized from a 3 bdrm to a 1 bdrm so I had way less stuff that needed to be moved. So I figured it would be even cheaper than the original quote. So here it goes.
I scheduled the move for July 2^nd. So far so good, I received a call from the driver saying he was on his way. I notice a rented Penskes truck pull up in front of my house. I walked to truck and asked if they were from Two men and he said yes. They sent 2 movers out. One guy informed me that today was his first day. The new guy was left in the dark, he was not being trained, there was no communication. I actually felt sorry for him. There was a horrible vibe from the two movers. The seasoned mover didn’t communicate at all w the new guy. So heres what happened. The new guy literally stood at the truck while the other wrapped all my furniture and took boxes out. So technically I only have 1 mover. In the past the movers have worked together as a team. Carrying all heavy stuff together, taking items directly onto truck etc. Well I basically had a one man team. This guy was carrying all of my HEAVY furniture by himself. Dropping, dragging struggling (which is why I had damaged furniture). At one point he said its going to take longer so I needed to sign the form. The form said that it was taking longer bc of the distance from truck to my home (it was right out front i have pics to prove it) When I asked him why he was saying the distance thing he told me bc he had to drive around the block.(unbelievable) I literally moved 5 houses down on the same street. He also said I added more boxes (original quote was 30). He said I used garbage bags for my clothes (didnt make sense). Now remember I downsized since the last time i moved with them. Right in the beginning he overstacked his dolly and dropped my shoe container which totally shattered. The new guy brought in my 250.00 cabinet and dropped it and broke off the leg. I said something to him and he just said oh. As Im talking to him about this i hear something outside. I look and its all of my boxes lying on the ground. As he was running down the ramp all of my boxes fell. This happened a few times. He comes in and says I just broke an item. At that point in time Ive had it. So I call the office. I speak to Jared who wasn’t empathetic, sympathetic or caring about my belongings. All he said was whats the problem? Did you fill out a report? He had a bit of an attitude. He didn’t even apologize to me. NOBODY apologized to me. I told him that I don’t understand why they would throw someone on a truck on their first day without someone side by side to train them. He didn’t care. That is why it took them so long and why all my items were damaged. He told me he would reimburse my 1 hour. Im sorry but thats just not good enough. My property, my checkbook and my sanity shouldn’t have suffered bc they didn’t and couldnt train someone properly. So they get my furniture to my new place and literally place furniture down and DRAG across my brand new finished wood floors. My floors are ruined. So now here comes the phone calls and emails. I called a total of 7 times and sent 2 emails. Nobody would return my calls. When someone did answer they would keep telling me that managers are busy. I heard managers are dispatching other trucks, they are busy ect. Now I look at my bank account and they have charged me TWICE. It was a holiday weekend as well so basically my checking account was close to zero bc of this mistake. I finally just got my money credited back this morning. 7 days later. After not being able to get ahold of anyone I found the corporate number in Michigan. Now Two men is franchised however they can help get someone to contact you. Within 3 hrs everyone was returning my emails. I do think its incredibly unprofessional to email. Nobody from the office bothered to call me even once. They would only email. Finally Nicole emailed me and said shes sorry they accidentally charged me twice. Then Brian emailed me and told me that they would give me $ 30.00 for my cabinet (thats a complete joke!!!) If i wouldve known that my first time mover and veteran was going to damage all of this property I would’ve insured my furniture through an insurance company. He gave me $ 30.00 for a tea pitcher and 15 $ for my shoe rack. Not to mention all of my broken mugs that I found after unpacking that i wasn’t reimbursed for and my ruined floors. Bottom line if they wouldve actually picked up the phone and called me we probably could’ve fixed this however I will NEVER USE TWO MEN AND A TRUCK AGAIN!!!

Now !!! after agreeing on an amount for the move $ 950.00 for a 2-​bedroom condo with NO living room or dining room furniture, without approval or consent (5 days later !!) they have charged my credit card ANOTHER $ 500.00 bucks !!! for what? I don’t know, I ‘m guessing they weren’t to happy with my honest review of there horrible services? Luckily I caught the charge online and stopped payment, but what a snake thing to do… Wouldn’t trust these people at all… There are a lot of movers out there, avoid these people at all costs, they are a franchise that cheats and steals from people !!!

DO NOT USE THESE MOVERS! I was told that they would arrive between 3 and 5pm. No show. I’m trying to get ahold of someone in their office. No one will pick up the phone. Finally at 5:30, I am frantically calling other movers to get someone over the next day (my lease was up and I had move.) Luckily, I scheduled another mover for 9am the next day. Got a call from Two Men and a F@$k at 6 saying they’re coming over. I told them to forget it. I already had scheduled another mover. All they had to do is call me prior to 5 and tell me they were running late. Simple, right? Of course, their ineptitude prevents such courtesy. This company is unreliable. It’s amazing that they’re still in business. I’m getting in touch with the BBB to report Two Men and a F@$k. You’ve been forewarned.

I cannot say enough good things about our experience with Two Men and a Truck located off Dempster. Our experience was nothing short of outstanding and I would highly recommend this company for your moving needs.
What is normally a highly stressful situation in itself was made even more stressful due to all of the curveballs Mother Nature threw at us recently.
Unfortunately for all concerned, we picked a day that came close to being one of the 15 coldest days ever in the Chicago land area to move our belongings.
These guys showed up ½ hour early and despite the weather, tricky location and poorly plowed roads/​alleys made the necessary adjustments and got down to business.
The guys worked in quick and efficient manner to carefully load our furniture into the truck. We ended up only requiring approx. half of the original estimated moving time.
All furniture was properly protected and everything arrived in great shape.
I have to give major kudos to the driver of the truck who was able to commandeer and maneuver the truck through some tricky snowy spots to expedite the loading/​unloading process.
The movers were all polite individuals and very respectful our home and property.
We’re a very satisfied customer and would highly recommend Two Men and a Truck.
We can’t thank you guys enough for the swift and highly commendable job you did for us. Thank you again! Two thumbs up!

If I could give no stars I would. Mind you I moved in March but this company left such a bad taste in my mouth I’m still coughing up its foul stench.
First, they were late. Bout like 20 mins late but almost an hour. Second, they took their sweet time to move a couch, two dressers, a mattress and a flat screen. Third they were smoking weed bc my ex and I both smelled it and their behavior indicated it.
Finally they delivered all my stuff damaged.
I made the mistake of signing off on it but my ex was furious. He tried to contact the company but to no avail. We’re still waiting to hear back from them. Never using them again!

Recently moved out of my condo back to my parents’ house in Chicago. I had some big items to be moved into their garage & my dad couldn’t do it by himself. E-​mailed Two Men & a Truck — e-​mailed for about 2 weeks with Jennifer. She was so helpful & answered all of my questions promptly. I’m very busy during the week, so e-​mail was the best way to communicate — Jennifer was very knowledgeable and helpful with all the specifics of my moving plan. Day of move, my dad was in charge — as I had to work. Colin & Chris could not been more amazing, he says. They were ON TIME (actually 15 minutes early) on the day of the move. They were very professional & worked quickly with careful attention to my items. My dad was really impressed. They were friendly & made sure all my items were secure & moved them carefully.
As for pricing goes, it is ‘cheaper’ to move during the week (M-​F) but I would pay for it again as they did a great job in wrapping and storing my items. Thanks Colin & Chris. My dad & I will recommend Two Men & a Truck to all our family/​friends who are considering a move.
From start to finish, Jennifer setting up my move & the actually moving process with Colin & Chris, we are very pleased. Thank you for such professional service!