NetXperts Inc

I should have read the other reviews before scheduling my test day to MLK. I went during my test day and they were closed. I don’t understand why they would LET me schedule my test for that day, but then flag me as a No-​Show. Unacceptable. Avoid!!!

I should have paid better attention to the previous reviews. I had a test scheduled for today, but apparently they are closed for Columbus Day :(

A test center is a test center. This one definitely had ancient monitors and mice, but did feature name brand (albeit very old) Dell PCs, which is a step up from the garage specials they usually saddle you with at these places. No, it doesn’t compare to the UIUC office I took an exam at, but it’s still nicer than usual. Other than that… chair wasn’t broken… test started on time… score report printed correctly… not much else I could ask for. There was a bit of a noisy server rack in the little three position testing room I was placed in, but that kind of white noise doesn’t bug me too much. It might others though, so worth mentioning.
Yes, it’s a long way from me, but it was the only place offering the exam I needed at the time I needed. So would I use them again? Well, there’s nothing wrong with them, but hopefully I could find something closer to home.

I have went to NetXperts for quite a few exams. At best they were mediocre and at worst they were rude. This isn’t something I can blame them for, but they are located next to construction which reduces the size of their normally full parking lot. NetXperts is located in the basement and is easy to find. They do a good job of abiding the rules set forth by Thomson/​Prometric and Pearson Vue. You are required to sign in, empty pockets, and show two forms of ID. I have noticed over the past few years they have the best test availability as well.
What I said above was all the good I could say. One day I was stuck in traffic and called them to say I was going to be late. In a not impressed tone, the man on the other line said «If you’re 15 minutes late we’ll have to reschedule.» I know that is the rule but a bit of understanding would be appropriate. Last time I took a test there, another employee was rude. The receptionist went into a room after checing my ID and my signing in. I followed her and she asked if I signed the legal agreement, which I admitted I forgot to do. She said «I didn’t tell you to follow me, so don’t follow me.» I can’t say I was in the right, but a more tactful approach would have been better.
In general, they offer the services they say they do but do it in a rude manner. I went to another location and besides being closer to me, they were kinder.

AVOID AT ALL COST … customer service is AWFUL. Waited for more than 2.5 hours and was just told to «reschedule». Three of us had confirmed appointments with printed receipts, but the central Prometric computer system wouldn’t download. Instead of calling to troubleshoot, the guy made us wait … did little or nothing … and then told us to leave at noon because he wanted to leave at 2PM sharp. No empathy and no service.
Parking is free and was available. The facility is in the basement, no sunlight, and poorly maintained. Advertisements on the wall are outdated for some certifications that don’t exist anymore. One «Congratulations» poster was for candidates passing MS Word 2003. Just shows how much they care about running this business, and that’s the poor service level you can expect too.
PLEASE schedule ANYWHERE else! Save yourself the aggravation. If I could give this negative stars I would, it’s the absolute worst facility I’ve seen in my 10 years of taking IT certification exams.

I went here to take a Microsoft developer certification exam. They provided the service they said they would, but the customer service was extremely lacking. The testing started at 10, the email from prometric said to arrive at 9:30. About 7 people trickled in between 9:30 and 9:45. The receptionist ignored us all, even when 3 people stood up from the chairs and formed a line. Eventually he mumbled that we should sit down, «it would be awhile.» Everything he said was mumbled and I could barely understand his instructions.
Nonetheless we were all soon signed in and taking our tests. Mine was a computer one– it scores you immediately and sends the results off to Microsoft, I guess. The computer was fine, the monitor wasn’t lovely but it was sufficient. While taking the test in the room connected to the reception area, I had to occasionally listen to phones ringing and people talking. Not a big deal because it was pretty infrequent.
I finished, the computer said that I passed. I got up and walked into the reception area and asked the receptionist if he gave me something, or if I would receive something in the mail. He went to the printer, got the certificate. As he came back to me he smirked and said, «What, did you fail?» I don’t think this joke was very funny, and it wasn’t very nice either…
I give 3 stars, since the most important part, the actual test, went flawlessly. But it was hardly a high-​quality experience overall.