Jewel-Osco

The worst deli that I have ever have seen.
First they never (or it would appear) never sharpen their cutting blades. Every single time the summer sausage and other lunch meats looks like ground beef. This never happens at other Jewels that I have frequented. Plus a few weeks back they had a sale on a premium brand roast beef, which they conveniently ran out of then tried to sell a lesser brand at the same cost and had the nerve to tell me that the other customers didn’t mind. They didn’t mind because they didn’t know … can you say bait and switch, if you don’t have the product remove the sale signs from the outer case.
The butcher & fresh fish cases are practically non-​existent.
Now … I walk in, grab a sale flyer, buy what I need that is on sale … then I make a bee-​line to Shop-​N-​Save for everything else. Or if I need to do all of my shopping at Jewel the ones in Niles or Skokie are very good.

Why do I shop here? Good question. I suppose because it’s close, what the turnaround time the last couple of times I’ve been there makes me start to rethink the whole process. 2 weeks ago there was only one cashier on a Wednesday night for about 30 customers. Last night the fruit didn’t scan and they had to call in the back to get a price check on half the stuff. And the manager has to override everything. None of the cashiers are over 21 which is fine but usually there’s no manager around to ring up alcohol. I have a hard time thinking wide Dominick’s went out of business and Jewel still around given the recent experiences I’ve had at this location.

I have complained about this Jewel more times than I can count. Via email, surveys on receipts, in person, etc. This store is awful. The only good thing is that most of the employees are nice and patient despite being overworked and understaffed.
#1 There is no bathroom on the first floor. Yes. You did not misread that. This is 2015, right? I have had to take my toddler (now I find out there is one on the second floor that has an elevator — slightly better, but really???) down the grungy stock room steps to go to the bathroom. Disgusting and ridiculous. Their employees have to endure this daily.
#2 The self-​checkout (and customer service desk) is ALWAYS understaffed. You will stand and wait for help and look around and wave your hands while desperately scanning for any employee to show up and help you. I have seen employees RUNNING to get from one customer to another.
This store is less than a mile from my house; so, I end up there often, unfortunately — at least for certain items that I cannot get at Aldis or Caputos. At this point, I am hoping this Jewel is replaced by a Marianos. My complaints have made no difference.

AWFUL!!! Just went to this Jewel for probably my third time and this will be my last. First, couldn’t even find a parking spot in this pothole filled lot. Second, there is never enough people working the check out. Someone in front of me has some form of food stamps and everything had to be rang out separately. Come on!!! There must be a better way of doing this. OR GET MORE CASHIERS!!! Some of us have to go back to work so these people can use their food stamps. After moving lanes three different times I finally get rung out by Joyce who is just throwing my groceries and cups I purchased, down the belt as she is ringing them out. Jewel, no wonder you are in troubles… Marianos will make you go under. You just don’t seem to hire people that care or have half a brain. Get with the program!!!

This bakery was fantastic in more ways than they know. My friend picked up vanilla cupcakes with hot pink icing on them for my birthday. My birthday took place in a huge gay bar so the pink cupcakes were very fitting. We all ate them as they sang Happy Birthday to me and all was well. The cupcakes tasted so good. However to my surprise the next day the food coloring must have done its trick because all of our poop turned pink (I checked in with all my friends and their duty time). It was awesome! Nothing says Awesome Gay Birthday like the next morning with pink poop, the only thing I wish was that not only was my poop pink but had glitter in it as well! Thank you for the amazing cupcakes and beautiful memory!

I have noticed that the store is making less cashier-​operated checkouts available than before. The store seems to be putting more emphasis on its self-​checkout kiosks, which based on my observations sometimes do not correctly process the money that is entered.
Also, the Driver’s Facility that has moved in next to this store has made it more difficult to find parking at times.

Decent selection of most staples. Pricing as always depends on the sales but they are reliable and convenient. Deli staff is always friendly and there are a few hot items usually available.
There is an Osco attached so you can various sundry items and hey, liquor.
There are several self check out lanes.

I am so mad at Safeway for closing their Chicagoland Dominick’s stores. Now my closest store is the Jewel on Lee St. and I HATE it. I have shopped in a great many grocey stores and supermarkets over the last 55+ years and I can say, without hesitation, that this is by far the worst I have ever experienced. If I could have left zero stars I would have. It’s too dark, which makes it difficult to check the produce — which always contains some spoilage. The selection on the selves is not very good, and is frequently mis-​placed or missing altogether. I could keep on listing things that are wrong with this store, but there just isn’t enough room. I can’t wait until the new Caputo’s opens.

I’ve lived in the area for 1 month and have been to three different Jewel-​Osco stores. I haven’t liked any of them. I visited this location today to check out the floral department. Selection was ‘ok’ at best, prices were fair, but the woman working in the floral department didn’t even acknowledge me when I walked over. Being the only person shopping the department, I expect at least a little bit of customer service. My suspicions about this employee being unfriendly were right when she was rude to another one of her co-​workers. I left purchasing a small bouquet for my MIL’s birthday. Although the prices are good, customer service is horrible.

This Jewel has long lines due to having very few checkouts open. The selection is fair at best as well as the quality.
Will shop at new Caputos when it opens as the staff at this Jewel don’t have a clue about customer service.
JT

this is a very friendly location…

I like this Jewel Osco store a lot. It is close to my house and the customer service is great! Besides the produce being pretty expensive which is a company wide problem, I am very pleased with the meat department which has always been fresh and neatly packaged. (ewwwww, no one likes a dripping bloody pack!)
I always find great clearance finds in the Osco areas especially after major holidays which is a must-​visit area everytime I stop in to shop.

Just another Jewel — Osco. It doesn’t seem as big as the others I’m used to but the staff is relatively friendly and thats enough for me.

The first thing I noticed was NO hand baskets!!! Usually a bad omen, and for me, almost as big a pet peeve as an 11-​item dude, in the 10-​item or less line!
I was pleasantly surprised. Good selection, good prices, and best of all, since I was visiting and didn’t have a Club Card, the nice older checkout lady gave me a generic card discount. I wanted to reach across the counter and give her a big smack on the lips right there! I’ll come back:-)

This is my closest Jewel, but I would choose any other over it. (Park Ridge on Busse is nice). Why? I’ll tell ya why
(1) Not a great selection
(2) too many times I have purchased something to find when I get home it had already expired. (Now I ALWAYS look at expiration dates instead of almost always).
(3) Too many times see rotting produce.
(4) almost always not enough registers open

Coming from MN, I don’t have much experience with Jewel-​Osco; however, the few times I have come they have left me with mixed feelings.
They are a lot like a hybrid of Cub Foods and Rainbow (Minnesota branches). They don’t have as wide a selection as some of the places that I have been to, but it is big enough to make it worthwhile. I’m pretty sure I will be shopping here when I move, because while it is just average it is better than a lot of other places.
There are a lot of good prices, so you can get a lot of food. Good luck having your food bagged. A lot of the grocers don’t seem to have a clue. You can put all the milks together, put the cereals together and the canned food together and they will still manage to put your raw chicken in with your produce.
They get the extra 3^rd star simply because they are the ONLY place that I have found that still carries my hair dye.