Jewel-Osco

The communication between employees is despicable. All they do is talk shit about each other. The white cashiers make fun of the Indian help and the attitude is disgusting. If you hate your job you should have found something else instead of messing up everyone’s day with ur «I hate the earth» attitude. wont go back after the 10plus times this has happened

This is the closest Jewel-​Osco around so I’m here several times a week. The cashiers and people bagging the groceries are always friendly. There are also self check-​out lanes available which are sometimes faster. The prices are reasonable, the produce is fresh, the bakery usually has what I need, there’s a decent deli (with rotisserie chicken that is good for last-​minute dinners)… I will say they don’t stock every item I want (usually something off the natural food shelves), so sometimes I goto the Jewel-​Osco near Randhurst… I’ve always had a positive experience here at this location, with the exception of they don’t carry everything I’m looking for, but what store does???

I came here searching for (3) 9″ cherry pies in their bakery department.
I found 2 of them and politely asked the girl behind the bakery counter if they had any more. She didn’t respond to my question right away and finally said ‘everything we have is out.‘
Not sure if this was true or not. I asked the same question in the bakery department at the Jewel on Dempster in Niles; they were happy to put the cherry pies they had in the freezer in the oven for me. Awesome!
Obviously this employee didn’t want to stop what she was doing long enough to check the bakery’s freezer. I came here in dire need; I won’t be back.

Not impressed with this location at all.
Just shopped their produce department and veg’s they packed in plastic containers for snacking are dated a WEEK ago. Freshness is not big in this department.
In addition, several frozen items I have purchased felt like they had thawed and been refrozen. Things like Morning Star Griller Prime Patties and many different ‘Frozen” pizzas. They need to monitor their freezer temps.
I used to shop at this location several times a week. I can no longer shop there with confidence.

I love this Jewel Osco for two things. The coldcuts and French bread! I don’t buy any other groceries from here (unless there’s an awesome sale) due to the high prices. The ladies behind the coldcut counter usually are really nice, especially Anna! She is such a nice lady who always remembers me and we always have a nice convo while she slices the turkey! The French bread is usually really good especially when it’s nice and hot. That is usually at around 8am and 12pm! Yummmm

Always a friendly and extremely wanting to help staff!!!

I’ve been shopping here for over fifteen years now and have seen a steady decline in the level of customer service (which used to be A+), to the point where long-​term employees who actually seem to give a crap sometimes look like they’re on the verge of tears. Out of frustration or embarrassment, I don’t know, but today was the proverbial «last straw» for me.
The store opens at 6am and I like to get there early on weekends when I know I have a lot to buy. A decision was made a few years ago to not have a Cashier working until 7am, forcing all customers to use the self-​checkout lanes before that time. No big deal… I started going in later and would normally get to the one and only open Cashier lane by 7:30.
Same routine today, only to find out that the Cashiers’ hours have just been changed again and they don’t start until 8am now. So what we had at 7:30 this morning was nothing short of an epic clusterfuck. One employee running around trying to work all self-​checkout lanes as customers continued to get backed up in line. Since I had a cart full of stuff, it took me over 20 minutes to checkout, receiving no assistance whatsoever to help bag the groceries. I don’t mind bagging them myself but it was a nightmare today as customers were lining up behind me. About halfway through, a young man showed up who I know helps bag groceries in the Cashier lanes and all he did was stand around like a deer in headlights.
The fact that the «self-​checkout» lanes require an employee’s assistance for you to use coupons and pay by credit/​debit card is a complete joke in itself that makes the process even slower. I felt bad for the woman who was running around trying to do it all because she was apologetic and clearly doing the best she could. Whoever made the decision to start the Cashier even later on the weekends shouldn’t be in a position to make those decisions. I can understand it for weekdays but on a Saturday it was just plain stupid.
There are plenty of other problems, too, such as expired products on the shelves, a shrinking selection of name-​brand products to make room for generic crapola, and prices that still haven’t come down low enough to compete with Meijer or WalMart. I won’t even buy anything from the liquor section anymore because the bottles are caked with dust, which I have complained about twice in the past with zero results.
I think I’ve kept coming here out of habit over the years and today was the last kick in the pants I needed to finally change my mind.

One of the smaller Jewel stores I’ve been. But people were nice and eager to help.

It would seem that this Jewel-​Osco has the same Human Resources department as the Target in Rosemont. People have no idea what they are doing and aren’t very helpful.
I went to the service desk to get an I-​Pass and had to wait 5 minutes before anyone showed up. Then the guy came out and disappeared into the back room for another 3 minutes.
You’ll be lucky if you can get any help in the aisles. I wish you the best with that one.
The deli section had 5 kinds of roast beef and I was curious about Chicago Style, so I asked the man at the counter what exactly made it Chicago Style and his response was, «Um… I don’t know. It, uh, tastes like… different. It’s Chicago Style.» I said, «Gee, that sure was helpful.»
WTF???