Harken Health

Horrible customer service. Stay far away. I know it’s hard to find good health insurance these days… Good luck.

Everyone calm calm down. You all know that ALL the insurance companies were SLAMMED this year, especially since BCBS pulled out of hospitals and Land of Lincoln pulled out of U of Chicago. People changed at the last minute. And YES I did get call backs. Some of the customer service bad, some good, depending on who you speak to.
The new days of out of network high deductibles has come or ALL insurance companies.
My premiums is 130 $ less a month than BCBS or Land of Lincoln. HOWEVER, the Prescription coverage is A W F U L. So am actually spending about 100/​month MORE overall bc I am paying for prescriptions FROM CANADA because they either are not covered, or covered at 350 or 200/​month EACH for non generic. So watch out. I am happy I discovered the Canadian pharmacies and my drs. now phone into them directly.
HORRIBLE PRESCRIPTION coverage except for Generics!!!

I was hesitant to go for my yearly check-​up, because some of the reviews were pretty bad.
Unlike the other reviews, I had a great experience. I visited the DP location and I really liked how clean and modern the office is, reminds me of a spa (I know that might sound strange). Anyways, everyone was friendly, Doctor Blanca Baldoceda was great; genuine, kind and approachable. Before seeing the physician I was greeted by Marc, one of the Health Coaches and he was very friendly also. All in all I would have given them 5 starts but the coverage on prescriptions is pretty lousy, way more than BCBS.

My job is all about insurance. I know what insurance does and doesn’t do. I have had a rough time getting answers from Harken. They seem to be a new ‘brand’ of United Healthcare. I can go to their office as much as I like/​want, they told me. But I don’t want to go to their office. I chose this because the ACA web site said your plan had my Dr in network. Like the other lady said, Just not in the Premier Network. It’s so much double talk and bait and switch. I will say my Rxs were cheaper. It just seems like they would provide genuine, honest information when asked. Nope. New name. Same game.

Harken Health is the absolute WORST. Avoid at all costs. Run for your life. They suck. I signed up because they said they had my doctors in their network and would pay for my son’s prescription. Once I was signed up, it was a very different story. If you want to take your chances with their «health centers», good luck. It’s a joke.

I was forced to cancel BCBS because I am having a baby and if I wanted to deliver at Northwestern I had to use Harken, Land of Lincoln or Coventry. I chose Harken since all of the other companies had terrible reviews and Harken was new with no reviews. Either way I felt like I was gonna be screwed for leaving BCBS.
At first I was very upset because i received a bill from my son’s pediatrician for $ 300 and I pay $ 500 per month for insurance. When I called to find out why after being on hold for 30 mins I could not reach anyone so they said they would call me back and never did.
I just called again as Northwestern sent me a letter saying I am not covered and I was able to reach someone after 10 mins which was a relief. Neither Northwestern or Harken know why Northwestern sent me that letter because I am covered. Such a joke.
I was finally able to ask why I received the bill for my son and they said because that pediatrician is only in the network and is not part of the PREFERRED network. Ahhhhhhhhhh.
So my advice is this… make sure whoever you go to is in their PREFERRED NETWORK!!!
Go to their website, choose more, choose search Drs, choose zip code and speciality. DO NOT HIT THE BUTTON FOR HARKEN PROVIDERS ONLY, hit search. On the left side a box will pop up and choose Preferred Network.
I am giving 3 stars because I was able to reach someone and they were able to help me not make the mistake of taking my son back to another pediatrician that is not in preferred network.

My company switched to Harken so I had no choice. It is impossible to get through to customer service. In the middle of February, someone finally called me back when I used the call back option. It should not have taken that long for them to get it together. They have denied services that I need. I paid for the Gold membership so I can receive better care and not pay so much out of pocket but that has not been the case. It’s like money going down the drain. This is the worst insurance I have ever had. To me it seems like a scam!

Best thing I can say «the wallet card is nice».
Called for appointment and they sent us to the ER! No dr can see you for 3 weeks. I’ll be well in 3 weeks. Thanks but no thanks.
We got here because our BCBS program was cancelled. We had BCBS for 25 years and it was great! Next year we will be good back to BCBS where our thoughts and feelings are heard. BCBS is the gold standard of insurance. Can’t wait to go back.

I had a hard time with customer service but they are working out the kinks. I spoke to a lady at my local office named Mary V. Who was so wonderful and she was so kind to me. I have a chronic health condition and had a surgery coming up and needed approval for medication and she acted for me right away despite me trying for four days to reach someone through the customer service line. She understood my whole situation and made sure I was taken care of! Thank god companies have people like her working for them. She is what made my whole attitude change toward the company after not being able to reach anyone. Now I have a contact. Just give this insurance company a chance to deal with the beginning of the year and all the people who signed up for their services. I would wait a few months and if they don’t turn it around then we have an issue but Mary was great to me!!! They do offer great prices.

Signed up for Harken Health because my previous BCBS PPO does not now include most of my physicians. It has been impossible to reach Harken customer service by telephone. Hold times are astronomical. I left my call-​back number as an option, and never received a response. Hire and train more service reps… please! Never had this problem with BCBS!

This is the worst customer service EVER! I called three times and left my phone number for an agent to call back. Im still waiting a week later. I paid my premium on December 26 I received a bill in the mail January 4 stating that I needed to pay my premium. I didn’t receive my insurance card until January 15 half the month already gone! Nothing like leaving your customers hanging.
This will be interesting to see if the health care at their clinic is any better than the nonexistent customer service

Despite having paid my premiums, they have yet to ship membership cards. Also, they quoted me inaccurate information about drug coverage. Naturally I called them to see what they could do to remedy the situation, but it is nearly impossible to reach their customer service. While they give you a call back option, they don’t actually call you back, so really it’s a «we’ll get you off the line» option, moreso than an actual «we’ll call you back option».
As I’m writing this I have been on hold for 31m.
And now I need to pee.
STAY VERY FAR AWAY.

3÷2÷16 Called for a quick apt for something minor, got a call back in 20m. Could have gotten in one day but had sched conflict. I’ll report. First visit there. Wanted to check it out.
1÷14÷16 Update: Was holding my breath on a prescription that I picked up today for a 30 day supply that BCBS was charging me $ 30 for last year. $ 10! So far, GOOD. Had another that was Zero that’s now $ 9. Probably easy to adjust to United Health’s preferreds’.
Bill payment MUCH easier with a credit card online or on phone then BCBS.
Took the train to Chicago. 15 minutes to get to the train, 22 minutes later we were passing right by the Harken Health center downtown Des Plaines. 37 minute trip in total, about the same as driving from Barrington straight down 14, lotta lights. Driving probably 30 – 35 minutes, haven’t been there and hope I don’t need to go there but not far.
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This is the only suburban location of the 4 new Chicago area Harken Health satellites.
A-​OK so far.
Conveniently located in a former restaurant space and easily accessible in Des Plaines, near Route 14, 45 and 12. Close to 294 and Golf Road. Walkable from the train.
Basic signup and phone waits haven’t been any worse than the generally bad long waits for any other major Health Insurance provider. Once you get through, people seem generally interested in assisting you, yes like most other major insurance providers. Time will tell if Harken Health lives up to what sounds like a good holistic community preventative health maintenance concept.
«THE HEALTH INSURANCE YOU NEED WITH THE HEALTH CARE YOU DESERVE»
Fingers crossed. My goal is always to never have to GO anywhere other than a once a year physical to my regular GP.
Harken accesses United Health’s enormous provider Network. We fled a formerly OK BlueCrossBlueShield PPO when BCBS canceled and replacement gutted the top tier hospitals choices and that PPO in 2016.
BCBS wanted US to trust THEM! that they were going to add back in more hospitals!!!