Frank’s Lawn Mower Sales & Service

Stay away from them they used to be good and honest now they won’t see a dime from me again I waited 3 weeks then Tim the owner told me I need to buy used lawn mower cause the bracket holding one screw for the cab rated yea well I sure got home there was no gas that’s y it wasn’t working when you call there they tell you thell call u back no one calls back

These guys know their stuff!!! I have been to several small engine repair shops and this one is incredibly reasonable and do it right the 1^st time. You may not be in and out in a couple of days but that is because others find them equally as good. I would recommend this shop to anyone.

Tim and the rest of the staff are very professional and take the time to explain the specific problem (s) with your machine.
Over the years they have performed repairs on my lawn mower and two-​stage snow blower — always exceeding my expectations in providing timely repairs at a fair price.
I would highly recommend Franks as a place to not only have repairs performed on your mower n blower but also to consider a NEW purchase of such.

I called this place 3 times now. All I get is the answering machine of some old message from Christmas time? I need my snow blower fixed. I guess I will go in another direction.

The hours are the worst, I mean common who closes at 4pm during the week. I guess the rest of the world doesn’t work during the week. When I did go in to search for a part, the guy goes to me this isn’t a good time. Considering the fact that I was the only person in the store.

do not hire these people! the other day i called and made an appointment and they never came. they never even called to tell me where they were. i had to work at 4pm and didn’t bother waiting longer for these people. i waited three effing hours & no contact from them. if i could give no stars i would! listen to my review & the other negative reviews because these people are shady!

Sold me a lemon lawnmower, never could repair it, swore he would make good on the mower, at the end of the warranty dumped me.

We took our snow blower there before the Chicago Blizzard on 1÷30÷11. The lady said it will take a week to get it back. Today (2÷22÷11) we still have no heard from them. So I went ahead and gave them a call and asked for an update on our snow blower. For one thing, the shop is VERY SMALL. He could have just asked another employee or looked at our blower and given us the update. He was being rude and pushed to get my information to call me back. I proceeded to tell him, «why do you need to call me back? Can you just give me a quick update on our blower because it has almost been a month» he then asked me that he will check on our blower and let me know. He NEVER apologized for the delay, he just put me on hold. After holding on the phone for about 10 minutes the line was hung up on his end. The information he proceeded to take included my phone number BUT he never called me back or even decided to call me back the following the day.
In my opinion this is HORRIBLE customer service, especially since he put me on hold for 10 minutes, and never called me back AFTER getting my phone number so he can call me back since that was his original plan. I will NEVER take my equipment here for repair again. The place is small and the guy was rude. It would have taken him the most of 10 minutes to find our machine and check if the repair has been done.
If you want your equipment to be fixed in a timely manner and have good customer service then this is not the place to take your equipment.

Great service! Took in my Toro during this crazy winter snow of 2014 for some fine tuning. Lady at the front was very polite and promised great service which she delivered! Machine is running as good as new. And they did not go out of business they just moved up north on the road on Milwaukee!

Came here with my snow blower after a hard winter only to find the door closed and a for sale sign int he window. Gone out of business…

Dropped off my portable Generac generator in early Sep 2013 because it wouldn’t start, I think I left old gas in to long and gummed up the carburetor and/​or fuel line, they said it would be done in a week, «I’ll call you» he said. I called back in a week and was told it needed a new carburetor, «I’ll call you when it’s ready» he said. I called dozens of times over the next 6 months and was told «we’re still working on it, it’ll be done soon, I’ll call you». I called at the end of Feb 2014: «We’re working on it right now, it’ll be done tonight or tomorrow at the latest, we’ll call you», they of course never called. I called the next day and was left on hold for 10 minutes without anyone picking up, I then tried calling again only to hear the phone ring, then it went to a message with a full mailbox; nobody answered anymore, I called over 15 times in a row. I went in the next day to take my generator back and was told that they were waiting for a part that was going to be there in a couple of days, same thing I was told months earlier and different from what they said 2 days earlier about how they were currently working on it. I was done; almost 6 months was very patient of me. I was never called once over the almost 6 months and was repeatedly lied to about how it was going, they couldn’t keep their lies in order. I didn’t want to give them any stars except Unilocal wouldn’t let me post without leaving one.

A tough winter was made much worse without my Toro snowblower. After a $ 176 tune– up and new paddles the blower ran three times. Took it in and over 3-​weeks and many heavy hand shoveling sessions later, I had to phone twice to finally get it back.
It ran once and today failed me again.
Years ago the previous owner would have had it back in a few days running right. Not today I’m afraid. This was a very disappointing experience and they will not receive any additional business from this household.

Frank’s Lawn Mower changed hands a number of years back. The original Franks was great. They did quality work for reasonable prices. When I brought a string trimmer in for service and noticed the ownership change I thought I would give the new owners a try.
After I dropped the unit off someone in the family passed away unexpectedly. It was about that time that Franks called me to let me know that the unit was ready to be picked up. I thanked them for calling and then let them know that I would not be in right away to pick it up with everything that was going on. They didn’t sound happy with that answer. They then proceeded to call me — daily for about a week letting me know that the unit was ready and they wanted me to pick it up ASAP or I would be charged for storing it at their facility. I called them again and explained again that I would not be in for at least a few more days… more calls after that…
When I did pick up the unit there was a 70 dollar fee for the service (some carb work) — keep in mind that the trimmer was 150 new… a phone call would have been nice to let me know that the work was almost 50% of the cost of a new unit… As I wanted the phone calls to stop I paid and took it home.
Once I brought the unit home I found that it was not working properly. At this point I was tired of them and just decided to buy a new trimmer…
So, in a nutshell they are a bit clueless on the customer service side — or just so completely dysfunctional that it seems that way and prices seem out of touch. It may have been a one time thing, but, I wanted to let people know my experience. If the owner reads these please think about how you handle your customers… there are plenty of other shops. It may be a conveyor belt for you, but, it is a once in a blue moon thing for the people you service and a bad experience leaves a lasting impression.

Very Shady company. I clearly told them only do the work that is needed for warranty purposes but yet they did the non warranty work without my permission. They said it was not covered. I called lawnboy and they told that item should be covered. This was the first and last time I will be coming here. As a small business keep your word and tell me up front of the prices. I will be disputing through my credit card company. It all about the principles and thats why I’m very upset on this situation.