Firestone Complete Auto Care

I’m not accusing anyone, but this is suspect. I brought my car in for a completely different matter. I get a call saying the alternator and battery are both going bad. I told the guy on the phone that I did not want it fixed today. So I get to the store to pick up my car to leave after having work done on what I initially brought it in for and my car doesn’t crank. Again, I’m not accusing Firestone of any wrong doing, but to have my car not crank is highly suspect.

Do not take your car there if you care about your car, period. I took my 2012 jetta GLI and, the guy” Jose” worked on my car and all four points where you are suppose to lift the car from apparently he did not see them, and he bent the undercarriage right next to the fender. I told MIKE about the bent and he said they did not do it, clearly the bents were not there before, the paint is cracked and is right where the fenders are. Next time I will pay extra and go to the dealer.

My 2010 Mazda3 arrived here, bruised and battered as a result of 5 years of rough downtown Chicago driving. My car now feels like new. They fixed my alignment, replaced my tires, changed my oil, replaced my battery, and loosened the tension on my brake pedal (brakes were too touchy). Know what else? They flat out told me that changing my transmission fluid would be unnecessary, which saved me the $$$ that would have been wasted at a competitor. They were efficient and flexible, permitting me to walk in and have service done that day (on a Saturday). They gave me every discount possible and were offering better deals than 3 other competitors. The only criticism I have is that the associate we spoke with seemed super down on life, but that appeared to have no bearing on quality of work on the car. Yay for Firestone.

Came in for an alignment on my 95 Jetta and specifically mentioned the fact that VW factory service manual says to ONLY adjust the right tie rod. The manager dismissed my comment and said «We’ll do whatever the manufacturer recommends». As I’m watching them do the work, they adjust the left (which is supposed to stay a certain exact length per VW factory service manual). I work on my own cars, I brought a picture of the manual, and he dismissed me and screwed up the job. Avoid these guys, plenty of much better mechanics out there. Or just courteous people who will at least listen to you.

They will nickel and dime you for any money you have. Charged me $ 9.99 for a brake inspection and I went there to get new brakes and got them there! How is that possible? They Wanted $ 2.99 per bulb and $ 12 labor per license bulb to put new ones in — really? That should be free or $ 2.99 total not $ 30 for 1 minute of your time.
They told me my rotors would be $ 90 a piece. I asked what brand because that seems high and the manager said he had no clue. Go to their website and it says they only use one brand. One brand of rotors – so if you don’t know the one brand you are installing for the last 10 years you are cheating customers or an idiot. Then I examined them myself and wholesale they cost $ 12.99 a piece. What a mark up!!! They will tell you need calibration and adjustments that cost $ 40 here and $ 30 there and they do nothing but lube a rod and spin a tire — trust me I know. Avoid those costs, avoid the little stuff and avoid this Firestone or be prepared to be bent over. Even with a coupon, they will stick you– avoid.

Was in the area for holidays and my SUV’s front end felt loose, So I tried to take it in and a guy named Mike answered phone and WOW what a complete A$$. I had a ONE YEAR nationwide warranty from a Firestone sister company on my alignment and he didn’t want to help, He just bitched me out for 20 minutes on the phone telling me his guy’s can’t work on my truck for «free» and that i’ll have to just buy a new alignment WTF ??? I had to drive 1000 back home on a poor alignment due to this jerk not wanting to help me out.
This is how the treat customers with a warranty ???/​/​
Avoid this place !!!

All around the best auto repair shop I have ever come across and I have been to a lot! The staff is so friendly and kind and ultimately want to get you the best deal possible. I have never been to a mechanic who doesn’t fib to get you to do extra work… But the general manager Niko was so honest and trustworthy. He told me honestly what problems were not necessary to fix and what were needed to repair ASAP. And he always gave me the best prices and through in some extra work at no cost! I have never had an issue with my car after leaving Firestone and highly recommend it to anyone in the area!

I was very happy with my service at this Firestone. The tires I wanted were in stock. The car was done at the time promised. The waiting area was very clean. My total was less than the quotes I received from another Firestone and Costco.

I had a bad feeling after I bought new 50k tires a year and a half ago and they kept trying to get me to buy the various other services they offer. After 30k miles they were bald so I took them in and they wouldn’t honor the warranty because I didn’t take my car to them for rotation and alignments. I instead took them to my local mechanic that did my routine maintenance.