Steven’s Auto Service

So the owner, Andrew, sent me this message after reading my review on his establishment:
«for starters would never sell you a 350 $ fuel filter service if i did not think that would fix your problem, your car is 9 years old it needs to be looked at and diagnosed, mini has no change interval for that filter! to bash my company like this is not acceptable! have reported you to Unilocal and the next step will be a legal one!!»
Here is my reply:
I was in your shop for maybe 10 minutes. I stopped in to get a price for a specific product — my car did not have a «problem.» First, you tried telling me fuel filters in mini’s can’t be changed (that’s wrong) then you tried to sell me a tune up, then new plugs, new air filter and then you asked about my radiator fluid and oil changes. It was pretty unbelievable because all I wanted was a NEW FUEL FILTER. You are the one who tried selling me stuff that I didn’t need and then you patronized me like I don’t know my own mind or my car.
FYI: My car runs fine — it only has 68,000 miles on it. I simply thought a new fuel filter would be a good idea. A very BAD idea was stepping in your frickin’ shop! Believe me, I’ll never do that again. So go ahead, hire a lawyer and try to come after me for giving my honest opinion. Your threats do not worry me. As a matter of fact, I’m going to add this conversation to my review! Your words speak much louder than mine.‘
So folks, think about this before you trust your car with this guy…
P. S. Notice all the great «reviews» after mine? Look closer. Check out «Steven A» from «Derry». His other reviews are all in NJ. And Alexandra M is from NJ. Right… I’m sure they all bring their cars to Derry for repair!

For the last four years I hove been taking my cars to Stevens Foreign Auto, I have a 2 Toyotas, and MBs. There service has always been excellent and right on the money. I always get an itemized list o things that need to be done and thing that may have to done. Pricing is a little lower than the competition but I would stack up their quality with anyone. They could have charged me more, as I am not a mechanic. I do not feel that they ever took advantage of me.

Since I was a teenager I have always had high mileage cars (purchased with 70k+) and Steven’s has kept them safely on the road for me. My VW Golf went to 215,000 miles and my Mitsubishi Galant ran solid at 160,000 until somebody hit me and totaled it. Now I finally have a new car (Scion FR-​S) but I still bring it to them for anything not covered by scion service boost, usually for installing aftermarket upgrades. Glad to know they have my back for when my new car gets old since I hope to enjoy it for a long time.

I have a 2004 Pontiac Sunfire that has been solely maintained by Jon at Stevens Foreign Auto. This is an old car with a lot of problems but Jon has always been very helpful and respectful of my limited budget. He always gets the car in right away, and fixes my issues quickly without the usual upsell you get at a dealership. I live out of state now but still today if I have a problem I call up Jon before I take the car in for anything. Great place with honest, hard working techs.

I liked them originally because they could work on an unusual (older) import I had, but eventually stopped taking my business to them. They seemed to get pretty expensive, had a bit of an attitude (in an old New England car repair style I’ve seen before) and, the biggest issue, would give me bills with just a total and zero itemization. Between all three, I took my business elsewhere.