Woodruff Real Estate and Property Management

All I can say is AWESOME, great communication, quick problem solvers and Sarah is a top notch property manager.

Man this company is great! If anything happens, they are on it fixing it or if you get a weird letter in the mail they are investigating it right away! They (Sarah) is always communicate with me. Just an amazing company!

I had a great experience with Woodruff and would recommend them to anyone looking to rent. George R. And his team were responsive and professional. All of our requests, al beit very few, were handled quickly and correctly. George actually come over himself on a Saturday to assist with a garage door issue.
I will gladly do business with Woodruff again.
Macy Seymour

I was a property owner. Woodruff is difficult to work with. They refuse to return calls or emails until they need something from you. They were definitely working for the tenant, not the owner. When it came time for the tenant to move out, the house was trashed and disgusting. Instead of charging the tenants for cleaning and repairs, the manager — Pam — wanted to clean my property herself, and then attempted to charge me for a number of services that either she did herself (cleaning) or that weren’t done (mowing the lawn — I hired another company to manage that). Because I have refused to pay for those charges, I have been referred to a collections company.
Overall, if you’re a property owner you should stay away, unless you want a company that doesn’t communicate and has an incompetent accounting department.
In response to Andrew’s comment:
Phone calls are rarely returned. The Conversations on their website take days to be answered. There were times that I would call 4 – 5 days in a row and not receive a response.
Their accounting department did not figure out the invoices until two months after the tenants moved out and I severed ties with the company. They had no reason to hold a «maintenance reserve» when they clearly knew I was not continuing to use their services, yet they continued to hold it.
They say they work for the owner, but they clearly do not. While the house was un-​occupied and up for rent, I was asked to drop the rental rate because a particular applicant couldn’t afford the rate that was listed.
Starting about three months prior to the end of the tenant’s lease, I started asking for pictures and condition updates of the property. I never received anything other than a few comments that the «house is in great condition.» I wasn’t informed that there were 6 – 8 adults plus children living in the 4-​bedroom house. Neighbors across the street mentioned that to me as I was spending 14-​hr days cleaning and restoring the property to sell it after the tenants moved out.
When I attempted to have annual maintenance done by a trusted individual (sprinkler system startup, evaporative cooler cleaning/​startup, furnace filter replace, etc) Woodruff mad it impossible to get it scheduled, and the work was never completed because of their stonewalling.
All of this adds up. Andrew tries to put his spin on it and make it sound like the company is stellar, but as a property owner, I will continue to recommend that you avoid Woodruff if you’re looking for a property manager.

I used to rent before owning this home and I have a new found appreciation for what I might have put my landlords through when I tried to manage my property myself. Even though I have a small house, commanding a small rent (and therefore a small property management fee) I still feel that I am treated like someone generating a lot more income for Woodruff. For this very low management fee I get very low stress levels and a manager, Patricia, who loves my property as much as I do. Would recommend them for anyone who is thinking of leasing out their house for the first time, I have never had a problem with tenants they have selected and they managed the previous tenants I had chosen when I was doing it on my own. I am paid promptly every month.

We have two rental properties in Denver managed by Woodruff. They have done a fantastic job finding us good, reliable tenants who have taken good care of our properties – they deserve 5 stars for this portion of their management service. I had initially, perhaps too harshly, given a much lower rating based on some problems we had on the administrative side (incorrect owner draws, an unpaid Xcel bill between tenants that went un-​addressed), but I am revising my rating to reflect the fact that Woodruff has since changed their administrative staff and so far things have been much better! Plus, the owner of the business contacted me directly to discuss the previous issues we had, and I think this speaks volumes about Woodruff’s desire to perform a good service for their clients (tenants and owners).

I have been working with Woodruff for over 3 years and they are great. All of the paperwork is stored on their online portal so it is easy to access everything. They have kept my unit steadily occupied with well-​qualified renters. Their maintenance staff and contractors are top-​notch, effecting timely repairs at very reasonable costs.

Geoff and I working together was a series of random incidents and circumstances that made me question my belief in fate. Geoff decided to trust me and become my client a couple of years ago, timing just happened to work out. During a visit to my office, to see someone we worked together with, Geoff happened to check if I was there. I mentioned to Geoff that I may be looking for a house, and that I was exploring real estate agents. Geoff casually reminded me that not only did he do property management, but that he was also an agent now as well. I felt that if Geoff was willing to trust me in my new line of business, that I should go ahead and give him a shot. And boy was I sure glad I did. Due to a recent divorce, I had a very limited area in which I was able to look, in a market with continually dwindling inventory, and some bureaucracy we had to deal with to make the deal happen. Geoff was patient in dealing with situation. We finally found the right property, it was perfect, it was in the right location, it was affordable. Someone else felt the same way and was able to get an offer accepted before us. Instead of throwing in the towel on this difficult search, Geoff reached out to his co workers, and found another agent who was renting a townhouse in the same unit. He reached out to the owner to see if they were willing to sell, and was able to get us a viewing at a similar unit. During our visit to this unit, a neighbor came out, and asked us if we wanted to buy their unit. Geoff was able to represent both sides in a fair manner. I truly feel that Geoff was able to represent the previous homeowners fairly, without compromising the relationship and position that we had going in. It was a unique circumstance for someone who is newer in the business to encounter, and he handled professionally, and I think both parties came away feeling like it worked out for everyone. Which I am certain is rare. Outside of being able to close on this difficult situation, Geoff was extremely valuable throughout the process of the close and the move. His knowledge, and taste, was extremely helpful for this color blind, single dad, with not sense of style. Geoff was able to make great recommendations on changes I should consider to make the property more of my style. Quite simply, Geoff was full service, very helpful, made the best out of a difficult situation, got a property for me in a difficult market, and made this whole process easy. Far easier than other agents I have worked with in the past with many years of experience. I am lucky to have Geoff both as a friend and as an agent, and whole heatedly recommend using his services to anyone looking to make a move.

I have dealt with 3 realtors and 1 property manager in the past. 2 of the 3 realtors weren’t the best and the others were just okay. Lets just say, it left a bitter taste. However, after speaking with Geoff Chatham over the phone, I realized how knowledgable, approachable, and honest he was. Geoff not only listens to you but also provides valuable suggestions and accurate valuations of your property rental and market value worth. He is very co-​operative and willing to work endlessly with the client until they are satisfied. He is available any time of the day and I can say this with confidence because one night I sent him an e-​mail at 11:30pm and he responded within 5 mins, and also called me right away. I don’t post reviews often but I felt the need to this time because its the least I could owe Geoff for the incredible service and advice he has provided me with. Without any hesitation, I would retain Geoff’s services in the future whether its for my rental or purchasing/​selling my home.

I wish I could give this place zero stars. I’d rather move back in with my parents before renting from these unethical ass clowns again. We had a walk through to resign for another year. After being approved by the property manager we were forwarded an email from the owner stating that would be moving in and had been poking around the house. Not only was it all extremely passive aggressive but it was an invasion of privacy. Woodruff treats the owners as their clients and the tenants like second rate citizens. Like I said before, exhaust all other options before renting from these crooked slum lords.

Short-​Staffed & Over-​Worked.
We lived in a Woodruff managed property for almost two years and still had open repairs & maintenance requests upon move-​out. Lines of communication are non-​exist.

I have been trying to get hold of someone for 5 days — I have left voicemails for the broker who posted an ad and in the general mailbox. No one answers the phone or returns calls. If this is the response to something that would be beneficial to them, you can imagine how they will respond to maintenance requests.
You can assume that nobody works at this company.