Voxcom Cleaning

Ditto to everything on here. This is a scam.

I AGREE with all the BAD comments about this cleaning company! When trying to call, the line is CONSTANTLY BUSY for hours!!! I have asked Groupon for my money back!!!

I also purchased voucher for cleaning through Groupon and agree, WORST customer service. I had 2 no shows that were scheduled. And, all numbers I could find on line don’t work and their website is down. DO NOT buy anything from this company! On the plus side, had great customer service from Groupon who refunded the amount paid for this Groupon.

Do not ever hire this company. I found them through a living social deal. I have used other companies through deals and have NEVER had the problems I had with this company. Most companies do these deals as a way to get more business. If that was Vox Com’s goal, you would never know it by the service.
I bought 2 three hour cleans. On the day of my first cleaning, they were scheduled to arrive at 9. At 9:05 I called the company to make sure they were on their way as I was waiting to leave for work. I was told they would be there in 5 minutes and that they had forgotten to get my number so couldn’t call me. 10 minutes later I called again and was told they were in my «subdivision.» I don’t really live in a subdivision, but thought maybe that meant they were on my street and really close by. 15 minutes later I called again and was told again they were really close. I was lied to, clearly, 3 times. When the women finally arrived, they were not apologetic or even friendly. I did notice they also had full dunkin donuts coffees, so that is probably why they were 45 minutes late. They were supposedly there for 1.5 hours, but you wouldn’t know it. The dusting done was basically just a swipe around things and I was not at all impressed by the cleaning. I could have done that all myself in an hour.
The second time they were supposed to come, they cancelled the day before without a reason or suggested reschedule date. I called back and left messages which were not returned. Fed up, I emailed and asked for a refund. No one called and I got an email that said, «We’re sorry we couldn’t help you.» With no attempt to make it right. I requested a refund from Living Social. Two days later a woman called and said she was scheduled to clean for me the next day. What?! I told her I was never informed and that I’d requested a refund. She was really nice and said she’d come out and was sure it’d be okay since the company scheduled her. The morning she was supposed to clean the company called and «Greg» said that because I’d requested a refund, she couldn’t clean and was extremely rude. There were no attempts to apologize, try to earn back my business or anything. I wasted way more time and energy than it was worth.
A major problem with this company is that it is run through MN so the communication is a joke and it’s impossible to really get help.
Save your money! Do not give Vox Com another dollar!

Really let down by them. Granted, I found them via Groupon so maybe I should have known. The first time I scheduled with them for a cleaning, they called me and canceled the DAY OF as one of their cleaners resigned without notice. That’s too bad, I understood and they rescheduled for me, for free because of that.
The second time, they were over an hour late! I left work to let them in and really set me off my entire schedule. I had to call and check in, I didn’t get a call they were running late. Not proactive at all! NEXT — the cleaner called me because she had been pulled over the by cops and was getting a ticket and still hadn’t arrived. Although apologetic, I was blown away by how horrible the professionalism is. I spoke with their office and they were apologetic, but they couldn’t offer any type of refund because it’s through Groupon. I would have made an exception because referrals are the best way for business, and they definitely will never get my business again. It’s really just awful. Needless to say, do yourself a favor and just do not book with them. It’s been one of the worst customer experiences I’ve had in a long time.

Don’t do it!!!
Other reviews I saw complained mostly about scheduling. They showed up somewhat on time. but I’m still trying to figure out what they did for an hour and a half.
They CLEARLY didn’t mop my floors and it doesn’t even look like they swept very well. Dust on all the window sills, baseboards (which I requested above everything else) — seriously have NO clue what they cleaned. It doesn’t smell cleaner, look cleaner… complete waste of money and time!

This service is horrible! I had a scheduled cleaning with them and confirmed yesterday. They never showed up, called, and couldn’t be reached when I called! The worst I’ve ever experienced.