Turin Bicycles

Fair priced, fast service. These guys always take care of me with whatever issues I’ve had. I’ve recommended them to many people & never heard a bad word come back. I don’t know that he’s there anymore, but Brock was always super helpful to me & Davey as well. Great guys, excellent service.

Everyone there is cool and cares about your bike. Just picked up my bike after getting new suspension and a full tune-​up done. My bike is now running flawless and they cleaned it too! Thanks guys.

Stopped in today with my 5yr old daughter’s little bike. Her back tire was pretty shredded and we needed a new one and had the training wheels taken off at the same time. The staff was super nice and helpful. excited for her to join the «big leagues of biking with no training wheels!». They also gave me some good advice for sizing her next bike since she’s almost grown out of her current one and has a bday coming up. The service only took about 10 – 15 minutes and we were in and out. I’d go back!

Brought my Kona Satori in for an overhaul and the service team ended up finding out the frame was broken. They were able to resolve not only all the warranty issues, but got me a new Process 111 frame with a complete buildup that far exceeded any expectation! Service Team consistently went above and beyond every step of the way with a lot of options on parts but always spent time discussing every detail of my choice to ensure i understood in simple terms what I was getting. Not to mention I had to do this all remotely as I had moved to another state in the middle of all this which they then boxed up and shipped out to me when finished!
The bike buildup is phenomenal and I’m now ready to rip this beast with confidence!
Highly recommend and will be back in the future.

I used to be a WRC customer and still think it’s a great shop but as Turin is much closer to me I found myself stopping in when I was in a hurry. I am always blown away by their friendliness and willingness to bend over backward. Twice Ryan helped me with shorts. He remembered me the second time, even recalling that I had left the first time without having found the right fit. On my second visit he asked another employee to weed through a huge shipment of new Pearl shorts to find what I needed. Not one but two excellent options. You know how easy it is to spend on just the right accouterments for one’s bike! Did I really need a new pair of shorts when I had my awesome Assos bibs? Well, no, but they had been so helpful. In the bag they went.
I love, too, that they offered to look over my bike to make sure it would be ok to ride while I had to wait the two weeks to get it serviced (make an appointment for this and it can be done in a day). Last but not least there is always some one available to ask if they can point me in the right direction. Oh and Ryan offered to level out my seat hoping that might help some discomfort that I’ve been having in the saddle. He had walked me out of the store with my bike and upon learning of my discomfort ran back in the store for a tool to adjust it. THANK YOU TURIN! I’ll be sure to keep coming back. Happy customer.

Friendly and helpful staff. Give respect, get respect. Bought a chain, they installed it and then adjusted my gears and straightened my dérailleur hangar. I was only charged for the parts. Sweet!

On my way back from a 40 mile bike ride, there was a sudden sound, and then my gears stopped shifting. :(Thankfully, I was able to make it the 3 miles to Turin. It was a holiday (MLK Day,) so I hoped they would be open. They were, and Davy was able to quickly diagnose that it was a cable issue, confirming what I thought had happened. Something I couldn’t fix at the time. Anyway, I’m thankful he was able to repair it quickly and get me back on my way, despite already having a lot of work to do.
While waiting, another staff member spent some time with me talking about the products I was checking out. That was nice too.
The cost of the repair was more than acceptable to me, less than I thought. I don’t have a ton of experience with bikes, but bike everyday. Anyway, they saved my day, and week (as I need my bike to get to work,) and for that I am grateful. 5 stars for this experience today.

Purchased my Specialized road bike here. the staff was very helpful, and knew exactly what i was looking for. I didn’t expect such great customer service because most bike shops i go to seem to be a bit pretentious. Not these guys though, really amazing work. Thanks Turin! I love my bike, and know that you guys are always going to help if I have trouble with it.

Someday I’ll find a bike shop that doesn’t treat women like clueless idiots. Turin is not the one. Rude, condescending sales people, Jim in particular. I do not recommend.

Had a great experience buying a bike from Turin. I came during the busy labor day weekend — indicated I was just looking and the staff still provided me with a good overview of what to look for in a bike without any pressure.
I returned a few weeks later, after looking around at other bikes and other shops. Ultimately Turin had the type of Bike I was looking for at the right price point — so this was pretty much a no-​brainer. Really like how they let me go for a test-​ride (in fact, about 3 testrides with the same bike) to make sure I was comfortable and happy with my first high-​quality bike,

My wife and I were out riding the other day and I had some minor issues with my bike. We stopped in and they fixed the issue with my bike for $ 5. Then he spotted an adjustment that needed to be made on my wife’s bike and fixed it too… no charge. Then he adjusted my seat. Great staff! Friendly and they take care of you!

The crew at Turin is helpful, honest, friendly, knowledgeable, and skilled. They have a great stock of equipment, and I’ve never left without buying what I need.

I bought a commuter bike that I ride every day, I’m a bodybuilder, so I put some extra weight and wear and tear on the bike, I’ve taken it in on 3 separate occasions because of rattles, or something being loose, and they’ve gone above and beyond in repairing my bike each time, free of cost, (I do have a 1 year warranty)…I can’t recommend them enough for you 2 wheel needs!

Recently bought a beautiful new bike at Turin! Really did not think I could find THE bike for me on the first round but John in sales was really helpful with fit and lifestyle preferences and let me road test a couple of different options. I did not feel rushed; helped me pick out the perfect accessories, adjusted correctly by the service team. These people are serious about bikes!
So happy with the whole set up, a bike that is comfortable, reflects my personality, and finally after years of riding bikes that were not quite right I can say truly say «I love my bike»!
Thanks Turin!

I needed a new pair of mountain bike shoes. So, I go in and one of the Sales guys fits me to a pair. Long story short, I took the shoes out on a ride once and they ended up being too big. Bring them back to the store the next day to return/​exchange and well… they didn’t want to take them back. Worst part is the guy who told me they wouldn’t take them back hardly looked me in the eyes. Basically just blew me off. So now I’m out a couple hundred dollars and a pair of shoes that are too big and won’t use.

Very knowledgeable staff that takes care of you and your bike. I’ve only been riding for a year so I don’t know much about bike maintenance but they explain things in a way that makes sense. So I go home and google to see if they were feeding me a line of crap, but turns out they weren’t like most mechanics will. Yes, they will try to sell you a new chain or brake cables, but I had 1000 miles on the chain from the store so I went ahead and replaced it with an upgraded one.
Also, they told me if I notice any issues within the first week of the tune up being done to bring it back in and they will take care of it, no appointment no extra fees.
During the Summer (July) I had to make an appointment a week in advance

Went in to Turin today to see if they could help me with my boyfriends bike. Not only was the guy who helped me super helpful and friendly, but he taught me how to put the chain back on in the future. (I ride bikes but do not know how to fix them) This was my second time going in for quick fixes that I just didn’t feel comfortable doing myself on a nice bike. I will not go anywhere else from now on. Thank you, great customer service.

When is having a Flat tire a good thing? Answer: When you take it to Turin Bycyles for the repiar… While I waited… put the goo in front and back tires… repaired screw to back fender that I had fastened with a phone cord…(no joke) Tiightened up my kickstand…(Its never been this tight) Fixed my Kryptonite bike lock that wasn’t working too good. It looked like I was stealing my own bike everytime I used it… And I got a spoke tightener for $ 4.99 (it was a universal one) my bike has the oversized wheels balloon tires etc… all in all $ 18.41 No more flats! The staff is A+++ they love bikes… more importantly they love MY BIKE…

Dropped in today with my bike and was given EXCELLENT service! They took care of everything on the spot and were super quick. Very knowledgable and friendly staff. Will definitely be back.

Turin is awesome. They really are experts when it comes to bikes. Their mechanics are phenomenal and they don’t «cut corners.» They have plenty of staff to do job right. They are also honest and trustworthy.

I had an awesome experience in costumer service here and I was referred to go to Turin by a friend who told me «they will treat you so good there». She was right. I came in with a junker of a bike for a tune up. I was scared they would give me attitude because a lot of the bikes that go in there are really nice. I just want a simple bike to play around town in and they didn’t judge me for my choice. They tuned it up and I bought some things to make it better (new tire, new seat) they also applied my lights for me without extra cost and did it all with a smile. Very happy. Go to them for a tune up but call first. They get so busy they will need to put you on a two week wait list since they are busy.

I bought the Torker U Disrict from here about a year ago. I love the bike, but Turin not so much.
The day after buying the bike I noticed when I pressed hard on the pedals the bike would make a clunking sound and turn over quickly. I brought it in to get repaired three days later, and they told me a wrong part was placed on the bike. They charged me a service fee to replace the wrong part that they put on in the first place!
Every time I’ve been in they make either my front or back brakes waaaaay to loose.
Lastly my handle bars were assembled incorrectly. They were placed in a forward position rather than an upright position.
If they can’t get a single speed $ 400 bike right I can’t imagine the amount of screw ups a $ 1,000 plus bike will come with.

Oh Turin, they’re back at it again.
They must be getting at Unilocal to remove all the negative reviews. I posted my original review a couple years ago now and just got an email from Unilocal saying, «Our Support team has determined that it falls outside our Content Guidelines (
) because it lacks a substantive consumer experience. When reviewing, please describe your actual experience with a business.»
Ok, i will give my «actual experience with the business», again.
I went in there to have an adjustment thing pressed out of my the internals of my fork, its how you adjust the travel. I didnt have a press and surely didnt want to hammer on it. I called Turin and they assured me they could take care of it properly b/​c they are they $h1t. I took it to them, showed the mechanic what needed to be done, in which i received a pretty smug attitude in response, but no problem, maybe he was having a bad day. Im looking around the shop waiting for him to finish. Then i start hearing a *bang* *bang* *bang* noise. I walk over to the shop area and what do i see? The tech hammering away and fragile fork internals! I immediately walk up and tell him to stop right away only for him to argue with me that he totally knows what hes doing b/​c he’s a bike shop god. I take my part off the bench, tell them im never shopping here again, only to be followed out the door demanding i PAY for their service! I shouldve demanded they pay for the boogered up piece! I couldnt get away quick enough!
This is the shop for «freds» and only the «freds» will rate them highly, they are smug and elitist. If you dont have a road bike, dont even consider going here. If you do have a road bike, dont ever consider shopping here! Go down the street to Bicycle Doctor for most of your needs, or seriously, go to Chocolate Spokes Bike Studio, this dude will hook you up and is super passionate about everything bikes. Turin is garbage, stay away at all costs, this was only ¹⁄₃ BAD experiences i had at Turin.

Yeah, not a fan of this place. Mainly this is due to the outrageous pricing on mostly everything that they carry. LOL. I mean, I get it, I’m a cyclist… and some things just cost what they cost. But in here there’s no alternative for roadies on a budget and that’s a bit elitist to me. Okay, that’s hugely elitist to me and I dislike it and I also believe that because more and more mom and pop style bike shops are doing this, cycling is totally turning into an ‘equipment sport’ for rich d-bag’s. But then again, if you look at the location of this place I’m sure they’ve got tons of customers flowing in just giddy to drop $ 30 bucks on bar tape and $ 180 on a saddle. I knew what I was going to experience before I even stepped foot in the place and when I did, all assumptions were confirmed.
Like I said, I understand some of this is all apart of the bike shop game, but there needs to be alternatives, too many people are getting priced out of having a nice road bike with nice components because retailers like this one mark up their merch to ridiculous ransom’s.

I Just moved into capitol hill and needed some work done on my electric bike which I use for transportation. The spokes on the front wheel were loose and things were getting worse. I dropped off the bike yesterday around 4:30 I asked them to throw on a few reflectors as well… to beef up the bill a little. They called 45 minutes later and siad the bike was ready and they had a little trouble putting on the extra reflectors and that they wont look quite as nice as the ones on the front wheel… Ok…I pick up the bike today… wheel is perfect and true… no charge for 3 extra reflectors and a $ 20. bill… Wow! Its true what they say… these guys love bikes… Being a mole man I am glad that when I do get above ground I have a place to go!
Johnny Rocker B

This place is for road bikes only. They don’t care about mountain bikes, know very little about mountain bike and I get the feeling they don’t like mountain bikers. I went in to get parts, grabbed what I needed. Then so-​called expert then told me I didn’t need half of what I had grabbed. Well after I got home I did need those parts, and that meant I couldn’t ride on my day off. I went in the next day to complain and set this right and again was treated like an idiot. This was a bike shop that through stupidity prevented me from riding my bike. I emailed the shop about this, with no response, so I’m writing this. I ride every day of the week, on various different bikes and to be treated like an idiot, given bad service and not responded to, is not the service I want from a bike shop. Edgeworx and Campus Cycles are much better options.

Everyone I’ve spoken with there has been cool. Knowledgeable, helpful, and plenty of gear to drool over. Have gone in there a few times now to get little parts for my bike. The repair desk is right up front, so you don’t have to bob-​and-​weave through aisles. They don’t try to up sell you, and just give you their opinion.