Todds Pharmacy

I will NEVER do business with such a bunch of incompetent morons ever again. For years I have been getting a once a month prescription for a highly regulated drug. It was very difficult to find a pharmacy that stocked it, but I did. Unfortunately, it’s down in Highlands Ranch and I live 15 miles north of it, so getting there has been somewhat of a pain, but it’s worked for me. My Dr. is in the same building as Todds, so I asked my Dr. to send the prescription down there as it would be much more convenient and save a lot of time a fuel. My Dr. dropped the prescription off 2 weeks ahead of time to be sure to give the pharmacy time to order the medication and have it ready to go. My Dr. even told them to call if there were any issues so we could clear it all up and have it ready for me on the 1^st of August. I walk in and request my meds today, as I was told to by my Dr. The vaguely rude girl in front calls back and asks if it’s ready. They start asking my name and what the med is and when the prescription was dropped of etc; All of this communication takes place over an intercom so there’s issues with the girl hearing what they are saying and of course the pharmacist in the back can’t hear here very well, and it all drags on. They tell me that they can’t fill the script and offer me several reasons why. At this point, I really don’t care about their lame reasons, I just want my meds. The real point of all this is that they had my Dr.‘s number and never called to ask any questions or even try to clear up the issues. They wasted the most precious resource we all have. TIME! I asked for my paper script back and dragged my ass across town to my usual pharmacy.
I am weary of poor service and disinterested hired help. The customer service sucks at Todd’s and I will be sure to let as many people as possible know about it. P. S. After speaking with Todd about my prescription, he tells me to call my other pharmacy and ask for a specific number for the meds I am requesting. LAZY!!!

What a quaint little pharmacy! It reminds me of the pharmacies of old, before they became huge Walgreen’s stores that also carry groceries and electronics. Todd’s is a traditional pharmacy, focusing mainly on filling prescriptions for patients who visit the medical office building in which it is housed. There are several pharmacists, and they are all very knowledgeable about various insurance plans, and they know how to use various rebates and other specials offered by doctors (and pharmaceutical companies). The store also carries various get-​well trinkets (it’s next door to a hospital, after all), as well as snacks (fresh popcorn!) and drinks. But the main reason to go is to get personalized service for well-​trained pharmacists who really know their stuff!