The Westin Denver Downtown

Stayed here for one night with 2 friends.
It’s a bit tricky and difficult to find the lobby if you don’t know it’s on the second floor which you only can reach by elevator. The service is really friendly and professional even when we checked in around 11pm.
The rooms are big, a little bit too much unused space.

The location is central, right in downtown next to 16^th st mall with starbucks & plenty of restaurants nearby.
The reception is located on the lobby. We were dropped off by our taxi to the «LL». The check in was painless & efficient with a friendly staff. We got an upgrade to a deluxe toom with a view — Mostly construction outside but still nice of her nevertheless.
The room is standard for the spg chains. I love the bed! It’s so comfy & soft — conducive firan awesome sleep!
The room is clean & comfy with plenty of room.
TV channels are limited but hey who goes on a holiday to watch tv?
The amenities were pretty standard — Soap, white tea & aloe body lotion, shampoo & conditioner.
I like the usb charging station next to the bed for tablet & phones.
There’s a pool & a gym. You can rent gym gear via their Westin Gear Lending with New Balance clothing & shoes for 5 bucks — I didn’t try it tho. I was too busy expanding my waistline

Stayed here for my friends birthday! The room that we got was super comfy! The view of the clock tower and downtown was amazing, the bed was super comfy and we absolutely loved the bridge that was connected to the hotel to 16^th street mall. Fun place to stay when you know you’ll be out and up all night to drink and dance the night away!

Rooms are typical Westin rooms with the Heavenly beds, etc. The lobby is really bland and uninteresting. We were there on New Years weekend and notching festive whatsoever — not a decoration to be found. It looks like the lobby may be undergoing some kind of minor renovation so maybe that’s why, but it was really boring.
Check in procedure was ok. The receptionist was polite, but zero recognition of my Starwood status, and didn’t do much beyond the essentials. I asked her for a recommendation for someplace to eat and she suggested Rock Bottom Brewery — I’m always disappointed when hotel staff guides people to chains rather than local places.
Biggest issue was that I had forgotten toothpaste. When I called down to ask for some, the front desk said they were out but I could walk down to the 7 – 11 a couple blocks away. I did that and was basically mugged on the way by a bunch of guys, and also witnessed some other tourists get harassed until they ran away. This 7 – 11 was NOT safe and they should not be suggesting that guests go down there alone at night. Here’s an idea — if you’re out of toothpaste, why don’t you send a bellman to go buy more rather than sending guests?
Finally, went to brush my teeth and found I only had scalding hot water in both taps. They sent engineering up who said I just needed to run the water a while as it takes the cold water a while to get through the pipes. Not sure why the cold water takes a while but the hot is ready now, but whatever. Won’t return.

Stayed here for two nights while visiting Denver for the first time. Love the location which is right in the middle of everything. Our room was on the 17^th floor and had a wonderful view of the city. The only negative experience revolves around the front desk staff. We had tickets for the Broncos game and asked them what the best way (walking, über, etc) to the stadium was. Not only did both ladies working that Sunday afternoon have no clue what the best route was they failed to help in anyway. Guess there is always google.

To start with valet is $ 38 a day, and parking across the street is $ 17 day during the week and $ 7 per day on weekends.
Stayed here while they were doing construction on the parking level and it started at 8 am on Saturday and ran all day. Ridiculously loud drill noises since it was one level below, sounded like it was right next door. So much for getting to sleep in. And nothing was mentioned when we checked in, otherwise I would have requested a higher level floor further from the work.
Maid service showed up at 9 am while we were getting showered and dressed. Notified the front desk when we left for the day and asked them to send them back. Arrived back at the room at 2:30pm, 6 hours later and room was still not cleaned. I can understand if I hadn’t said anything, but I specifically said we would be gone for a few hours, it should have been taken care of.
Have had much better service at the Sheraton, which is similarly priced.

I love this place. The service is always stellar and the rooms super clean. I found the drinks at the bar to be average but the bartenders to be super friendly. The room service is good but very pricey. I love how they give you a bottled water everyday. I wish that they would remove the old shelves in the fridge so you can place your items in the there.

Wanted to update my past review, as the Westin offered us a complimentary two-​night stay to make up for our previous experience. I was really impressed by the customer service and courteousness extended to us. The man who handled the new reservation was very friendly and accommodating, and I had no problem booking the stay for the dates we wanted.
The stay itself was very pleasant with no loud noises this time ;) We were given a room on a higher floor this time which had a great view of downtown and the mountains. Very comfortable bed and good sized room. We didn’t get to enjoy the rooftop pool due to weather, but could see it from our room, and it looked like a great spot to relax. I would stay here again because I enjoy the rooms and the premises, but also because I really appreciated how my last experience was handled. I feel like the Westin went above and beyond to make sure I was taken care of, even though my review could have easily been ignored. Thanks for the awesome second stay and the great customer service! The Westin has won me over.

Wonderful. Great bed, spacious room, superb location, pleasant service.
Marks against? Cheapy toilet paper. Small pool. Parking garage is a nightmare.
But all in all, a great place. Loved it.

The Fantastic Mr. P decided to surprise me with a staycation for our anniversary; somewhere we could lounge by the pool during the day and hit the town at night. The Westin is conveniently located right on the 16^th Street Mall just across from Larimer Square, a short walk to Union Station, and a quick and free shuttle ride to anywhere else along the mall. It was a great home base for the weekend.
First, the good:
+ Super excellent front desk service! Mr. P’s first choice of rooms was a patio room on the pool level. Since one wasn’t available when he made our reservation, he chose a mountain view room instead. He ended up calling the day before our check-​in and spoke to a very nice desk agent who sympathized with our desire to hang out on the patio during our anniversary staycation. She did some reservation rearranging and got us the patio room we wanted. We also requested a late check-​out, although we were told it wouldn’t be guaranteed. The day before we left, we inquired again and were told by a different desk agent that 1:00 p.m. is the latest check-​out time available for the patio rooms. After checking the computer, he informed us that we were confirmed for a 4:00 p.m. check-​out, which was honored. We were truly appreciative of this amazing customer service.
+ Our room and the hotel in general were very clean. I honestly wasn’t sure what to expect from a downtown hotel but everything was updated and nicely maintained (with one exception but more on that later). Our room was comfortable and spacious and the patio was furnished with a small table and two chairs and two lounge chairs with cushions.
+ I read somewhere that this hotel was the first in Colorado to receive an official «Green Hotel» designation. Recycling bins are placed with every trash can and rewards members receive credits for declining linen service.
+ The ladies’ locker room in the fitness center had free lockers, which came in quite handy as we lounged by the pool while our room was readied.
+ The pool was small but adequate for cooling off. Just don’t expect to swim laps in it. The pool deck was huge and had several different seating options from dining to relaxing to lying out in the sun. The lounge chairs were large, comfortable, and easy to move around with the sun. You get an up close and personal view of the historic clock tower next door and a beautiful mountain view. No outside alcohol is allowed but there is a bar serving beer, wine and mixed drinks for five or six bucks each.
And now, the not so good:
— Husband 1, Concierge 0. Prior to our arrival, Mr. P left a message for the concierge to make arrangements for a flowers and champagne delivery to our room at check-​in. Unfortunately, the call was not returned. It would have been a wonderful surprise for me but I’m just happy that my husband of 17 years still thinks to send me flowers.
— Self parking in the garage is $ 28 per day. Enough said.
— Our room wasn’t cleaned until around 5:00 p.m. on Saturday. Luckily, housekeeping didn’t show up until about 10 minutes before we were ready to leave for the evening but that doesn’t mean I wasn’t in a semi-​panic to shower and dress, thinking they would be knocking on the door any minute.
— Honestly, we were not that impressed with the patio room. The photos on the website lead you to believe the patios are private but that is not the case at all. Each room has its own set of patio furniture but there’s just one big wide open patio without any privacy from the other rooms or the pool area. It was a bonus to be able to step outside for some fresh air, put wet swimwear and towels out to dry (bathroom hooks are sorely lacking), and extra convenient to the pool but, otherwise, I’d suggest saving your money.
— We were thoroughly disappointed by the lack of attention paid to the pool area, especially on Sunday. The water wasn’t dirty but some debris had settled to the bottom and it needed to be vacuumed. Room service trays delivered to the pool were sitting around for hours on both Saturday and Sunday. Until around 2:30 p.m. on Sunday, there were no fresh towels to be found in the pool area or the lockers rooms. Towels were piled twice as high as the receptacle on the pool deck so people just left their dirty towels on their lounge chairs when they left the pool. We brought our own beach towels from home so we weren’t inconvenienced but this kind of seemingly uncaring attitude is shameful on a weekend during the middle of Summer. There isn’t any bar service on Sunday, which is strange but whatever. I just can’t help but wonder if there was someone serving drinks that also got an earful of complaints, maybe the situation would have been different.
Despite a few hiccups, we had a pleasant stay at the Westin and I would definitely recommend it to anyone looking for a downtown Denver hotel with easy access to everything our fabulous city has to offer.

From the moment I arrived to the time I departed this was an exceptional hotel experience. When I arrived, I asked for a quiet room as I didn’t get any sleep the night before and the front desk upgraded me to a business suite for no additional charge.
Room service was awesome. Ordered the chipotle chicken tacos and wow… they were great. Called at 11:00 PM to ask for more complimentary bottled water and they brought more :-).
Got my 10:00AM and 10:15AM wake up calls and valet parking pulled my car up within minutes. The valet gave me great directions back to the interstate.
Overall a great stay. Next time I’m in Denver… this is my place to go! :-)

A basket ball court, gym, pool, put put golf and a whole bunch of interactive people-​sized games… And a really comfy bed. Um, can I just live here? Zero complaints at all!
I called a few weeks before I wanted to book a room after the Westin’s website told me they had NO ROOMS available for the nights I wanted… Well, THE WEBSITE IS A LIAR! And in fact, I got an AMAZING DEAL on a room during PEAK TRAFFIC (thanks to two conferences taking part in the hotel)! On top of that, when I checked in, they noted it was my birthday so they upgraded my room to a mountain view! Boo-​Ya! Moral of the story: do the «old fashion» and CALL RESERVATIONS!
This hotel = highly recommended. It’s RIGHT NEXT TO 16^th street mall as well, so you can walk to EVERYTHING!
I will certainly stay here again if/​when I come back to Denver!

I came here for a conference. The hotel is not as fancy as I expected. The rooftop pool is actually just on the 4^th floor. The rooms were great though and were cleaned and restocked daily. I got a great night’s sleep. They also brought in an extra rolling bed for us. We had a great view of the city. Elevators were extremely annoying and took a long time — one was being worked on. It was also very cold in the conference rooms.
Pricing is expensive ($ 179/​night), but it’s smack in the middle of downtown. Parking is also rather expensive ($ 28/​day).

Comfy bed, but a couple issues. The bathroom door was super squeaky and the air conditioner wasn’t very strong (set it to 66 degrees and still not all that cool) and lastly room service was a little slow (they did warn they were backed up). To their credit, the room next door had a late night party and security was quick to knock on their door and they gave me a late checkout. Good enough for a return stay, a solid B hotel experience.

It was the first time we have stayed at the Westin Denver Downtown. I love the Westin’s because the beds and pillows are so nice. I had a great night’s sleep. They even give a complimentary bottle of water– so important in the Mile High City and it added a nice touch. There is a rooftop pool on the 4^th floor. I think they should add a gas fire pit up here– that would make me want to sip wine and enjoy the city views of Elitch’s and the Pepsi Center.
The fitness room was ok but if you like Basketball they have a basketball court. The machines were a little dated compared to other places downtown. It was a little small for a large hotel.
They have a place to get coffee on the lower level and there is a lounge on the lobby level to meet a friend for a drink. The Palm is also located in the same building.
One Tip– I did the self parking for $ 28 but after check out did not keep my hotel key– and was charged $ 40 from the attendant when I left. I had a line of cars behind me and we were in a rush to an appointment so I just paid it. Make sure to pay for the self parking at check out before you go to the garage — that was expensive for parking.

Staying here only for a couple days for a business meeting. However, the customer service has been exceptional in this short time. My tv was going in and out and was quickly replaced (yes, they brought me a brand new tv!) which again stated having trouble. The management again responded quickly AND gifted me with a $ 25 credit in Room Service.
Being that I’m here on business, the majority of my time has been spent in meetings. But I decided to treat myself with an in-​room massage using credit. Best decision I’ve made all weekend.
I hope to be able to return to Denver soon with my family and will gladly stay at the Westin Denver Downtown again.

I really wish I could give 3.5, that’d be more accurate. The staff here are always great. Nice pool and lobby seating areas. Can’t beat the location (which is why I like staying here… close to work when I’m in town).
The rooms are fine. Standard clean and quality starwood rooms. I just can’t get over the shower. The shower itself is fine, but they have really weak water pressure. I’ve run into this every time I stay here. Probably not much they can do.
Overall great stays, just that one issue. That said I wouldn’t hesitate to stay here (and will again).

For the first time in my life, I can honestly say that I stayed in a hotel in the city I lived in for a legitimate purpose. Long story short– 3 Fridays ago, my apartment flooded while I was sleeping. The following Friday, the unoccupied apartment directly above me flooded. Needless to say, it came through the MFin ceiling. What a mess. I needed a place to stay, close by, quickly, and reasonably priced.
This Westin usually runs for at LEAST $ 200 a night. I love Westins and all, but I won’t pay over $ 200 a night on hotel unless it is 5 diamond. I managed to luck out, and got a great rate for 4 nights.
One thing I will tell you, if you self park, the one way streets in the city (and that damn 16^th St Mall traffic) will drive you nuts. I drove around the hotel 3 times, to finally find the self park (stay in the left lane on Lawrence after you cross 16^th, it comes up quick!). After doing it a few times, it gets easy.
When I checked in, I was greeted by Katie, the lead concierge. She was telling me the computer was acting up, and it was taking longer than expected. She then decided to pull up some small chat, and asked me what brought me in town. I explained to her my sap story, and that I did live in town, but my apartment was currently a war zone.
We was very sympathetic, and even hooked it up with room service credits and all sorts of great stuff. She insisted if I needed anything to let me know. That was really awesome, Thanks again, Katie!
We got room 1212, seemed like right in the middle of the hotel. As we approached the guest elevators (mind you are separate than the parking elevators), I saw there was a 13^th floor! I don’t think ever in my life I have seen a 13^th floor in a building. I am just glad we stayed on the 12^th!
The hotel was slightly aged, but it was clean. I was excited to see the window could open about 8 inches, for fresh mountain air. Also, had a nice view of downtown.
Needless to say, I spent 4 nights here– and my roommate is currently staying there for another 7. This is not the newest Westin I have been in, but every staff member I ran into was truly a pleasure to speak with. In my eyes, that is what seals the deal.
Oh yea, self park is 26 $ a night, actually 3 $ cheaper than the Sheraton! And the spaces are bigger!
If my apartment ever floods again, I will definitely come back. Oh yea, and it is a great location as well, right in the middle of it all in downtown!

The Westin has NEVER let me down! I’ve stayed at this Denver location a handful of times, mostly just to have a night in a hotel even though I live locally. I am obsessed with their Heavenly bed and bedding, and am even considering purchasing the Heavenly mattress for home (they’re not that much more than standard mattress brands).
Staff here is always pleasant, room is always clean and well appointed, great location smack in the middle of 16^th Street Mall. Parking here is pricey, as it is at most downtown hotels, so just be warned and plan accordingly.
Tip– they offer discounted rates to Colorado residents! Check out the offers on their website.

Your usual Westin experience — heavenly beds, clean, comfy rooms, professional service — with a great location that is walking distance to bars/​restaurants, the 16^th Street Mall, Coors Field, Pepsi Center, etc.
CHECK-​IN:
After a few initial hiccups, things worked out just fine. I tried to use a Suite Night but received an email the day before saying that there were no suites available. The hotel lobby is located on the second floor with a Starbucks located downstairs. The lobby area has a lot of wasted space and the bar isn’t open during the middle of the day so it’s not a particularly inviting set up. I tried to check in early and they offered me a room with one king bed when I specifically booked a room with two doubles. Coming back later, they gave us a double room on a high floor.
ROOM:
Our room didn’t have too much of a view as we were looking out onto other tall office buildings/​hotels, but the room was comfortable and offered plenty of space for two people.
SPG PLATINUM:
KM and I got our valet parking comped and a free buffet breakfast. The breakfast restaurant seemed more like an empty ballroom/​function space with high ceilings and a few large tables set around for the guests. Not to worry as we were given the full range of hot and cold items including sausage, bacon, eggs, etc. Contrast with some Starwoods where you only get cold items like yogurt, pastries, and fruit.