The UPS Store

Just tried to send 3 boxes of returns but the clerk said he couldn’t issue a receipt. He told me I could take a photo of the bar codes but that made me leery as it wouldn’t prove that I dropped them off. I asked him to scan the boxes then let me photograph the image on the computer screen but he refused to allow me to do so. I promptly piled up my boxes and left. Went to the UPS store right around the corner on 20^th and told them what happened. They were puzzled as to why the clerk at Larimer refused to provide a receipt by photo. Glad I trusted my gut. Definitely will not be returning to that location for anything shipping related.

I went into the store on Christmas Eve. I had just been to the post office and the lady was so rude and unhelpful that I walked out, after having waited in line for an hour. I was on my way to another work appointment downtown and thought before I completely gave up I would try this store. I walked in and the two friendliest gentleman were working behind the counter. Seeing how flustered I was they immediately jumped into action to get my packages sent and a tracking code in my hands in minutes. With the great location of the store and the amazing staff I will be sure to bring all my packages here from now on. Thank you for turning my day around and for maintaining such a great attitude on a day where none of us wanted to be at work.

After a horrible experience at FedEx a couple blocks away, we stopped in to The UPS Store.
The task at hand was quite simple, I needed to print a two page PDF file from Google Drive. After a half hour of tinkering, sending, transferring, and such we were informed the machine didn’t work properly. We were given a solution by the clerk, to no avail. Spending over half an hour on a task this simple is beyond frustrating. There was zero customer service happening in an empty store.
As I mentioned to my old lady, this should take 45 seconds.
As we were walking down the mall, we noticed The UPS Store. Upon arrival we were greeted and asked how we could be helped. I explained to the manager what I needed. He took me to his personal office, let me print my document using his computer, and that was that. It took 45 seconds. Great friendly staff.

I rent a mailbox here, about 5 months now, and love these guys! Always friendly smiling faces when I walk in and it didn’t take them long to memorize me and my box number. They’re always helpful with my issues and requests. They have good attitudes towards their customers, and I’m sure they get yelled at a lot. I’m always so pleasantly surprised at how they deal with the stress of that store.

I know it’s weird to leave a review for a UPS store, but I’ve been using this for my primary shipping needs for about six months and there’s this employee named Andrew (no hair, a few arm tattoos) that is extremely helpful and polite even in brief interactions. Gave me the options for shipping in a manner that was informative but also friendly. Great customer service!

I don’t know who these bozos are that are leaving negative reviews on this place but this store and the people that work there are awesome. I have been coming to this location for over a year now and I have literally never had a negative experience. The staff is welcoming and delightful to interact with. The three people I see on a regular basis are: Sara, Scott and Andrew. They are always so friendly and go above and beyond what an average UPS worker would do. If I were the store manager I would give all these people raises for being so awesome. Keep doing what you do guys

I work in LODO so I stop by this UPS Store a lot. The owner and staff are always really friendly and helpful. Their service is fast and I trust them with the packages I need to send out. I have never had a bad experience here and appreciate working with them.

I honestly don’t mean to chuckle at some of the reviews for this location, but I can’t help myself. I understand that quite possibly the team at this UPS might be a bit more informal than other locations, but that’s partially the reason I frequent it so often.
Firstly, great location in the middle of downtown Denver. Far enough away from the Post Office but close enough for a second option! This location does take regular USPS mail, which is a plus to me.
In the times I’ve been there, I’ve been in and out. My questions are always answered very thoroughly and clearly for me to understand. I have confidence my packages will make it where they need to go.
Lastly, and the best, they allow my doggies to come in with me! The regular Post Office does not! They even have a water bowl and biscuits.

Keep it up!

I received the worst service ever from this location. The employees are extremely rude and proceeded to argue with me when I asked about a lost package. I would not recommend this store to anyone for anything. TERRIBLE

These guys are all pricks. Literally almost every time I’m in there they are disrespecting customers, talking about how dumb this person was for calling and asking a question, acting like they are something better than ups store employees.
Last straw was an employee placing postage on the wrong envelope and telling me he couldn’t change it. I said well take it easy and started to leave. He said so you expect me to eat this. I said you expect me to??? Weird
Yeah you guys are really cool. Keep working that hourly! There’s plenty of other ups stores to go to.

A solid 4 stars except for some headaches recently due to the store forgetting to put invoices I printed in the plastic sleeve, going to the UK.
Usually they have cookies out and candies, so that’s a nice touch. Not that I need cookies and candy. But still nice. The staff are friendly which is very important as well.
I’d printed off my shipping label and invoices and just needed a plastic sleeve to put it in. I’d wanted to do it myself but the girl working there said it’s all taken care of, so I figured she knew how to do it. And I gave her instructions on how there needed to be invoices because it’s going to the UK.
Fast forward a week and I’m getting calls from UPS saying they’re going to ship back my package and cannot deliver or will consider it abandoned. I had to call them and wait on the phone and then they told me the problem was the invoices were missing.
Going to try this again…

I had a mailbox here as my business address for almost 7 years. I made a habit of not going there very often as my business mail is rare, and parking for this place is an absolute nightmare. Today I was frustrated to learn that they had closed out my mailbox without any direct notice to me, and returned all packages and mail to sender. It would have been nice to get a phone call, but I suppose 7 years of business just isn’t worth the bother?
Employees are nice enough, but in the end, don’t come here for customer service.

I always have a great experience when I go to this store. The staff is friendly and they always go the extra mile to help.

Minus one start for crap parking… If i’m ups-​ing i’ve got a package!
Other than that, always friendly and quick and lots of scales and registers!
I usually only use them as a drop off point, but have shipped things that needed to be labeled etc by them and they always do a good job with a smile!

The only place I will ship downtown.
Convenient location and hours, great selection of shopping supplies and options, and printing services. Add in consistently friendly and efficient people and you have a winner.

Had a very pleasant experience here today. Had an «admin» day of paperwork and needed to find a Notary Public to sign some docs. The woman who helped me was bright and bubbly and made the process so easy. I bought some cards, mailed some letters and got a lot more accomplished there than I went in for which was great. They even had dog treats for my pooch who was in tow. They get an extra star just for that! Also, the place was very clean and organized despite all the boxes that were ready for pick up. There was not a wait at 3PM so I got in and out quickly.

I stop by from time to time just to drop off pre-​paid UPS packages. Very friendly staff and never have any hassles. There are also 2 spots for loading/​unloading so you don’t have to fee the meter if you are dropping off
I can’t comment on the paid services provided but I have had bad experiences with other UPS Stores about dropping off packages so these guys are great.

Yes, I’m reviewing a UPS store. I guess that means that I’m not going out enough. Judge if you must.
So I’m a pretty chaotic sort of guy these days, and I’ve literally lived in four different apartments since last May, and I’ve traveled to, like, eight countries in that period. I’m not sure if that means that I’m fun, or just unstable and crazy. (Hint: I might not be fun.)
Anyway, with all of the traveling and moving, I thought it would make sense to set up a mailbox with these dudes, just to save the hassle of changing addresses every time I move around. I pay them money, and they give me a key to a mailbox. Easy enough.
So why five stars? I probably only stop by the store every few weeks, and I went three months straight without picking up my mail at all. And the guys who work there always seem to recognize me, or at least they do an absolutely incredible job of pretending. They don’t get cranky at me for letting my mail pile up for three months, and they’ll happily sift through my mail if I call them from overseas and ask them if a certain envelope or package has arrived.
I’m pretty shocked to see the negative reviews on here, since I’ve had nothing but great experiences with these guys. They’ve been incredibly likable and friendly and accommodating in the eight months that I’ve been a customer.
Maybe I’m missing something, but they seem to be unusually good peeps. And they feed me Jolly Ranchers. What’s not to love?

DO NOT DO BUSINESS HERE!
The owner, Scott, is amazingly unprofessional and incredibly rude. I had a problem with a shipment and he couldn’t have been less helpful. I had to BEG him to help and it still didn’t work out. Even the customer service for The UPS Store was rude.
The UPS Stores are franchised and not owned by UPS. This store doesn’t do justice to the UPS brand at ALL!
Everyone at UPS was very helpful, but since I was a customer of The UPS Store, there wasn’t much UPS could do without efforts from The UPS Store.
So, now I’m left with a damaged returned package, I’ve put in a dispute with my credit card company, and one with the BBB.
The point is: Go somewhere else! The Fedex Office stores are owned by Fedex — go there! It’s right around the block!

Awesome service. Always fast and friendly. Priced fairly. All UPS Stores are not alike and some gouge for printing, copies and other services.
Not here. It’s just right.