The UPS Store

I was at a convention recently and had shipped most of my materials from the Colorado Convention Center. But I had one oversized trade show booth banner case I was going to check in as luggage. But at the last minute, I decided to ship it instead of lugging the 83 lb. thing around from rental car place to shuttle to terminal. This UPS store was the closest to the airport. I stopped in and was greeted enthusiastically by Pam, the store owner and representative Steven. They helped lifting the massive container onto the scale. All in all — a great pleasant experience. Glad I stopped in. Thank you!

We were excited to see this new business come to our neighborhood as our children and grandchildren live out of state, therefore we ship quite frequently.
Our daughter and son-​in-​law have been married 20 years and never had a large matted picture of their wedding. Thinking that would be a great Christmas gift we hired a local photographer to do a 8 ½ by 11 restoration of a small picture, which was then customized with the photographer’s signature matting. The resulting size was approximately 17 by 22. We were extremely happy with the portrait and felt it was the perfect Christmas gift.
I took it to our new UPS store to be packaged and shipped. The packaging and shipping cost for this portrait was $ 37.46 for a 6 day delivery. Although I felt this was very expensive I went with it.
When the gift was received the photo was torn through the middle. Feeling that there would be no problem resolving this business transaction I took the receipt and a picture of the received merchandise back to the store. The owner, Pam Schmitt, after critiquing the photographer’s work, told me that I needed more pictures of the shipment and that my daughter «cut» the picture. She also wanted a copy of the original bill from the photographer. OK.
Several days later I arranged with the photographer to meet me at the UPS store to resolve the issue. The owner proceeded to tell me that She was a photographer and that my gift was inferior and printed on copy paper. I was stunned by her behavior. The photographer was shocked by Ms. Schmitt’ s slanderous remarks. She then proceeded to demonstrate how my daughter «tore» the picture. She told us she would pay for the portrait to be redone and shipped, just to get me out of her store. OK.
A half an hour after leaving the store I received a call from this owner telling me the matt was not torn and she would only replace the picture. Of course the picture and matt are attached making it one product. Thirty minutes after that I received an email again stating she would not pay for the matt. Not the agreement, but OK.
The next morning there was a new email. I am clearly aware of how unstable this woman is by this point. Now she gives me a list of all that she needs to file a claim with UPS. Again, a new saga. The amount of time and frustration spent on this business transaction is completely out of hand.
Our goal was to deliver a Christmas present in good condition to our children. The UPS store packaged the gift, took my money and shipped the gift. As a new business their goal should have been happy customers and repeat business. Obviously it is not.
There was a large overhead sign that spoke of their shipping guarantee. Have no idea what that means! We still have to get the kids their gift. As customer of this establishment I have been maligned, my daughter has been maligned and my poor photographer has been slandered. I only rated one star because I don’t know if Unilocal takes no stars. Do not work with this business.